Job Description
Job Title
Job Coach (Journey Guide) Administrator
Salary / Grade
A14-A17
Department
Student Services and Progression
Immediate Line Manager
Lead Job Coach
Date
September 2016
Hereward College are working as part of the Progress partnership project and the Accelerate
project. This post will be split 50:50 between the two projects, which are both funded by the Big
Lottery and the European Social Fund. Each project is aimed at supporting individuals in Coventry
and Warwickshire to overcome barriers to employment.
Main purpose and scope of post
To assist and support the Lead Job Coach with the administrative tasks relating to the Progress
Project and Accelerate Project as well as offer a high quality service to all visitors and clients within
the service.
Responsibilities and accountabilities – General
 Contribute to the development and maintenance of a positive culture that embeds the
College’s values, and ensures that clients and staff feel valued, safe and supported.
 Presenting a positive, “can do” attitude and taking personal responsibility for own actions.
 Committed to a culture of continuous improvement and ensuring that own contribution to
the role and the College is of the highest standard.
 Represent the College positively and effectively in dealings with external parties.
 Take responsibility for own continuing professional development as agreed in the appraisal
process.
 Responsible for taking all appropriate measures to safeguard vulnerable people and promote
their welfare.
Responsibilities and accountabilities – Detailed

Be the first point of contact for telephone, email and face-to-face enquirers, providing
appropriate information and completing documents and databases as necessary.
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
Provide administrative support that is efficient and effective to the work of the projects,
using IT systems to enable the appropriate storage, retrieval and reporting of information
and data.

Provide excellent customer service by through quality customer service, meeting their needs
and demonstrating the added value of the service provided.

Under the direction of the Lead Job Coach, liaise with Job Coaches, Progress Project and
Accelerate project partners, internal college staff and relevant external agencies to ensure
the effective administration of the Progress Project and Accelerate project at Hereward.

Support the Job Coach team’s efforts to engage clients and employers into the service,
including with maintaining an accurate database clients/employers or potential
clients/employers.

To contribute to the planning, running and administration of employability events ran by the
Job Coach team.

Attend regular team meetings and feedback on the progress of the administration of the
Project.

To be responsible for liaising with the Job Coach Team in ensuring all paperwork relating to
the Progress Project and Accelerate project is up to date and any reporting is conducted in a
timely and efficient manner.

Support the referral of individuals to additional sources of support within the Progress
Project and Accelerate project.
Team working

Communicate effectively with the wider Job Coach team, staff within the College and
partners within the Progress Project and Accelerate project.

To attend Job Coach team meetings as required and to contribute to the development of the
practices within the team.

Attend regular Progress Project and Accelerate project regional meetings and network with
members to ensure continuity and effectiveness of monitoring and reporting.
Develop own administrative practice

Be responsible for developing and maintaining skills and knowledge to competently perform
own role through research and training as identified during the appraisal process.

Challenge own and others’ assumptions about the employment choices that learners can
make.
College Wide Strategic View

Work within and support the Colleges’ Employability and Enterprise Strategy.

Comply with College policies and procedures.

Carry out any other reasonable duties as requested by your line manager.
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Person Specification
Job Title
Job Coach Administrator
i
Selection Criteria
A= Application Form I = Interview T = Test/Personality Profile
Essential/
Desirable
Method of
Candidate
Assessment
A, I or T
Essential
A, I
Essential
Essential
A, I
A, I
Desirable
A,I
Desirable
A, I
Essential
A
Essential
A
Essential
A, I
2.
7.
3.
4.
Essential
A, I
Essential
Essential
Essential
A, I
A, I
A, I
Essential
A, I
Essential
A, I
Essential
Essential
Essential
A, I
A, I
A, I
Essential
A, I
Essential
I
Experience
1. Experience of administrative working within a busy and productive
office atmosphere
2. Experience of solving routine and basic queries
3. Experience of dealing with issues in a confidential manner
4. Experience of maintaining and updating administrative
systems/databases, both manual and computerised
5. Experience of working with individuals with disabilities and/or SEN
Educational/ Vocational Qualifications
1. Level 2 numeracy and literacy (or willingness to achieve this within 6
months)
2. Appropriate academic or vocational qualification equivalent to a level 2
with willingness to work towards a level 3 qualification
3. Be able to demonstrate a commitment to Continuous Professional
Development
Skills
1.
6.
1. An ability to develop positive working relationships with individuals at
all levels (internal and external) to promote the College
2. Good organisational and time management skills
3. A systematic approach to work with excellent problem solving skills
4. Good IT Skills including Microsoft Office
5. Ability to work as part of a team and to work independently without
supervision
6. Good customer service skills to deal with both internal and external
customers
Approach
1. A positive and proactive attitude
2. A strong commitment to client success
3. A commitment to excellence
4. Ability and determination to promote equality and diversity throughout
all aspects of College life, including employment and service delivery
5. The ability to motivate and encourage others, inspire trust and a sense
of common purpose
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6. Ability to work effectively through teams and a critical and sensitive
understanding of the roles of other staff
7. Able to clearly demonstrate understanding of safeguarding
responsibilities and a commitment to promoting the welfare of
vulnerable people
Prepared by Student Services and Progression Manager
i
Essential
I
Essential
I
Date Aug 2016
The selection criteria are for guidance only and alternative methods may be used to assist the selection
process.
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