QUEEN ELIZABETH II
MEDICAL CENTRE TRUST
FREQUENTLY ASKED QUESTIONS
JANUARY 2013
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Contents
1. Application…………………………………………………………………………………
2. Request to change details on current application………………………
3. Boom gates and Etags…………………………………………………………………
4. Smart Parker Cards and Payments…………………………………………….
4.1 Kiosk……………………………………………………………………………….
4.2 Online (Capella Website) ………………………………………………
5. Graylands……………………………………………………………………………………
6. Travel Smart Initiatives…………………………………………………………….
7. Cancellation……………………………………………………………………………..
8. Contact us……………………………………………………………………………………
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1. APPLICATION
Q. Am I eligible for parking?
A. All QEIIMC staff regardless of their employer are able to apply for parking. All
parking permits will be assessed against the current priority groups.
Q. How do I apply for parking?
A. In order to receive parking at the QEIIMC an online application form needs to be
completed. The form can be accessed from:
https://qeii.health.wa.gov.au/parkingpermit
Q. I completed an online application form but have still not received my Etag.
A. After an online application has been completed, the application form is
electronically sent to the staff members Head of Department for approval or to be
declined. Once a decision has been made, the form is returned electronically to the
Parking Branch.
If approved a permit is assigned within 72 hours and staff will need to contact the
Parking Branch directly to clarify if their parking has been approved and if a Etag
has been assigned. Etags are to be collected in person from the Parking Branch and
proof of ID is required.
If the application is declined, the employee will be contacted by the Parking Branch
to confirm the reasons for the application being declined.
Q. What car parks can I use?
A. Each staff member will receive a letter on collection of their Etag. Staff members
must read this letter carefully as it will detail the designated parking areas for the
individual’s onsite parking
Q. I would like to park in a different car park to the one I have been assigned. Can I
park in another car park?
A. The assignment of designated car parks is final and it is important that staff stay in
their designated car park to ensure the parking run smoothly. Staff can apply to be
moved however not everyone will be able to be accommodated. An appeal form must
be completed and returned to the Parking Branch in order for individual cases to be
considered.
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Q. My parking requirements have changed since my initial application. Do I need to
reapply?
A. Reapplication is dependant on the individual employee’s circumstances and
requirements. It will be broken down into two areas:
1/Work related
2/Personal
Work related
 Amended hours
If the employee’s hours have changed since the initial submission, the Parking
Branch will need confirmation from the individual’s head of department clarifying
that the changes are correct. No reapplication is necessary.
 Changed job role, title or department
If an employee’s job role, title or department has changed since the initial submission
reapplication is required.
Personal
 Injury/ workers compensation
If the employee has suffered a personal injury which affects their parking
requirements an email must be sent to the Parking Branch detailing the
circumstances. The Parking Branch will make a decision based on the individual’s
situation and requirements.
 Personal/Family related matters
If an employee has a personal or family related issue that affects their parking
requirements an email must be sent to the Parking Branch detailing the
circumstances. The Parking Branch will make a decision based on the individual’s
situation and requirements.
Q. I am a student, am I entitled to onsite parking?
A. Yes. Students are entitled to on site parking however this is only when they are
working an afternoon or a night shift. As most students are only working for short
periods they do not apply for parking like regular staff. They are instead able to
exchange their visitor tickets for staff rate tickets at the multi deck car park.
Q. I am an agency worker, am I entitled to onsite parking?
No. There is currently no agreement that allows agency staff to park onsite paying
staff rates. Agency staff are able to park in the visitor areas provided they pay the
appropriate fee.
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2. REQUEST TO CHANGE DETAILS ON CURRENT APPLICATION
Q. I need to change my personal details. How do I do this?
A. Contact the Parking Branch by phone, email or in person and provide your new
vehicle details. The amendment will then be made to your account.
Q. I have a new registration number or a new car. How do I change my vehicle
details?
A. Contact the Parking Branch by phone, email or in person and provide your new
vehicle details. The amendment will then be made to your account.
3. BOOM GATE AND ETAGS
Wilsons Parking is responsible for the operation and management of the car parks on
behalf of Capella Capital including the collection of fees and servicing of the
equipment. Etag distribution will continue to be managed by the Parking Branch.
Q.I am having trouble getting into the car park?
A. 1.Make sure you are parking in your designated car park at the appropriate
time(s). This information can be found on the letter which was included in your
envelope on collection of your Etag.
2. Ensure you have sufficient funds on your account. You account balance can be
retrieved when using the Smart Parker kiosks, online or by contacting the Parking
Branch.
If you are still experiencing difficulties please contact Wilsons Parking who will be
able to check if the tag is faulty and arrange a replacement if necessary.
Q How do I display my Etag?
A. Etags should be displayed on horizontally in the top left of the passenger side of
the window screen. If your vehicle has tinting on the window screen, the Etag should
be positioned below the tinting. Once attached do not reposition the Etag as this will
damage the Etag and a replacement will need to be purchased from the Parking
Branch at a cost of $20.00.
Q. My Etag is not working. What should I do?
A. Staff should contact Wilsons located in the Multistorey car park to determine if the
Etag is functioning correctly. Wilsons will advise staff accordingly and replace the
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Etag if necessary. Do not remove your Etag from your window screen as this will
damage the Etag and a replacement will need to be purchased from the Parking
Department at a cost of $20.00.
Q. I have lost my Etag?
A. Replacement Etags can be purchased from the Parking Branch at a cost of $20.00.
Q Can I transfer my Etag between vehicles?
