Seven Habits For Technology Driven
Healthcare Organizations
Ravi Ganesan
Core Solutions, Inc.
2017 NJAMHAA IT Conference
April 27, 2017
1. BE PROACTIVE
Be Proactive
• Take Responsibility
• Freedom To Choose Your
Response
• Language Is A Good Indicator
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Information Overload
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Circle Of Influence
Circle Of Concern
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How Do You Talk About Your
Technology?
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Lessons From Proactive Healthcare
1. Importance Of HIT Investment
2. CIOs Are Expanding Their
Influence
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http://www.thenationalcouncil.org/wp-content/uploads/2012/10/HIT-Survey-Full-Report.pdf
http://www.dotain.com/Gartner.pdf
Role Of Technology Leaders
Strategic – How To
Build The Future?
Line of Business,
Vendor
Management
Databases, Office
Applications
Anything that
plugs into a wall
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Key CIO Skills
• Interpersonal Skills, In Addition
To Technical Skills
• Adaptability Is Essential
• Positive Relationships Are The
Keys To Success
http://www.beckershospitalreview.com/healthcare-information-technology/the-future-of-the-healthcare-cio-expanding-roles-relationships-and-opportunities.html
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Follow-up Tasks
• Review IT Budget For The Last
3 Year
• Identify and Empower Your HIT
Owner
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2. BEGIN WITH THE END IN MIND
All Things Are Created Twice Mental and Physical.
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Next 5 Years
•
•
•
•
•
Payment Reform
Delivery Of Care
Data Analytics
Sharing Information
Culture of Data Driven Decision
Making
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Revisit Your Mission
Statement To Reflect
Technology And Innovation
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“We welcome change, encourage invention and
continually seek better, more efficient ways to achieve
our goals”
“Develop, apply, evaluate and share new technology”
http://my.clevelandclinic.org/about-cleveland-clinic/overview/who-we-are/mission-vision-values
“Provide superior capabilities, facilities and
technology for the full continuum of healthcare
services”
http://www.cedars-sinai.edu/About-Us/Mission-Vision-and-Values.aspx
Follow-up Tasks
• Educate Your Organization On
The Shifting Paradigm
• Impact Analysis Of Value
Based Reimbursement
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3. PUT FIRST THINGS FIRST
Put First Things First
• Creating The Physical Existance
• Purpose, Values, Roles, and
Priorities.
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Source: https://www.advisory.com/~/media/Advisory-com/Research/ITSC/White-Papers/2015/Health-Care-IT-Advisor-Top-10-Challenges-of-2015.pdf
Business Objectives
Improve Patient Satisfaction
87%
Improve Patient Care/Quality of Care
87%
85%
Sustain Financial Viability
76%
Improve Care Coordination
72%
Improve Operational Efficiency
69%
Improve Physician Satisfaction
68%
Achieve Meaningful Use
66%
Increase Market Share
Achieve Secure Interoperability of Data
64%
Facilitate Mandated Quality Metrics Improvement
64%
41%
Position Organization as ACO
35%
Growth Through Acquisition
Supply Chain Optimization
26%
N = 330
Source: 26th Annual HIMSS Leadership Survey
Impact of IT on Triple Aim Goals
Improve Patient Health Experience
68%
Reduce Cost of Healthcare
53%
Improve Population Health
51%
N = 330
Source: 26th Annual HIMSS Leadership Survey
Ability of IT to Achieve Success
Care Coordination
74%
Mandated Quality Metrics Improvement
73%
Primary Care Provider Efficiency
69%
Patient Experience Management
58%
Post-Acute Care Management
57%
Patient Retention/Acquisition
Supply Chain Optimization
51%
29%
N = 330
Source: 26th Annual HIMSS Leadership Survey
mHealth Services Offered
Telemedicine
49%
Enterprise Population Health Management
38%
Remote Coaching/Education
29%
None of the Above
23%
Real Time Patient Monitoring
Don't Know
21%
6%
N = 328
Source: 26th Annual HIMSS Leadership Survey
IT Strategies for Engaging Patients
Provide Patient Portal
87%
Use Organizational Website
82%
Leverage Social Media
57%
Patient Concierge Service
26%
Provide Apps to Measure Vitals
19%
Gaming Models
7%
None of the Above
Other
Don't Know
3%
2%
1%
N = 328
Source: 26th Annual HIMSS Leadership Survey
Change in IT Operating Budget
Increase
62%
No Change
21%
Decrease
Don't Know
11%
6%
N = 328
Source: 26th Annual HIMSS Leadership Survey
HIT Pyramid
IoT
Business
Intelligence
Population Health
Consumer Engagement
Healthcare Mobility
Tele Medicine
EHR
Follow-up Tasks
• Create A HIT Road Map
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4. THINK WIN-WIN
Win/Win Is A Frame Of Mind
And Heart That Constantly
Seeks Mutual Benefit In All
Human Interactions.
