Conversational structure
versus
Issue structure
The basic unit of conversation is a
‘comment’
a comment
The structure of conversation is
‘turn taking’ – each person’s
comment follows the one before
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Conversational structure
Structure based on individual judgments of
relevance and importance
Issue-based structure
Structure based on mapper’s
judgments about implicit
relationships among comments
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Conversational structure
Issue-based structure
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Conversational structure
Issue-based structure
Issue mapper infers the
question that the comment
addresses
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Conversational structure
Issue-based structure
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Conversational structure
Issue-based structure
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Conversational structure
Issue-based structure
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Conversational structure
Issue-based structure
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Conversational structure
Issue-based structure
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Conversational structure
Issue-based structure
Again, inferring the ‘missing’
question clarifies the map
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Conversational structure
Issue-based structure
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Conversational structure
Issue-based structure
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Conversational structure
Structure based on individual choices about
relevance and importance
Issue-based structure
Structure based on mapper’s
judgments about implicit
relationships among comments
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Meeting notes
Which structure is
more coherent?
Which structure is
more memorable?
Issue Map
Which structure
better supports
exploration of
complex topics?
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