A. No, the Etag is non transferable.
Q. I have a second vehicle but only have one Etag?
A. If you registered your second vehicle on your original application then you can
arrange to collect a second Etag from the Parking Department. If you did not register
your second vehicle you can purchase a second Etag from the Parking Branch for a
fee of $20.00
Q. If I buy a new car do I need to purchase a new Etag?
A. A new Etag will be required. These can be purchased from the Parking Branch for
a fee of $20.00.
Q. I need to use an alternative vehicle temporarily however I am unable to transfer my
Etag and therefore cannot access my usual onsite car park?
A. Written contact will need to be made with the Parking Branch who will provide you
with further instructions.
4. SMART PARKER CARDS AND PAYMENTS
Q. How much is parking onsite?
A. As per Schedule 10 of the contract, the fees for staff parking onsite as of 1st
January 2012 are:
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0 to 15 mins
15 mins to 1 hr
1 hr to 2 hrs
2 hrs to 3 hrs
3hrs to 4hrs
4 hrs to 5hrs
5 hrs to 6 hrs
Over 6 hrs
Daily Rate
Free
$0.59
$1.17
$1.76
$2.34
$2.93
$3.51
$4.10
$4.10
Visitors’ parking is $2.50 per hour for the first 3 hours and $2.20 for each hour after
that, capping out at $18.50 per day.
Q. How do I pay for my parking?
A. The parking at QEIIMC is set up on a Pay As You Go system. Each employee will
be provided with a Smart Parker Card which will be used to add credit onto the
employee account.
Q. What are the methods of payment?
A. There are currently two methods of payment for parking at the QEIIMC.
Cash: Using top up Kiosks which are located in the following areas:
-G Block
-Wattling walk
-E Block (Opposite outpatient appliances)
Credit card: Using the Capella website https://capellaparking.parkcharge.com.au.
This allows for a one off credit card payment or automated payments to be set up
when your account becomes low.
Employees must ensure they have sufficient funds in their accounts. If insufficient
funds, employees will not be able to access staff onsite parking areas and will need to
pay visitor rates if they wish to park onsite. Infringement penalties may be issued if
no ticket is displayed.
4.1 Kiosks
Q. The kiosk won’t take my money, what do I do?
A. There are 3 kiosks in the hospital located at
 Watling walk, opposite the blue lifts
 Watling walk, near the post office
 E street, opposite outpatient appliances
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Please try one of the other machines and contact the Parking Branch to advise that
the machines are not taking cash.
Q. My card says it is not on the system when I swipe it at the kiosks?
A. Please contact the Parking Branch to ensure your smart parker card is activated
for the kiosks.
4.2. Online (Capella Website)
Q. I am having problems adding funds my Smart Parker Card
A. Contact the Parking Branch to ensure the account is set onto the appropriate
method of payment.
Q. I want to pay online but don’t have log in details.
A. Staff that provided an email address in their parking application should have received
an email with log-on details required to set up online accounts. Staff that didn’t provide
an email address in their application and want to set up an online account, should email
[email protected] to get log-on details.
Q. The password for my online account is not working?
A. Contact the Parking Branch via email and be sure to include your smart parker
card number as well as your full name. A password reset will then be sent to your
designated email address.
Q. I want to pay for parking with my credit card but I do not have a password. What
do I do?
A. Contact the Parking Branch via email and be sure to include your smart parker
card number as well as your full name. A password reset will then be sent to your
designated email address.
Q. Can I view my transaction history online?
A. If you pay through automated credit card deductions then you will be able to view
a full transaction record online. If you are paying with cash at the kiosks then you
may request a transaction history from the parking branch.
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Q. I have lost or damaged my Smart Parker Card
A. Replacement Smart Parker Cards can be purchased from the Parking Branch at a
cost of $20.00.
5. GRAYLANDS
Q. Can I use the Graylands offsite parking facilities and bus service?
A. All QEIIMC parking permit holders may use the facility.
Q. When will Graylands offsite facility close?
A. The temporary off site parking facility at Graylands is set to closel on 21st
February 2013.
6. TRAVEL SMART INITIATIVES
Q. What is Green Commuter parking and how do I become eligible for Green
Commuter parking?
A. Green commuters must use alternate forms of transport to get to work on 60% or
more of their rostered days. They are able to park on site for the remainder of their
working days at a 20% discount.
Q. What are the requirements I must meet to become a car pooler and what are the
benefits?
A. You must have at least 2 people arriving in the car park in the vehicle each day.
Car poolers are entitled to a 20% discount along with all the natural benefits
associated with car pooling. If for some reason you will be arriving alone one day
please contact the parking branch and let them know.
Q. I have a corporate smart rider, am I still eligible to park?
A. You are eligible to get a parking permit however you are only able to park onsite
on weekends and on public holidays.
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7. CANCELLATION
Q I wish to withdraw or cancel my parking?
A. A Parking Account Cancellation form will need to be completed and sent to:
[email protected]. The form can be obtained from the Parking Branch
or online at https://capellaparking.parkcharge.com.au (can we also put on trust
website?)
Q. If I withdrawn/cancel my parking can I obtain a refund for unused credit on my
account?
A. Yes. Once the Parking Account Cancellation form has been completed, any
remaining unused credit will be refunded to your designated bank account.
8. CONTACT US:
QUERY
WILSONS
Equipment
issue
Website
queries
Account
Refund or
closure
Permit
Enquiry
Password
reset
General
Queries
Intercom or
1300 726 702
CAPELLA
PARKING BRANCH
[email protected].
au
[email protected].
au
[email protected]
9346 1787 or 9346 2488
[email protected]
9346 1787/93462488
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