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Thinking Win-Win
• See The Problem From The
Other’s Point Of View.
• Identify Key Issues And
Concerns.
• Be Willing To Compromise.
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Evaluate Relationships
HIT
•
•
•
•
•
•
Management
Clinical
Finance
Operations
Vendors
Consumers
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Follow-up Tasks
• Evaluate Current Relationships
And Develop Strategies For
Win-Win
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5. SEEK FIRST TO UNDERSTAND,
THEN TO BE UNDERSTOOD
We Spend Years Learning How
To Read, Write and Speak.
How About Listening?
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Listening Styles
•
•
•
•
Evaluating
Probing
Advising
Interpreting
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We Spend 16 Months
Deciding On The Need For A
New EHR, Another 12 Months
Selecting The Right Vendor
And Ask The Vendor To
Recreate Our Current System
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EHR Implementation - Seek First
To Understand The Product
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Lessons For Successful EHR
•
•
•
•
•
•
Leadership Support
Right Implementation Approach
Strong Training
Support For Go Live
Flexibility
Ongoing Optimization
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Follow-up Tasks
• Invest Time In Understanding
Key Relationships
cc: Courtney Dirks - https://www.flickr.com/photos/43545501@N08
6. SYNERGIZE
Synergize Is The Habit Of
Creative Cooperation. It Is
Teamwork, Openmindedness, And The
Adventure Of Finding New
Solutions To Old Problems.
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Synergistic Partnerships
1. Hospitals/Health Systems
2. Primary Care Networks
3. Care Co-Ordinating Agencies
4. Other Behavioral Health
Organizations
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Team Synergy
1. Interacting
2. Commitment To Purpose
3. Direct, Clear, Consistent
Communication
4. Active Listening
5. Building Trust
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Strong Alignment With Your
HIT Vendor Is Critical For
Future Success
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Principles for HIT Synergy
• EHR - Single Source of Truth
• Common User Experience
• Interoperability - Across
System & Devices
• Data Driven Decisions
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Follow-up Tasks
• Identify Key Partnerships
Required Over The Next 5
Years
cc: Courtney Dirks - https://www.flickr.com/photos/43545501@N08
7. SHARPEN THE SAW
Sharpen The Saw Means
Preserving And Enhancing The
Greatest Asset You Have -- You.
It Means Having A Balanced
Program For Self-Renewal In
The Four Areas Of Your Life:
Physical, Social/Emotional,
Mental, And Spiritual.
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Sharpen The Saw
•
•
•
•
Clinical
Finance
Operations
Community
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How To Make Data Driven Decisions
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1. What was the source of your data?
2. How well do the sample data represent the
population?
3. Does your data distribution include outliers? How
did they affect the results?
4. What assumptions are behind your analysis?
Might certain conditions render your assumptions
and your model invalid?
5. Why did you decide on that particular analytical
approach? What alternatives did you consider?
6. How likely is it that the independent variables are
actually causing the changes in the dependent
variable? Might other analyses establish causality
more clearly?
How To Build A Data Culture
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1. Data-oriented mindsets and infrastructure support metrics.
2. Data is centralized and organized.
3. Policies govern data access.
4. Data access is layered.
5. Analytics are integrated into tools.
Follow-up Tasks
• Commit To Developing A
Culture Of Data Driven
Decision Making
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Open Discussion
Thank You
Ravi Ganesan
Core Solutions, Inc.
620 Freedom Business Center Dr.
King of Prussia, PA 19406
www.coresolutionsinc.com.