Rajkiran Marella
MBA - Marketing
Location – Doha / Hyderabad Mob: +91 9908235601 / +974 5001 2115 E-mail: [email protected] DOB: 22nd June, 1980
Passport: Z2460069
PROFESSIONAL EXPERIENCE
Planning & Strategy Manager (iHorizons Group) October 2014 – Till date
(iHorizons Group is a leading Software, Digital Content and Manpower consulting group headquartered in Doha, Qatar
with a major presence in Jordan, UAE and Saudi Arabia.)
Location: Doha, Qatar
Senior Management Consultant (Enterprise Transformation Practice – Nihilent Technologies)
February 2008 – October 2014
(The Enterprise Transformation Practice within N i h i l e n t T e c h n o l o g i e s partners with c l i e n t s in
s u c c e s s f u l l y translating business strategies into definitive results by enabling a culture of learning,
innovation, collaboration, and performance)
Location: Southern Africa, Eastern Africa & India
PROFILE HIGHLIGHTS
- Business Transformation
- Operations Shared Services
- Project Management
- Business Process Management
- Back Office Centralization
- Business Analysis
- Customer Experience Management
- Change Management
- Business Development
Profile
 An enterprising professional with almost 7 years’ experience in the areas of strategy formulation
and execution, project management, business process management, change management,
customer experience management, business development and business analysis
 Presently working with iHorizons Group as a Planning & Strategy manager, reporting to the CEO
Domain
 Banking, Media and Telecom and Government and Information Technology
Key Skills
 Expertise in formulation and execution of large strategy and technology projects across various
domains and geographies using the MC3 framework and Balanced Scorecard framework; reengineering customer centric business processes and defining continuous improvement plans;
Translating organizational vision and mission into measurable business objectives and creating
strategic Initiatives; Creating change management initiatives to support strategy
implementation at various levels of the organization; Managing project scope; Managing change
requests; Stakeholder management; Project finance forecasting; Project risk management;
Business & processes analysis; Requirements gathering & documentation; Gap analysis; Solution
design and implementation; UAT test planning & implementation and Domain training
Secondary Skills
 Strong exposure to Knowledge Management and Business Development
Practice
 Exposure to client facing assignments, large projects with multiple teams in multiple geographies
Personal Traits
 Adept at undertaking new challenges and delivering them on time and within the agreed cost
and quality; Logical and rational thinking; Highly creative; Self driven and outstanding
communication skills
Achievements
 Promoted five times in a span of 6 years and earned numerous accolades at the client and
organization levels
Other Contribution
 Active CSR member and member of IMCI (Institute of Management Consultants of India)
CORE COMPETENCIES


Helped set-up a fully functional Office of Strategy Management (OSM) in media, banking, government
and IT organizations.
Helped organizations design an ‘integrated information management system’.






Executed end-to-end strategy and planning projects across various domains in developing and
developed countries.
Created the business case for implementation of PAS across various geographies in Africa.
Designed the Target State Operating Model for the in-country implementation of PAS.
Created Centralized Operations Centre for Back Office consolidation in South Africa. Established operational systems, processes, and policies in line with the organization’s vision, mission
& values and assisted in running the unit as an independent profit making cost center.
Appraised the prevalent processes, identifying loopholes if any and undertook result-oriented
measures for alleviating them.
ORGANIZATIONAL EXPERIENCE
Noteworthy Accomplishments:








Awarded with ‘Project of the Year’ for MultiChoice – Evolution
Awarded with ‘Project of the Year’ for PAS – Standard Bank
Awarded with Nihilent – Best Project Award, 2011
Represented Nihilent as a judge at CSI-Nihilent E Governance awards 2010
Best performing associate for the years 2012 & 2013
Attained special appreciation from the retail banking director for successful continent-wide roll out of
PAS
Developed business blueprint for South Africa’s Retail banking Origination and Service capabilities for
the largest bank in South Africa
Redesigned organizational structure in alignment with the mission, vision and strategy, defined role
charters and documented a detailed Human Resources policy reference manual
SCHOLASTICS
Master of Business Administration
IBS, Pune
BSc – Electronics & Computer Science
Osmania University
TECHNICAL SKILLS





