JOB DESCRIPTION
TITLE:
FRANCHISE DEVELOPMENT MANAGER
REPORTING TO:
General Manager – UK & Ireland
HOURS OF WORK:
35 hours per week (flexibility of working outside these
hours is required to meet the needs of post)
1.
2.
PURPOSE OF THE JOB
1.1
To be responsible for maximising franchise (Instructor) expansion
opportunities; recruiting quality franchisees to support the continued growth
and success of Kumon UK and Ireland.
1.2
Managing and developing a team of Franchise Recruitment Managers to
ensure annual growth targets are met and exceeded.
LINE MANAGEMENT & SUPPORT RESPONSIBILITIES
2.1
2.2
3.
3 x Franchise Recruitment Managers
1 x Team Administrator
DUTIES AND RESPONSIBILITIES
3.1
To develop and implement a franchisee expansion strategy across the UK
and Ireland, ensuring an innovative and consistent approach to franchise
recruitment, including advertising; responding to enquiries; processing
applications; organising and delivering information sessions; interviewing and
assessing applicants.
3.2
Responsible for managing the UK and Ireland franchise expansion list,
including defining appropriate market parameters, either managing this
process internally or via a third party.
3.3
Responsible for setting national targets in relation to franchisee expansion
within the UK and Ireland and also targets for franchise centre takeover.
3.4
Managing a team of Franchise Recruitment Managers, sharing best practice
and ensuring that as a team and individuals targets are exceeded.
3.5
Responsible for working with the Brand and communications team on the
national Franchise Recruitment strategy.
3.6
Responsible for measuring the effectiveness of the advertising strategy and
reviewing where appropriate, to ensure efficient return on investment.
3.7
Responsible for effectively marketing the Kumon franchise business
proposition to potential new franchisees
3.8
Responsible for reviewing and improving key franchisee recruitment
processes, such as information sessions, the interview process and new
Instructor (franchisee) support.
3.9
To work closely with the Regional Managers and the Franchise Recruitment
Managers to identify any issues and concerns regarding Instructor
recruitment and implement change as and when required and/or directed.
3.10 To assist with ad hoc project work as and when required, i.e. assisting with
the organisation of the national Instructor (franchisee) conference.
3.11
To build and maintain thorough product knowledge through completion
of Kumon maths and English worksheets.
3.12
To attend supervision, training and meetings as and when required. There
may be a necessity for these to be outside of normal working times at
weekends for which TOIL would be awarded.
3.13
To work with, abide by and positively promote all Kumon UK’s policies and/or
procedures, including but not limited to, health and safety matters,
operational and HR related policies and procedures.
3.14
To carry out all reasonable duties requested by your line manager or any
other senior management member.
This job description outlines the general ways in which it is expected you will meet
the overall requirements of this post.
The list of tasks is not an exclusive one and duties may be varied from time to time.
This job description is subject to regular review.
Revised October 2011
PERSON SPECIFICATION
Franchise Development Manager
ATTRIBUTE
EXPERIENCE
ESSENTIAL
Proven experience in recruitment and/or business
/project management
DESIRABLE
Experience of working in a target driven
environment and exceeding set targets.
Experience of statistical analysis, using
demographic data to identify key target markets.
Experience of managing and motivating a team.
Experience of managing work in alignment with
business strategies.
Ability to work autonomously with a framework of
responsibility.
Experience of working to deadlines and managing
varied tasks within expected workload.
Experience of budget management.
EDUCATION
PERSONAL
ATTRIBUTES
A degree or equivalent.
Proficiency in maths and English
Sales focus.
Professional manner, enthusiastic, positive,
diplomatic, patient, logical and systematic.
Driven and highly motivated
Practical problem solver, solutions orientated.
KNOWLEDGE AND Can demonstrate a positive and proactive ability
SKILLS
in a wide range of activities.
Ability to understand, produce and analyse
statistical data.
Ability to communicate clearly and effectively with
a broad range of individuals both orally and in
writing.
Ability to confidently present business issues to a
Working knowledge
of local educational
system (England,
Scotland, Ireland)
including key stages
of the education
curriculum.
broad range of individuals.
.
Ability to work as a team member whilst at the
same time, work on own initiative without
supervision.
Practical
understanding of
franchise businesses
Ability to manage and schedule large and varied
workloads.
Ability to implement effective procedures and
systems concerning all aspects of centre
development.
Experience of dispute/conflict resolution.
Negotiation skills.
Computer literate in a variety of packages
including Word, PowerPoint and Excel, and
various content management software.
Marketing skills.
OTHER
Full driving licence.
Appreciation of customer care.
On occasion, the hours can be varied (including
evenings and weekends) therefore a flexible
approach to working hours.
Ability to attend compulsory Kumon events which
may include weekends and nights away.
Ability to travel overseas as and when required.
INTERESTS
Passionate about the development children and
their capabilities.
An interest in current
trends in education.