ALL THIN CLIENTS
Touch Monitor Support
KB 23656
February 2016
Copyright© 2015 Dell Wyse
Summary
There seems to be a lot of confusion on which Dell Wyse thin clients support
Single Touch or Multi-Touch monitors. This document will clarify this dilemma
and make some recommendations.
Audience
Customers, 1st Level Support, and Systems Engineering Group
Affected Products
All Dell Wyse thin clients
Requirements
None
Table of Contents
Summary ......................................................................................................... 1
Audience ......................................................................................................... 1
Affected Products .......................................................................................... 1
Requirements ................................................................................................. 1
Table of Contents .......................................................................................... 1
Issues and Procedures ................................................................................. 2
Single-Touch Monitors ..................................................................................................... 2
Single and Multi-Touch Monitors ................................................................................... 3
About Linux Thin client ..................................................................................................... 3
Supported Touch Technologies ................................................................ 4
About ELO touch screens ................................................................................................. 4
About Dell touch screens ................................................................................................. 4
About touch support on Wyse ThinOS / Xenith / Linux .............................................. 4
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Issues and Procedures
There are two types of Touchscreens monitors supported by different thin clients,
Single-Touch and Multi-Touch. Single-Touch monitors are the original version of
Touchscreens that emulates a mouse-click. Multi-Touch monitors are similar to the
touchscreens found in smartphones and tablets and provide support for gestures as
well as mouse clicks.
As of the date this article was revised, specific Single-Touch monitors from ELO(1),
and MicroTouch are supported by Wyse ThinOS and Xenith products. Please review
the Supported Touch Technologies section at the end of this document for more
details.
NOTE: Multi-Touch monitor support is limited to the WES7P, WE8S and WIE10 thin
clients.
List of current thin clients that support touchscreens:
SINGLE-TOUCH MONITORS
WTOS
Current Model
Name
Wyse Model
Number
Updated Model Name
3010-T10
T10
Wyse 3010 thin client with ThinOS
3012-T10D
T10D
Wyse 3020 thin client with ThinOS
5012-D10D
D10D
Wyse 5010 thin client with ThinOS
5012-D10DP
D10DP
Wyse 5010 thin client with PCoIP
7012-Z10D
Z10D
Wyse 7010 thin client with ThinOS
Current Model
Name
Wyse Model
Number
Updated Model Name
3000-T00X
Xenith 2
Wyse 3010 zero client for Citrix
3002-T00DX
Xenith 3
Wyse 3020 zero client for Citrix
5000-D00DX
Xenith Pro 2
Wyse 5010 zero client for Citrix
XENITH (ThinOS Lite)
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SINGLE AND MULTI-TOUCH MONITORS
The Windows embedded thin clients listed below support either Single or MultiTouch monitors.
WINDOWS EMBEDDED
Current Model
Name
Wyse Model
Number
Updated Model Name
5290-D90D7P
D90D7P
Wyse 5010 thin client with WES7P
5290-D90D8
D90D8
Wyse 5020 thin client with WE8S
5490-D90Q7P
D90Q7P
Wyse 5020 thin client with WES7P
5490-D90Q8
D90Q8
Wyse 5020 thin client with WE8S
5490-D90Q10
D90Q10
Wyse 5020 thin client with Win10 IoT
7290-Z90D7P
Z90D7P
Wyse 7010 thin client with WES7P
7290-Z90D8
Z90D8
Wyse 7010 thin client with WE8S
7295-Z90DE7P
Z90DE7P
Wyse 7010 Extended Chassis thin client with WES7P
7490-Z90Q7P
Z90Q7P
Wyse 7020 thin client with WES7P
Z90QQ7P
Wyse 7020 Quad Display thin client with WES7P
7490-Z90Q8
Z90Q8
Wyse 7020 thin client with WE8S
7490-ZQQ8
Z90QQ8
Wyse 7020 Quad Display thin client with WE8S
7490-Z90Q10
Z90Q10
Wyse 7020 thin client with Win10 IoT
7490-Z90QQ7P
ELO monitor compatibility is limited to monitors using the IntelliTouch controller.
AccuTouch will also work, but IntelliTouch is preferred. Make sure you test your
monitor functionality BEFORE you do a massive deployment.
(1)
You can find Information on ELO monitors at
http://www.elotouch.com/Products/LCDs/compare.asp
ABOUT LINUX THIN CLIENT
NOT included by default on Suse Linux thin clients is touch monitor support. ELO
Single-touch monitor may be added with SUSE Firmware version 11 SP2 and above
by adding the “Optional” ELO add-on “elo_usb-3.5-0.3.rpm” to the thin client. Please
review the Release Notes for your specific firmware release.
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Supported Touch Technologies
Here is my info regarding touch screens. In short, you will get the best compatibility
using an ELO Touch Solutions model with either IntelliTouch or AccuTouch touch
controllers.
ABOUT ELO TOUCH SCREENS
This is a nice page from ELO illustrating the different models and touch controllers
available. http://www.elotouch.com/Products/LCDs/compare.asp
 ELO has models that support multiple touch controllers. Pay attention to
the exact Part Number of that model. Not all models have multiple touch
controllers inside.
ABOUT DELL TOUCH SCREENS

