t
When customer visits to your office. Choose the correct sentence
1.
A
first talk with customer
B
first listen with customer
C
first negotiate with customer
D
none of above
WLL mobile network provides
2.
A
limited mobility to subscriber
B
total mobility to subscriber
C
no mobility to subscriber
D
none
In NGN the customer is free to use any terminal to get the service
using
3.
A
closed-interface
B
operated-interface
C
diverted-interface
D
open-interface
Customer pays for
4.
A
unhappiness
B
bargains for problems
C
happiness
D
none of above
Why must we please the customer for our life time? Choose the false
sentence from the following
5.
A
customer pays for our revenue
B
customer gives business
C
customer makes our organisation grow
D
customer makes our organisation to loss
In `Fast action in execution of work` which of the following word is
false
6.
A
speed
B
time bound
C
trust
D
delay
Which of the following is lowest level of communication
7.
A
low trust
B
high trust
C
respectful
D
none
_______ is an acronym given to model developed for fighting
competition.
8.
A
satisfy
B
dissatisfy
C
pacify
D
none
Which listening gets inside another person`s frame of reference ?
9.
A
empathic
B
sympathetic
C
careless
D
none
WLL CDMA supports the data speed more than
10.
A
20 Kbps
B
24 kbs
C
28 Kbps
D
10 Kbps
How can we make every customer a special customer ?
11.
A
speedy disposal of customer`s request & demand
B
personalised service to customer
C
providing information about services to the customer
D
all of the above
MPLS technology can give leased line in the range of
12.
A
64 Kbps to 155 Mbps
B
only 64 Kbps
C
only 2 mbps
D
none of above
Which of the following is not a characteristic of services ?
13.
A
intangibility
B
separability
C
Heterogeneity
D
perishability
The utility of authentication centre in mobile network is
14.
A
to controlling the network
B
to provide security
C
both
D
none
Which of the following statement is true ?
15.
A
speed is competitive advantage
B
everything is time-bound
C
both of the above
D
none
How to become a customer friendly business? Choose the false
statement.
16.
A
put yourself in the shoes of your customer
B
become a effective talker
C
become a good listener
D
become a loose talker
We can challenge competition by -
17.
A
taking competition as an opportunity
B
ignoring it
C
worrying about it
D
none
Which of the following is an important interpersonal skill
18.
A
seek first to understand
B
seek first to fight
C
seek first to disagree
D
none
Name very important element of mobile handset
19.
A
SIM
B
Battery
C
Antenna
D
none
How many bills will a customer get for increase in number of services in
NGN platform?
20.
A
the bill will depend upon the number of services per customer
B
the bill will be generated by the customer as per customer`s requirement
C
a single bill which will be generated by centralised billing server
D
centralized billing server will generate multiple bill with respect to services.
Which of the following statements is false ?
21.
A
conflict is a part of most interpersonal relationships
B
conflict is an expressed struggle between different inter-dependent parties.
C
there is no place for conflict in interpersonal communication
D
both a & b
Which of the following is not a method to increase revenue ?
22.
A
provide connection in rural area
B
giving poor service
C
giving additional facilities
D
none
Which of the following statement is false ?
23.
A
new customer will be an asset
B
with lower tariffs, only high volume can give profit
C
both are true
D
none
Which type of ISDN interface is primarily for Business use
24.
A
BRI
B
PRI
C
2B+D
D
none
Roaming facility means
25.
A
getting service in other LSA
B
getting service in own LSA
C
both
D
none
Which of the following statement about complaints is true
26.
A
complaints are disguised opportunities
B
complaints are wakeup calls
C
people complaining are the people to value
D
all the above
Interpersonal communication helps us in -
27.
A
understanding each other
B
back-biting
C
increasing conflicts
D
none
Main function of HLR is
28.
A
to store subscriber information
B
to store system information
C
to store billing information
D
none
In ISDN how many terminals can be connected to one S/T interface
29.
A
2
B
4
C
8
D
12
Mass calling SCP is located at
30.
A
Hyderabad
B
Bangalore
C
Kolkotta
D
Lucknow
MPLS stands for
31.
A
Multi-Protocol Label switching
B
Multi-protocol Layer switching
C
Multi-physical Label switching
D
Mono-protocol level switching
The first step & most vital one of PACIFY model is -
32.
A
non-cooperation
B
paradigm shift
C
both a & b
D
none
Pacify is a ________step process
33.
A
six
B
five
C
three
D
none
What are the types of differences one has among people
34.
A
mental
B
emotional
C
psychological
D
all
Which of these is not our strength ?
35.
A
manpower
B
copper cables
C
transparency
D
bad behaviour
ADSL lamp on the front side of modem indicates the condition
of_______________
36.
A
telephone line
B
trunk line
C
both
D
none
Choose the correct sentence from the following
37.
A
customer is the boss
B
customer is the profit
C
customer is the business
D
above all
Calling line identification presentation means
38.
39.
A
display of calling party number
B
display of called party number
C
display of BTS number
D
none
______________ is the most important skill in life :-
A
communication
B
fighting
C
silence
D
none
Choose the correct sentence from the following
40.
A
customers are everywhere
B
customers are everyone
C
customers will come any time
D
all the above
At customer premises the equipment
contains_______________&_____________in broadband
41.
A
ADSL Modem & splitter
B
leased line modem & splitter
C
both
D
none
ADSL stands for _________________
42.
A
asymmetric digital subscriber line
B
asymptotic data subscriber loop
C
asynchronous digital subscriber line
D
none
Choose the correct sentence
43.
A
marketing is simply go & sell the product
B
find the need and fill it
C
to sit one place and sell the product
D
above all
Choose the correct factor which makes us outsmart.
44.
A
customer gives us chance to improve ourselves
B
customer makes us realize about our weakness & shortcomings
C
our dedication towards our work
D
above all
Write the full form of WLL
45.
A
wireless line loop
B
wireless in local loop
C
wireless in Layer loop
D
none
_________ is the need to exercise leadership & prove one`s abilities-
46.
A
controlling the group
B
affection
C
inclusion
D
none
What is the name of our Landline service ?
47.
A
b fone
B
basic phone
C
BSNL Landline
D
none
Why do customers quit ? Choose the correct answer
48.
A
because of competition
B
because of product dissatisfaction about our services & improve there upon
C
about services we offer to customers
D
because of indifferent attitude of employees towards customers
Choose the false sentence
49.
A
listen to your customer
B
accept customer`s suggestion
C
admit your mistakes
D
none of above
B Channel speed in BRI is
50.
A
64 Kbps
B
16 Kbps
C
32 Kbps
D
384 Kbps