SCOPE OF COVERAGE:
• If, for valid and verifiable reasons, the cardholder
is unable to reach the roadside assistance service,
and must obtain service on their own, they will
have to pay the charges and return the original
receipt to the service administrator to: Assistel Inc.,
1100 René-Lévesque Blvd. West, Suite 1500,
Montreal, QC H3B 4N4, within 30 days of the
breakdown to be eligible for reimbursement. When
submitting their claim, the cardholder must provide
evidence that the service was provided by a certified
repair professional. Reimbursement will be based on
the prevailing commercial rate in the region where
the vehicle broke down and on the program terms.
• The administrator cannot guarantee that the
repair facility where the car has been towed will be
open at the time of the service call. Furthermore,
we cannot guarantee that the repairs required can
be made without delay by the repair facility.
ALWAYS ATTENTIVE
TO YOUR NEEDS
SERVICE
Laurentian Bank is pleased to offer
you even more privileges by providing
you with free access for one year
to a roadside assistance service.
Feel free to take advantage of this
new benefit, should the need arise.
ROADSIDE
ASSISTANCE
Happy travels!
• In the event that a vehicle towing a camper, trailer,
or any other equipment, must be towed or winched,
any additional fees incurred to tow or disengage the
camper, trailer, or other equipment are not covered
and must be paid directly by the cardholder. In the
event of a breakdown, the administrator cannot
guarantee that available towing operations will
have the equipment necessary to tow the camper,
trailer, or other equipment. The wait time may be
longer than usual, or under certain exceptional
conditions, we may ask the cardholder to find a
service provider that will tow the camper, trailer,
or other equipment, at their own expense.
* Some conditions apply. Subject to approval of eligibility for
Assur-paymentTM by the insurer. See the Assur-paymentTM
Distribution Guide for terms and conditions.
AR_AN(03/2017)
• During bad weather, waiting times may be longer.
Under exceptional conditions, the administrator’s
assistance coordinator may ask the cardholder
to find their own service provider, pay for the
services and subsequently request reimbursement.
Program conditions will then apply.
PROVIDED AT NO CHARGE
FOR 1 YEAR* WITH
ASSUR-PAYMENT
TM
ROADSIDE ASSISTANCE
24/7 Service
Montreal: 514-871-3224
Canada and United States: 1-877-870-3224 (toll free)
TM
Trademark of Laurentian Bank of Canada.
TERMS AND CONDITIONS
This roadside assistance service is provided
free of charge to cardholders who are
enrolled in Assur-paymentTM.
This service is subject to the following
conditions and restrictions:
PERSON COVERED:
A cardholder who has Assur-payment TM protection
under the terms of the agreement governing the use
of the card.
COVERED TERRITORY:
Canada and the continental U.S. (excludes Alaska
and Hawaii).
PROTECTION:
24 hours a day, 365 days a year.
• Fuel delivery: delivery of fuel in the event the driver runs
out. Only the first 5 litres are covered and any additional
litre must be paid by the driver on site.
• Winching: to extract the vehicle from mud, sand, snow or
a ditch, provided it can be safely reached from a normally
travelled road or established thoroughfare. One operator
and truck will be provided for this service. The driver is
responsible for the associated cost if additional equipment
or operators are required.
>From a garage to another location;
>To a salvage yard;
The roadside assistance service is intended for
emergency situations where a passenger vehicle is used
to transport individuals. As such, the program does not cover
the following:
>For a stored vehicle, a vehicle that is temporarily not
used or not licensed, or a vehicle that is not usable
on the road. The vehicle must be in a condition to be
driven on a public road under its own power;
• Repeated service calls for a poorly maintained
vehicle or a vehicle in need of routine maintenance;
• Towing to a private residence;
SERVICES COVERED:
• Snow removal from or around the vehicle;
• Seasonal tire change, chain installation or removal;
• Vehicle storage charges;
• Towing/winching a vehicle with a gross vehicle
weight rating (GVWR) exceeding 3500 kg;
• Services for a vehicle that has broken down or is stuck
on a private roadway, a vacant lot, a private snowcovered or icy driveway (snow removal not covered),
a beach, a road that is not maintained, levelled or
ploughed or any other hard-to-access area;
• Parts, labour or repairs needed as a result of
the breakdown;
• Accident-related services (a collision, pothole
or impact that may make the vehicle unfit to drive,
whether or not another vehicle was involved);
• Repair arrangements and payment for these repairs;
• The program is not offered for:
>Motor homes or other recreational vehicles,
motorcycles, snowmobiles, campers, trailers, or
other equipment;
• Battery boost: to jump-start the vehicle when the battery
is too low or needs to be boosted. If the vehicle will not
start, a tow can be provided in accordance with the terms
of the program.
>Any vehicle used exclusively for commercial
purposes.
• Flat tire change: replacement of a flat tire with the
vehicle’s spare tire. If the cardholder doesn’t have a spare
tire, a tow can be provided in accordance with the terms
of the program.
• Lockout service: unlocking the doors if the keys are
locked inside the vehicle. If the keys are lost or broken, or
if the operator cannot gain access to the vehicle, it will be
towed in accordance with the conditions of the program.
Locksmith services, if required, will be reimbursed up
to $50.
>From one garage to another;
>For a driver unable to drive because of drugs,
alcohol or fatigue;
Up to four (4) service calls per year, per cardholder.
• Towing: the vehicle will be towed to the authorized
garage of the cardholder’s choice within a 10 km radius
of the point of breakdown. If the chosen authorized
garage is located more than 10 km away from the point
of breakdown, the cardholder will be responsible for any
charges per additional kilometre. Only 1 tow per incident
will be allowed.
>When the cardholder or the person in charge of the
registered vehicle is not present at the breakdown
site (someone must remain with the vehicle at the
scene of the incident);
EXCLUSIONS:
• Repeated service calls for the same problem on a
vehicle that did not receive the necessary maintenance
or repairs;
NUMBER OF SERVICES:
• All roadside services :
MODIFICATION AND CANCELLATION
CUSTOMER SERVICE
Every day, from 8 a.m. to 8 p.m.
Canada and United States: 1-800-252-1846 (toll-free)
Other countries: 514-252-1846 (collect calls)
LOST OR STOLEN VISA CARD
24/7 service
Montreal: 514-284-7570
Canada and the U.S.: 1-800-263-8980 (toll-free)
Laurentian Bank reserves the right to modify these terms
or cancel the roadside assistance service at any time and
without prior notice.