WHAT MAKES CONNECTICARE
THE PREMIUM HEALTH PLAN CHOICE?
ConnectiCare’s participating
provider network includes
more than 20,000 health
care providers, including
every acute-care hospital
in Connecticut.
OUR COMMITMENT
ConnectiCare is committed
to providing “Best in Class”
service to our customers by
consistently exceeding
national standards for
customer satisfaction and
quality service.
ConnectiCare differentiates
itself by being locally based
and managed, accessible
and responsive to member
needs.
MISSION AND VISION
•To be a regional managed
care organization that
cares about its members,
is financially successful,
and maintains a major
market presence in
Connecticut.
1. INDUSTRY-LEADING SERVICE CAPABILITIES
One of America’s Top 10 Health Plans — Back to Back! (#6 out of 246
plans nationwide in 2006) — U.S. News & World Report/NCQA America’s
Best Health Plans 2006.* The only Connecticut health plan to make the
Top 10 list in 2005 and 2006.
The highest member-satisfaction scores for customer
service and claims processing of any health plan in
Connecticut for four straight years.
Outstanding service-center statistics:
• 99% of claims paid within 30 days
• 97% first-call resolution
• 1% call-abandonment rate
• 4.3-day average for turnaround of ID cards
• 99.7% enrollment accuracy
2. HIGH-QUALITY CARE MANAGEMENT
NCQA accreditation for Disease Management programs: one of the first HMOs in the
nation to receive this honor.
NCQA Accreditation with Distinction — 2006: awarded to health plans that provide
members and employers with access to innovative online health tools.
Lowest member-complaint ratio among Connecticut HMOs in 2005 (reported in 2006
by the Connecticut Department of Insurance).
3. RESPONSIVE AND ACCESSIBLE
The second-largest HMO in Connecticut and your locally based Connecticut health plan.
•To improve the health
status of our members.
ConnectiCare® SOLO answers the growing need for individual health coverage that is
high-quality and affordable.
•To provide the highest
quality service for our
members.
Our Farmington offices include an on-site call center and in-house health management.
Our satellite offices include Norwalk, Conn., and Tarrytown, N.Y.
•To exceed employer
expectations for service
and value.
For more information,
contact your ConnectiCare
Sales Representative, or
call 1-800-723-2986.
SMALLGRP POINTS 0109
We’re engaged in legislative issues that affect our business and customers. (Active
member of the Connecticut Association of Health Plans, America’s Health Insurance
Plans, and the Connecticut Business and Industry Association).
Committed to the community: United Way Campaign, Community Benefit Grant
Program and Employee Matching Gift Program.
* “America’s Best Health Plans” is a trademark of U.S. News & World Report
One of America’s highest-rated health plans
www.connecticare.com
Coverage is provided by and services are administered as follows: In Connecticut: Group HMO and POS coverage, and Individual HMO is underwritten
by ConnectiCare, Inc.; Individual POS is underwritten by ConnectiCare Insurance Company, Inc. In Massachusetts: Group HMO and POS coverage is
underwritten by ConnectiCare of Massachusetts, Inc. In New York: HMO and POS is underwritten by ConnectiCare of New York, Inc. FlexPOS, PPO
coverage, ASO/Self-funded services, and Dental products are administered or underwritten by ConnectiCare Insurance Company, Inc. Voluntary
products are distributed by Producer Partners, Inc., and coverage is underwritten by Boston Mutual Insurance Company.
HEDIS is a registered trademark of the NCQA.
“America’s Best Health Plans” is a trademark of U.S. News & World Report, which published the 2006 rankings with the NCQA.
One of America’s highest-rated health plans
www.connecticare.com