Business Process Modeling: ARIS Business Modeler, Enterprise Architect, Microsoft Visio
Trained on Business Analysis methodologies based on BABoK 2.0.
Trained on Lean and Six Sigma Methodologies
Trained on Islamic Banking fundamentals
Trained on Strategy Consulting and Office of Strategy Management (OSM) by the Palladium Group
INTERESTS AND AFFILIATIONS






Individual member of IMCI (Institute of Management Consultants India)
Chaired the ‘marketing and promotion’ committee during MBA for intercollegiate event called ‘Nexicon’
Chaired the Placement Committee at graduation and post-graduation level
PADI certified Scuba Diver
Holder of a world record certificate for jumping the world’s highest bungee bridge at Bloukrans, South
Africa
Sky dived from 10,000 ft. at Plettenberg, South Africa
HIGH IMPACT PROJECTS EXECUTED
Client
iHorizons Group – October, 2014 to December, 2014 (Planning Manager )
Project
Formulation and execution of the corporate strategy for iHorizons Group
Competency
Project Management |Strategy Formulation | Strategy Execution
Summary
Formulated iHorizons corporate strategy including the company’s vision, mission, values,
processes and goals for the planning period 2014 to 2017
Client
First National Bank (FNB) – March, 2014 to October 2014 (Project Manager – Strategy)
Project
Planning, designing and implementing a rewards management system for eBucks
Competency
Project Management |Enterprise Architecture Design | Strategy Execution
Summary
Managed the end-to-end execution, including the design, development and implementation
of a rewards management tool using the MC3 framework for eBucks, which is a business unit within
FNB.
Client
Standard Bank – March, 2012 to March 2014 (Project Manager – Strategy Consultant)
Project
Implementation of PAS across 4 geographies
Competency
Project Management |IT strategy execution |Business Development
Summary
Managed a team of 18 IT and strategy consultants for the implementation of PAS (Personal Application
Scoring) across 4 geographies in Africa. Handled a budget of R18 million for the implementation of PAS.
Client
SRW, Malawi – December, 2011 to March 2012 (Lead Strategy Consultant)
Project
Formulating the organizational mission, vision, strategy and Corporate Dashboard
Competency
Project Management |Strategy Execution |Business Development
Summary
Managed a team of 3 strategy consultants for the formulation of SRWB’s Mission, Vision, Goals, Strategy
and Corporate Dashboard using the Balanced Scorecard methodology. Further, the Corporate Dashboard
was drilled down to divisional and individual dashboards. The project was about aligning the individual
and departmental goals to the corporate strategy.
Client
MultiChoice – July, 2009 to December 2011 (Project Lead)
Project
Designing and implementing an end-to-end customer management solution
Competency
Project Management |Business Analysis |Change Management
Summary
The program was aimed at designing and implementing an end-to-end customer management solution
integrated to the billing and stock management solution to replace the incumbent IBS 5.4
Client
MNet – May, 2009 to July 2009 (Management Consultant)
Project
Integration of the company’s performance management system with that of its parent
company
Competency
Strategy consulting |Enterprise Analysis |Change Management
Summary
Was part of a team that developed an integrated performance management system for MNet. This helped
align the individual goals to that of the corporate strategy
Client
MTN – October, 2008 to April 2009 (Management Consultant)
Project
Creation of performance objectives directory
Competency
Strategy consulting |Enterprise Analysis |Performance Management
Summary
Was part of a team that created a performance objectives directory covering nine key divisions of MTN
across 21 countries. This included performance metrics, which would be used as part of a business
intelligence system
Client
Nihilent – February, 2008 to October 2008 (Management Consultant)
Project
Automation of Dependent Visa Process
Competency
Business Analysis |System Analysis
Summary
Was part of a team that was instrumental in the automation of the visa process for the employees. This
was part of NIMS (Nihilent Information Management System).