You Did What in 100 Days?!
Innovative Strategies to Get
to Zero
Susan Campbell, CCEH Board Member, Writer, Author, Teacher, East Haven, CT
Leigh Shields Church, Director, Shelter Plus Care, New Haven, CT
Amy Casavina Hall, Vice President, Income and Health Initiatives, United Way of
Greater New Haven, New Haven, CT
Matt Morgan, Executive Director, Journey Home, Inc., Hartford, CT
Greater New Haven’s 100 Day Goal
100-Day Challenge Goal is to
house 75% (107) chronically
homeless individuals by July 30
Where are we now?
One Year Later
Date
4/30/2015
Housed w/ CAHP
133
Housed Outside of
System
43
Pending Housing within
CAHP
71
Total in the System
247
Community model to get it done.
Assess
Assist
Assign
Survey individuals
and families in
communities using
a common
assessment tool,
the VI-SPDAT, to
create a common
list, prioritized by
vulnerability
Get individuals
“document ready”
to be matched with
housing.
Match individuals
with appropriate
housing resources,
services, and
flexible funds to
rapidly lease-up
& move- in.
One Prioritized List
Working Together To House The Regions Most
Vulnerable Individuals
20
V
I 15
S
P 10
D
A 5
T 0
Permanent Supportive Housing
Rapid Re-Housing
Connect Individual with Mainstream Support/
No Supports
Creating Community “Buy-In”
• Funding Requirements
• Kick off Event
• Registry Week
• Rapid Results Launch
• Public Meetings
• Briefing after Registry Week
• Mid-Point Review
• Sustainability Review
• Ongoing Communications
• Blog
• Weekly Emails
• Media Attention
• Permission to be imperfect and to quickly reassess
• Time Limited
Lots of passion & hard work, but…
Our System
• It’s a “maze” & many stop trying to
navigate it
• System resources are not optimally utilized
• Hardest to serve get left behind
Graphic created by Chris Ko, United Way of Greater LA
Slide Courtesy of Rapid Results Institute
With a CAHP System
• Common List to admit to housing programs
• Coordinated Access Housing Placement
(CAHP) Meetings
Assign
(w/ choice)
Assist
Assess
Our Hope
Our Aim
Graphic created by Chris Ko, United Way of Greater LA
Courtesy of Rapid Results Institue
Shifting Outcomes
Before CAHP
Now
Waitlists for PSH Programs up to 3
years.
Upon program opening, matched to
housed in under 30 days.
Multiple applications to complete.
Common Assessment Tool.
Prioritized based on time & date.
Mechanism to Prioritize (VI-SPDAT)
Individuals who are more skilled, more those who are most at risk.
likely to obtain housing.
Uncertainty about homeless
individuals & families in the Greater
New Haven community.
Improved data about homelessness in
New Haven and its 17 surrounding
towns through ongoing assessment.
Creation of an evolving system using
data.
Discussions to create a Coordinated
Access Process have taken 3+ years.
Within 100 Days, Greater New Haven
has created a functioning system that
rapidly moves people into housing.
Challenges
• Inability to locate individuals
• Registry List Transparency
• Rapidly getting people
“document ready”
• Limited number of
community staff (1) to
conduct the disability
verifications for individuals
not connected to services
• Training for volunteer staff
to create uniformity
• Communications
• Feedback loop within the
system
• Matching tool not utilized
• Communicating system
changes to community
providers
• Current volunteer staffing
limits the ability for
community presentation
•
Verifying VI-SPDAT Self Report
•
Verifying Chronic
Homelessness
Culture Shift
“The process of registry week was
an eye-opener for those of us who
have been working with the
homeless for years. Due to the
fact there were many diverse
individuals found in suburban
locations.” -Preston Maynard,
HCHV Director
“Collaboration
has been
amazing.”
Greater Hartford’s 100 Day Goal
House 100 chronically homeless
individuals or families in 100
days
Greater Hartford Context
12 shelters
60 PSH, TLP, and RR housing programs
3500 homeless people per year
350 chronically homeless per year
Coordinated entry went live in November with 211 – 89
Assessments/week
Coordinated exit went live in January with collaborative
matching/case conferencing
Campaign Prep Work
• Planning/Engagement Meetings
Lining up
housing
Reducing
barriers
Preparing
data
Fundraising
• Needs Assessment
100 Day Campaign Strategies
1.
2.
3.
4.
Pilot new 211 Script
Coordination of outreach teams
Assigning Navigators
Document Fair
Document Fair
Document Fair
•
•
•
•
•
•
•
•
•
•
•
•
•
CT DMV
CT DSS
CSSD Adult Probation
HUD
SSA
VA
COHC
CoH Town Clerk
CT DOC
CT DPH Vital Records
CHN
CHR
Chrysalis Center
•
•
•
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•
•
•
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Registration
VI-SPDAT’s
CAN Assessments
UHA’s
Releases of Information
Disability Assessments
Homeless Verifications
Assistants
Runners
Copiers/Scanners/Printers
Box Lunch/Italian Ice
Exit Table
Where are we now? Day 62
ASSESSED ASSISTED HOUSED
813
35
Provisionally
Matched
25
Other Accomplishments
• 185 Assisted with getting documents
• Decreased No Show Rate
• Decreased wait time to CAN assessment
appts.
• Streamlined communication
• Reduced eligibility requirements
• Streamlined Universal Housing Application
• Transparency and Accountability
Challenges
•
•
•
•
•
Learning Curve
Power Sharing
Difficult decisions
Communication
Expectations
Why it works
•
•
•
•
Public pressure
Try it out
Synergy
Sustainable Change requires buy in from all levels
What’s next?
• Expediting Lease Up process
• Sustainability
Sustaining the 100 Day Challenge
Amy Casavina Hall
United Way of Greater New Haven
A look at
Day 395
The new targets:
No one is homeless longer than
30 days
End chronic and veteran
homelessness in 2016
End family and all homelessness
by 2020
How do you move from
a one-time event
to
business as usual?
100-Day practices
Ad hoc groups
Volunteer staff
Public accountability




CAN policies and procedures
Committee structure
CAN staff
Public & funder accountability
Committee and staffing structure post 100 Day Challenge
Committee and staffing structure going forward
3 FTEs, 1 executive task force, 1 operations group, 2 frontline groups
Greater New Haven CAN at day 395
Good news
• Coordinated entry for singles and families
(not all shelter beds)
• Coordinated exit into permanent supportive housing
• Shared access point staff
• Shared housing verification staff
• Leadership structure
• Policies and procedures under development
• Backbone entity
Greater New Haven CAN at day 395
More to do
•
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Implementation of policies and procedures
Coordinated exit for all housing services
Integrating new staffing & committees
Constant communication
Data feedback loop
Broadening of partnerships & feedback
Accountability
Q&A
Contact Information
Leigh Shields-Church, LCSW
Director, New Haven Shelter Plus Care
203-764-6330
[email protected]
Matt Morgan
Executive Director, Journey Home
(860) 808-0336
[email protected]
Amy Casavina Hall
Vice President, Income and Health Initiatives
United Way of Greater New Haven
Office: (203) 691-4214
Cell: (203) 859-0878
[email protected]