Suffolk Information
Partnership
Suffolk Congress
2nd March 2015
The big objective!
• Suffolk will have the best co-ordinated
and high quality health & social care and
community information systems in
Britain.
• One click or visit to your local
information source and you are in touch
with what you need to know.
Who are the Partnership?
Voluntary sector, local authority and health
organisations, who are passionate about good
information, including:
Age UK Suffolk
Avenues East
Clinical Commissioning Groups
Community Action Suffolk
Healthwatch Suffolk
Suffolk County Council (ACS)
Suffolk Family Carers
Suffolk Libraries
Suffolk Mind
A Partnership Board and a Working Group
What we are and what we do
We are a network of equals who strategically
influence local organisations’ thinking about the
importance of effective, quality information.
We facilitate the delivery of joined up ways of
working with the voluntary and statutory sectors
to provide a range of clear, quality information
for people which enables them to make
informed choices and which improves the
experience and outcomes for those needing to
access services.
Our achievements
• Stronger relationships between our
organisations
• Improved partner websites following user
testing and peer review
‘modelling our message about information’.
• Creating shared signposting tools
• Quarterly newsletter
• Disseminating information and resources on the
Care Act
• And …
Online Referral System
“Warm Handover” Referral – helping more people.
• Between voluntary sector organisations and
into and out of social services (ACS)
• Secure online process
• Data Exchange Agreement
• Ongoing support and toolkit
• Up to date knowledge of partner organisations
• One off set up charge (no ongoing charge)
• In use since 2013
Suffolk Information Standard
• A quality mark to demonstrate an
organisation’s commitment to providing good
information
• Implemented in partnership with Healthwatch
Suffolk
• Peer accreditation
• No cost
• Suitable for any size of organisation
Who is accredited so far?
Healthwatch Suffolk
Suffolk Libraries
Suffolk Mind
The Hope Trust
Adult and Community Services, Suffolk CC
ClarkeCare
Suffolk Family Carers
Age UK Suffolk
We can achieve a lot more by
working together…
Plans to use technology
• Using the NHS number as the unique
identifier for people in Suffolk
• A single shared customer record
• A self service directory of information
and advice
What it might look like
Health
Mental health
Single shared
customer record
County Council
Voluntary sector
So to recap…. Our offer is..
• Unique forum to drive change across all
sectors regarding information
• Practical advice on improving the quality of
your information
• Supportive network to share ideas and keep
up to date
• Practical support and mentoring of staff /
volunteers responsible for information
• Accreditation of your organisation - Suffolk
information Standard
• Tried and tested online referral system
Discussion and call to action
How good / accessible / effective is your
information? How do you know?
Would you like to hold the Suffolk
Information Standard? Or join the “Warm
Handover” referral network?
For more information about:
1. Suffolk Information Standard
www.healthwatchsuffolk.co.uk/suffolk-informationstandard-because-quality-information-matters
2. Warm Handover online referral system
[email protected]
3. More information about the Suffolk Information
Partnership
[email protected]