Car Rental
1.
What is the formal name of the car rental centre?
2.
Can the location of the car rental centre be found on any tourism
website? Just enter the web link below. e.g. www.capetown.gov.za
3.
What universal access products and services does your car rental centre
offer?
4.
Is the car rental centre linked to paved pedestrian walkways? Are there
tactile warning systems in place when the walkway crosses the path of
traffic?
5.
If you cannot enter the centre through the main entrance, are there
signs to indicate an alternative entrance?
6.
Can you get to the car rental centre using public transport?
Is this public transport accessible for wheelchair users and other
passenger with limited mobility?
7.
Is there wheelchair accessible parking at the car rental centre?
How close is it to the car rental centre?
How many bays are provided?
8.
Can you get to the centre without having to use stairs or paths on an
incline?
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If there is a ramp does it have any of the following? Please check the
relevant box.

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Handrails
Tactile warning signs
A guidance system
Please enter the ramp gradient.
To do this, open the relevant app. Place a table on the floor and note
the gradient of the ramp. Enter the answer below.
9.
Is there security control at the entrance to the car rental centre that
requires staff?
Is there an intercom communication system or a push button which will
release the lock and draw attention should the entrance be locked?
What is the size of the button and location?
Is there a visual indication that you have activated the system?
10. Can the entrance gate or door to the car rental centre be opened
manually or is it automatic?
What is the width of the clear opening gate or the first opening leaf of
the entrance door?
What types of handles are fitted to the gate or door? E.g. round, leaver,
recessed?
What height are the handles above the floor?
11. Are there glass panels in the door?
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Is there a horizontal frame separation between the glass panels or is it a
continuous panel of glass?
Are there any visual indicators on the glass panel?
12. What finish is on the floor?
Is it shiny and smooth?
Would it be slippery when wet?
13. Is the information or reception desk clearly visible and easily identifiable
from the entrance door?
Are there any obstacles in your path when approaching the entrance
door to the information or reception desk?
14. What is the height of the information/reception desk?
If it is higher than 80 cm, is there a section below 80 cm in height?
How much leg space is there under the desk?
If there is no lower section is there an alternative desk, with a work
surface below 80 cm, which has leg space under the desk?
15. If there is a lower section or an alternative desk is there a chair
available?
How high is the seat of the chair?
Does the chair have armrests?
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16. What colour is the wall or surface behind the information or reception
desk?
Is it a reflective surface?
17. Is there any background noise in the building? Would you hear this at
the reception desk?
18. What communication aids are available at the reception desk for
people who have sight or hearing limitations?
19. Is there casual seating for visitors?
If so, how high are the seats?
Do the chairs have armrests?
20. Is there clear signage in the building to indicate where the facilities
(including toilets) are?
What is the vertical height of the lettering and symbols used on the
signs?
What is the background colour of the signs?
21. Are the toilet facilities accessible to wheelchairs? And is there
appropriate signage?
22. Other than the reception desk, are there other workstations where
visitors might need to sit?
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What is the height of the worktop at these workstations?
How high is the seat or chair?
Do the seats or chairs have armrests?
23. Are there any electronic visual displays?
What size are they?
Where are they, and what information do they display?
What height is the centre line of these displays?
23. Is information available at computer terminals for visitors?
Can you change the text size on the screens at these terminals?
Can you use voice navigation on the computers?
24. What other information is available?
How is this information presented?
Is the information available in large text format? Is this information
available in braille?
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Is any of the information available in voice format?
25. Are there employees on duty to receive customers?
26. Can any employees communicate using sign language?
27. Are there any inductive loop systems installed in the building?
28. Are there any other facilities that have not been addressed in the
previous questions that support people with mobility, communication,
cognitive, or sight functional limitations, including elderly persons,
pregnant woman, mothers or persons with disabilities? If so, please
describe them?
29. What systems are used in the vehicles to support universal access for
drivers or passengers?
30. What are the requirements to book vehicles with universal access
facilities?
Are there special driving requirements to use these vehicles?
Is there any other information or support that would assist drivers or
passengers who require universal access?
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