Delivery
Performance
System
DPS
Published by Vendor Operations
Discussion Document
What is DPS
• The Delivery Performance System (DPS) is a webbased application enabling on-line monitoring of
vendor supply chain performance, compliance, and
appeal management.
• This system allows users the ability to view supply
chain infractions as they occur, appeal the infractions
within the designated timeframe, and query backup
documentation if an infraction converts to "Billed"
status and becomes a chargeback.
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Getting Started inDPS
• Accessibility: It is the responsibility of the vendor's Security
Administrator (SA) to assign access rights to the Delivery
Performance System through the Vendor Extranet as these
privileges are NOT managed by Toys"R"Us. Please review the
DPS Access Instructions manual to begin the assignment of
access rights to Vendor Users
• Manuals / Guides: Each designated user of the Delivery
Performance System must review and understand the attached
Navigation Manual & Enhancement Guide, prior to using the
Delivery Performance System. Manuals are located within
Section 11.12 of the Domestic Vendor Guide accessible via
https://vendorconnect.toysrus.com
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DELIVERY PERFORMANCE SYSTEM
MANAGEMENT RHYTHM:
•
Postings: Weekly, deliveries for the previous week are measured for performance to supply
chain standards. Should non-compliance be identified, infractions from the previous fiscal week
will be processed and made available for review within DPS. The typical posting date is Monday
of each week.
•
Partner Review Period: The vendor has 14 calendar days to review the infraction after it has
generated to submit an appeal with the mandatory supporting documentation located in section
11.11.1 - Vendor Appeal Matrix of the Domestic Vendor Guide which is accessible through the
Vendor Extranet at https://vendorconnect.toysrus.com.
•
* Failure to provide supporting documentation will serve as immediate grounds for rejection for
any appeal
•
TRU Review Period: Upon receipt of an appeal, the TRU Vendor Performance team may have
up to 14 calendar days to research and respond with a decision
•
Rejected appeals will result in the validation of the violation and non-compliance
•
NO APPEALS WILL BE ACCEPTED AFTER THE APPEAL REVIEW PERIOD HAS EXPIRED.
BEST PRACTICE : Toys”R”Us does not issue notifications of new violations found within DPS so
please ensure that a rhythm is established to review DPS on a regular basis to prevent auto
billing.
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DPS Timing Calendar
-Infraction Generates (Generation will always occur on Sunday)
-Vendor time frame to Review & Appeal (14 calendar days from infraction
generation) (blue)
-Vendor Operations time frame to review appeal (14 calendar days from
appeal date) (green)
**INFRACTIONS NOT APPEALED WITHIN 14 DAY TIME FRAME WILL BE AUTOMATICALLY BILLED
AND NO LONGER CONSIDERED FOR REVIEW
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Accessing DPS
After access has been granted by the account administrator, Delivery Perfomance
System (DPS) will appear in this area, under Application Links.
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Vendor Dashboard
Dashboard screen provides a quick overview :
•
New- Infraction that were generated within the most recent Sunday update. And have yet to be viewed.
•
Reviewed- Infraction that have been opened by a Vendor Extranet User.
•
Awaiting Response - Appealed Infractions that have been sent to the Vendor Compliance team for further
review.
•
Responded to in the Last 14 days- Appeals that have been completed for review by the Vendor Compliance
team
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Searching Infractions within DPS
12345 - Vendor Name
Searching by Infraction ID- Infraction ID is represented by a 7 number ID. For
example, 1234567.
Searching by Chargeback Reference ID- Chargeback reference ID is represented by
the three character prefix, followed by two 0’s and four other digits. For example,
ASN001234.
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Searching Appeals within DPS
12345- New Vendor
Searching by Infraction ID- Infraction ID is represented by a 7 number ID. For example,
1234567.
Searching by Appeal ID- Appeal ID is represented by a 6 digit ID. For example, 123456.
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SUMMARY OF CHARGEBACK PREFIX CODES VISIBLE IN DPS:
Deductions including the prefix of APT, ASN, ETA, ITC, ITV, CVR, & GS1
represent non-compliance to our Supply Chain programs.
•
•
ASN: Represents non-compliance to TRU’s ASN expectations. A valid, error-free ASN is
expected prior to receipt of goods.
APT: Represents non-compliance to appointment expectations – either LATE or NO SHOW
•
ETA: Represents non-compliance to delivery standards which include fill rate and delivery non
compliance
•
ITV: Represents non-compliance to item verification expectations where a verified item was
found to have discrepancies exceeding our tolerances and product has already been actively
shipped.
•
ITC: Represents non-compliance to item verification expectations where an item was not verified
prior to receipt at the DC
•
CVR: Represents discrepancies in FOM routing submissions where the carton quantity sent on
the ASN differs from what was confirmed in FOM
•
GS1: The information stated on the ASN is not an accurate depiction of the expected unique GS1
carton ID’s, or cartons arrived that were missing individualized GS1 carton tags.
NOTE- For further information on infractions, refer to Vendor Introduction
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Filtered Infraction Searching
12345 - Vendor Name
Filtering Functions
Time Frame- Represents infractions generated within a specific period of time.
Infraction Status- Allows you to filter based on pending status of the infraction (Billed, Appealed, Waived, New)
Reason- Filters based on the type of infraction being searched for (ASN Variance, Delivery Non-compliance, ETC)
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Infraction “Status”
• New- This infraction was generated within the most recent
Sunday update. It has yet to be viewed.
• Reviewed- The infraction has been opened by a Vendor
Extranet User.
• Appealed- This infraction has been sent to the Vendor
Compliance team for further review.
• Waived- The appealed infraction has been found invalid, and
the charge has been dropped.
• Billed- The infraction has been billed to the vendor. It will be
deducted from the next available invoice. Infractions in this state
can no longer be appealed systematically.
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•
•
Tips & Tricks
Review DPS weekly to see review any newly generated infractions
Always attach supporting documents.
–
If file is to large, supporting documents should be emailed to vendor
compliance @toysrus.com. Additionally, in the appeal comments
“Supported documents emailed to VC” should be notated.
•
Appeal only once all supporting documents have been gathered. (i.e.
comments should never state “supporting docs. Pending/ sent shortly
etc.”)
•
Do not use special characters in Appeal Comments (i.e &!@#$%*)
•
Do not wait until last possible day to appeal
•
Review the Domestic Vendor Guide monthly for changes.
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