Making Every Contact Count – action
across Arden
Berni Lee, Consultant in Public Health
Overview
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Progress by NHS
Wider partners in Coventry
Wider partners in Warwickshire
Resources to support delivery
What is happening locally ?
• Taken a whole systems approach to delivery of MECC
across Arden
• NHS -UHCW,GEH, SWFT, CWPT
• Organisational Readiness achieved
• Organisational sign up at board level
• Board level & implementation leads / training plans in
place
CCGs /Primary Care
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Work is being taken forward with CCGs
MECC in System Plan/H & WB Strategy
Covered in contracts within quality schedules
CQUIN development in working progress
MECC Embedded into policies,
procedures & training
• New staff induction
• Job Descriptions
• Integrated into National Child Measurement
Programme (NCMP)
• Integrated into NHS Health Checks
Implementation –Staff Engagement
• Achieved engagement of key groups, FNP,
Midwives, Health Visitors, Primary Care staff,
Carers, Dentist, pharmacist
• Train the trainers delivering face to face
training within organisations
Systems & Mechanisms
• Established Arden wide group to coordinate
plans and delivery of MECC
• Comprehensive communication plan
developed in partnership with Trusts
• Monitoring mechanisms or number of staff
trained & delivery of MECC established
• Evaluation of the E-learning package
Coventry Local Authority
• Board level sign up & training plans in place
• Train the trainers trained
Priority Groups identified as:
• Adult Social Care (250)staff
• Early Years & Youth Service (350) staff
• Community Development staff (Neighbourhood
action- 15/Employement Advisors -40)
• Elected Members- briefing session
• Pilot- Library services (Foleshill and Bell Green)
MECC embedded into policies,
procedures & training
• “Promoting Health at Work” training provided
to CCC managers
• Contact Centre staff induction and update
training
• New member induction
• CHESYA Award assessment process
• CAF “Troubled Families”
• New Foster carers training
Wider Partners / Voluntary Sector
• Coventry Partnership offered E-learning to
voluntary sector staff, wider partners (Police,
Fire, Housing)
• Social care provider forum (mixture of internal
and external social care providers)
• Briefing sent to Independent sector/private
providers
• Commissioning face to face training
(Jan -March 13)
Warwickshire Pilots
• Healthy living pharmacies
• Warwick housing officers training pilot
• NHS Health Checks – North Warwickshire
Posters
Strategy
Z-cards
Conversation
Cards
Banner Pens
Training
• E-learning
• Training the Trainer
• Face to Face
Face to Face Training
16th January 2013
16th January 2013
1:00 – 4:00
5:30 – 8:30
Dame Ellen Terry Suite
Dame Ellen Terry Suite
17th January 2013
17th January 2013
10:00 – 1:00
2:00 – 5:00
Committee Room 3
Dame Ellen Terry Suite
12th February 2013
12th February 2013
1:00 – 4:00
5:30 – 8:30
Dame Ellen Terry Suite
Dame Ellen Terry Suite
13th February 2013
13th February 2013
10:00 – 1:00
2:00 – 5:00
Committee Room 7
Dame Ellen Terry Suite
18th March 2013
18th March 2013
1:00 – 4:00
5:30 – 8:30
Diamond Room 2
Diamond Room 2
19th March 2013
19th March 2013
1:00 – 4:00
2:00 – 5:00
Diamond Room 2
Diamond Room 2
Train The Trainer Sessions
15th January 2013
10:00 – 3:00
Venue TBC
13th February 2013
21st February 2013
10:00 – 3:00
10:00 – 3:00
Venue TBC
Venue TBC
5th March 2013
20th March 2013
10:00 – 3:00
10:00 – 3:00
Venue TBC
Venue TBC
Evaluation
• Supporting SHA monitoring and reporting
• Supporting implementation of successful SHA
innovation bid being undertaken by UHCW to
capture MECC impact (Impression Survey)
Taking MECC forward
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Locality focus
Partnership approach
Share available resources
SPA/NHS 111 - access lifestyle services
Thank you