City Hall  222 Lewis Street  River Falls, WI 54022
Office Hours: M-F 8-5
(24 Hr. Emergency Service)
715-425-0906  www.rfmu.org
a sustainable energy project for river falls
NOTICE: Change in your Utility Bill Due Date
River Falls Municipal Utilities is transitioning from two billing cycles to one billing cycle for all Utility customers. Effective
November 2015, utility bills will be mailed the first week of each month and will be due the 25th of each month.
Cycle
Old Due Date
New Due Date
1
15th
**25th
*2
1st
**25th
*Cycle 2 Customers: During this transition, a payment will be
due November 2 and November 25.
** All Customers: If the 25th falls on a holiday or weekend, the
due date is the next business day.
Bill pay options include:
 Pre-authorized Payment (PAP) - Your payment is automatically withdrawn from your checking or savings account on the
due date. PAP forms are available at www.rfmu.org/pap or at City Hall, 222 Lewis Street.
 Convenient payment options through Payment Services Network (PSN)
* Online: www.rfmu.org—Click “Pay Your Bill” to setup your ecare account. Once your ecare account is created you may
log in at anytime and make payments (e-check, credit or debit card).
* By phone: Call (877) 885-7968 (24/hrs, 7/days a week). You will need your RFMU ten digit account number and payment
information (e-check, credit or debit card).
*Note: When using the online or phone payment options, a credit card processing fee of 2.75% plus .50¢) will be charged to you by Payment
Services Network (PSN). This processing fee will be charged to you only if you pay with a credit or debit card (no fee if using an e-check).



Drop Box – located in the City Hall parking lot. Check or money orders only, no cash. Include tear off portion of your
statement to insure accuracy in payment processing.
Mail – a return envelope is included with your statement each month.
In person – office hours are Monday through Friday 8 am to 5 pm.
Utility payments must be in the Utility Office by 5pm on the due date in order to avoid a late fee. This includes payments made
in person, by phone, on-line, or put in the drop box. Payments received after 5 pm on the due date will be credited to the next
business day and are subject to a late fee.
To avoid late fees and/or disconnection contact our office to make a pay arrangement
prior to the due date if you are not able to make your payment by the due date.
STAY CONNECTED WITH US
Disconnection/Reconnection Policy — Accounts past due are subject to disconnect. If
you are not able to pay your full amount due by the due date, call our office to make
pay arrangements prior to disconnection. If your service is disconnected a minimum
payment of half of your past due balance is required along with the reconnect fee. The
remainder of the past due amount must be paid within 2 weeks to avoid being disconnected for void pay arrangement. See your statement for the due date of your current
bill. Accounts disconnected may be subject to a deposit equal to the sum of the two
highest bills using 12 month history (calculated from your current service address).
happening at your local utility.
Stay up-to-date on what is
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Medical Need Customer
Medical Need Customers, requiring electricity for emergency medical and life-support equipment, should contact us to ensure
placement on our medical needs list. With a written request from a physician, medical need customers may qualify for priority
attention when restoring electricity as a result of a power outage. To learn more about signing up for medical needs electric
restoration request, contact RFMU at 715-425-0906.
The Power of Community
River Falls Municipal Utilities Rates
River Falls Municipal Utilities is a community owned utility that continues to provide the most reliable service, at the lowest
possible price to our consumers. For additional information regarding detailed utility rates, please contact River Falls Municipal
Utilities at 715-425-0906 or www.rfmu.org.
ELECTRIC RATE
(Since April 11, 2008)
WATER RATE
(Since April 13, 2012)
IRRIGATION RATES
(Since April 13, 2012)
SANITARY SEWER RATES
(Since April 13, 2012)
Base Customer Charge:
Monthly Customer Charge:
Monthly Customer Charge:
Monthly Customer Charge:
Residential Service: $7.00
Water Meter Size
5/8” .............. $5.25
3/4” .............. $5.25
1” ............... $11.00
1-1/2”......... $20.00
Water Meter Size
5/8” ..................$5.25
3/4” ..................$5.25
1”....................$11.50
1-1/2” .............$20.00
2”....................$30.00
Water Meter Size
5/8”............. $16.50
3/4”............. $16.50
1” ................ $22.50
1-1/2” ......... $33.50
Volume Charge:
Each 1,000 gallons of sewage discharged to the sanitary sewer
Commercial Service:
Single-phase: $7.00
Three-phase: $13.00
Energy Charge:
Per kWh per Month 0.0977*
*PCAC - This adjustment reflects the
cost of purchasing power from the market on days when electricity is in high
demand. These same day market purchases demand premium pricing and
can effect the amount you ultimately
pay for electricity.
Do you use over 65% of your electricity on weekends, holidays and
after 7 p.m.? Ask about time-of-day
electric rates.
Volume Charge:
Per 1,000 Gallons Each Month
First 15,000 $1.40
Next 135,000 $1.10
Over 150,000 $0.85
$2.05 per 1,000 gallons
Volume Charge:
$7.04 per 1,000 gallons.
Electric & Water Bill of Rights
For a copy of your rights as a utility customer, visit www.rfmu.org and search “bill of rights” or stop by City Hall for
a copy. Public Service Commission of Wisconsin , P.O. Box 7854 Madison, WI 53707-7854
Telephone: 608-266-5481
Website: www.psc.wi.gov
Energy Assistance Available
The Wisconsin Home Energy Assistance Program (WHEAP)
2015-2016 Begins October 1, 2015. WHEAP helps households
pay for the cost of their heating and electric costs (October 1,
2015 through May 15, 2016).
Where to Apply for the WHEAP — Wisconsin Home Energy
Assistance Program
Pierce County Residents
 Administered by Pierce County Dept. of Human Services
412 W Kinne Street, Ellsworth, WI
 By Appointment Only. 715.273.6788 (after 9-15-15)
 www.co.pierce.wi.us
St. Croix County Residents
 Administered by West CAP
525 Second Street, Glenwood City, WI
 715.265.4271, ext 1324
 www.westcap.org/services
The following verifications are required to apply:
 Proof of SS# for all household members
 Proof of your heating and electric costs from
9-1-14 through 8-31-15.

Proof of all earned and unearned income for the three
months prior to the month of application (this includes
interest and dividend income).
Commitment to Community is part of the Energy Assistance
Program (WHEAP). These funds are for your non heating electric costs and are included in your application for WHEAP.
Funds are distributed by RFMU and occur automatically after
your qualified application with WHEAP has been processed.
This can take several weeks. RFMU will mail you a letter with
the amount you are eligible for based on your WHEAP application and these funds will be applied to the electric portion
of your utility bill.
Income Guidelines for 2015-2016 WHEAP Heating Season
Household
Size
Gross
One Month
Gross
Three Months
Gross
Annual Income
1
$2,133
$6,400
$25,601
2
$2,790
$8,370
$33,478
3
$3,446
$10,339
$41,355
4
$4,103
$12,308
$49,232
5
$4,759
$14,277
$57,109
6
$5,416
$15,247
$64,986
7
$5,539
$16,616
$66,463
8
$5,662
$16,985
$67,940