Service Science and Innovation Doctoral Colloquium
22nd and 23rd March 2010
Place photo here
Towards an activity-oriented and
context-aware collaborative
working environments
Presented by: Ince T Wangsa
([email protected])
Supervised by: Prof Lorna Uden and Stella Mills
Introduction
• Collaboration and service innovation
• Collaborative working
(CWE) and groupware
environments
• New generation of groupware system /
collaborative software, but also offer
new paradigm in assisting current
organisations complex collaboration
activity
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Introduction
• Focus mostly on the technical and
application infrastructure aspect of CWEs.
The human factors of CWEs are ignored.
• Studying
the
multiple
aspects
of
stakeholders’ activities and interactions with
technological tools - in particular socialcultural
contexts
and
the
historical
development of their activities - will establish
a deep understanding of the users’
requirements
and
achieve
sufficient
usefulness of the system
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Research Problem
• The key research question that this report set
out to investigate is: What makes AT possible
to be the underlying principle or theories for
the framework development?
• Secondly, what are the inputs and benefits
that AT can bring to CWE requirement
engineering research and practice?
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Aims
• to investigate in further the possibilities of
activity theory (AT) as a powerful
descriptive tool in facilitating the design
of collaborative working environment
(CWE).
• to develop a framework through the use
of activity theory to model the
requirement analysis and the design of
CWE.
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Objectives
• To investigate activity theory to explain interrelational aspects of relationships between
the various stakeholders of collaborative
working environment for research
collaboration and understand their needs.
• To apply activity theory in the analysis of the
interactions and activities of the multiple
stakeholders with their environment and the
collaborative working environment, within a
particular embedded socio-cultural context.
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Objectives
• To develop a framework based on
activity theory which models the multiple
stakeholders’ requirements and the
design of collaborative working
environment.
• To test and evaluate the developed
framework by implementing a prototype
of a collaborative working environment.
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Motivation
• The theoretical motivation of the study to
generate a better understanding of how
requirement engineering operates and an
activity based framework used to inform the
design requirements in a real world setting
• Activity theory has been recognised to
effectively provide significant inputs to
system design, it is quite difficult for the
system designer to understand and use
them in the system design process.
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Research Methodology
Initial Investigation
•Literature review- CWE
•Literature review- RE
•Literature review - AT
Framework
Development
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Framework Testing
•Prototyping
•Using KMO Group as a case study
•Requirement gathering : interviews,
questionnaires and observation
•Operationalising the developed
framework
Framework Evaluation
•Questionnaires and interviews
•Result : analysed and
synthethised for framework
improvement
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Current Research Finding
• Early requirements engineering approaches
for collaborative software utilise the formal
and semi formal technique which do not
allow proper mapping of ethnography
contextual approaches
• Few attempts to synthesise requirements
engineering techniques for interface design.
In addition, the current approach to RE
cannot be easily used to elicit and analyse
the interface design requirements since it is
mostly utilising the formal and semi-formal
specification techniques.
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Current Research Finding
• The traditional cognitive approach to HCI
may well be important in understanding the
lower, more basic functions of the brain, but
they have been unsuccessful in informing
scientists about human behaviour in the real
world.
• The task analysis lack of understanding the
structure of human cognition and provides
no systematic way for dealing with the rich
social and physical context in which
activities are embedded.
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Current Research Finding
• Cognitive ergonomics - cognitive work
analyses of individuals rather than groups of
stakeholders involved in team activities,
performing their cognitive tasks in
collaborative systems.
• Distributed Cognition - accords equal
weight to people and things (or objects)
and ignores the fact that individuals have
consciousness.
• Activity theory – tool mediation, context,
contradiction
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Provisional PhD Thesis Table of Content
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Provisional PhD Thesis Table of Content
• Chapter 1 : Introduction
• Chapter 2: Literature Review Part 1 – Collaborative
Working Environments
• Chapter 3: Literature Review Part 2 – Requirements
Engineering
• Chapter 4: Literature Review Part 3– Theories for
framework development
• Chapter 5: The Proposed Framework
• Chapter 6: The Prototyped Development Part 1
• Chapter 7 : The Prototyped Development Part 2 –
User Requirements Gathering
• Chapter 8: Discussion
• Chapter 9: Evaluation
• Chapter 10: Conclusion
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Thank You