Work only with Windows-based thin clients, in particular WES7P, WE8S and
Windows 10 IoT. They can work with full Windows 7 Pro or Enterprise,
Windows 8 or Windows 10.

If the end user wants multi-touch capability – think pinch/zoom on your
tablet/smartphone, that is only available on a Windows-based endpoints, and
even so the virtualization broker (Microsoft, Citrix, VMware View, vWorkspace)
might not support multi-touch all the way from the endpoint to the virtual
session.
Should a Wyse (non-Windows) thin client recognize a multi-touch monitor, it
will function only as a single-touch monitor.
Select Dell touch monitors have worked with non-Windows Wyse endpoints in
the past. Dell touch-monitors are built using many different touch controllers,
so consistency on compatibility cannot be guaranteed.


ABOUT TOUCH SUPPORT ON WYSE THINOS / XENITH / LINUX


When using non-Windows thin clients Dell touch screen monitors MAY work
but to none have been officially tested/endorsed which is why ELO touch
screens are recommend.
o Other touch screens may work (3Mtm Microtouch and FastPoint touch
monitors are no longer available but still supported)
The specific ELO monitor model is important but the critical piece is the
specific touch controller(s) inside that monitor, since not all touch controllers
are the same.
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

o If you cannot find what touch controller used in the monitor, assume it
will not be compatible with your thin client.
For Wyse ThinOS / Xenith / Linux based thin clients you need to choose an
ELO monitor that uses an IntelliTouch (Capacitive or PCAP) touch controller.
AccuTouch (Resistive touch) will also work but IntelliTouch is preferred.
Wyse ThinOS / Xenith / Linux thin and zero clients only support single-touch
monitors
The table below shows the results of a simple, unofficial test that one of our SE’s did
in 2013 with several ELO monitors.
1523L iTouch
Plus/IntelliTouch
Plus
1515L
AccuTouch
1515L
IntelliTouch
ThinOS
No
Yes
Yes
Ubuntu Linux
No
Yes
Yes
SUSE Linux SP2 with ELO calibration
addon
No
Yes
Yes
WES7 incl. ELO touch driver SW 6.0
No
No
No
WES7P incl. ELO touch driver SW
6.0
Yes
Yes
WE8S incl. ELO touch driver SW 6.0
Yes
Yes
Thread-X (P-class/Teradici)
No
Yes
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Yes - without
ELO SW
Yes - without
ELO SW
Yes
Dell Wyse
Other Resources
WARRANTY INFORMATION:
http://www.dell.com/support/contents/us/en/19/Category/Warranty
DOCUMENTATION:
http://downloads.dell.com/published/pages/#esuprt_wyse
COMMUNITY FORUMS:
http://en.community.dell.com/techcenter/enterpriseclient/wyse_thin_clients/f/4951/t/19613388
EVALUATION SOFTWARE:
http://marketing.dell.com/t2d-wyse
FIRMWARE DOWNLOAD:
http://www.wyse.com/downloads
https://downloads.dell.com/wyse/
THIN CLIENT INFORMATION:
http://www.dell.com/en-us/work/learn/virtual-client
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