WHITE PAPER
Top 5 Reason Managers
Outsource TEM
We talk a lot about what telecom expense management is, but not so much about why
companies choose to do it. Beyond that, why do some firms choose to outsource TEM, rather
than do it in house?
What we’ve found when talking with clients or other TEM vendors, is that there seems to be a
pretty universal set of reasons. Whether firms outsource one or two tasks, or their entire
telecom lifecycle management process, this is why….
You could save significant staff costs.
Not just on the recruitment and hiring front. Skilled people with strong application-based
credentials don’t come cheap and have long-term costs. Why spend time and money training
somebody to support a core business application, only to see them get poached by another
employer, taking their expensively-acquired skills with them? Or send them to costly training to
keep their skills current? And with the risks involved, are you confident they are up to speed on
the latest technology, devices, regulations and privacy issues?
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An outsourced TEM auditing team frees your resources.
Maintaining a trained, dedicated staff to manage voice, wireless and data is expensive.
Depending on the size of your business, you might need several people to manage inventory,
process and audit invoices, manage MACDs, procure new devices and services, negotiate
contracts and chase vendor credits. Why not liberate your in-house staff from these tasks so
they can focus on projects that add value to the business rather than spending their precious
time firefighting? Pay them to do what they do well, and rely on a trusted TEM partner to
manage your telecom, often at a greatly reduced cost.
You can save money all around – with the right outsourcing
strategy
A good TEM partner will work with you to identify the pressure points that make sense for you
to outsource. This is why Valicom offers flexible delivery options. Full outsourcing may not be
right for your business, so work with your TEM partner to determine what you can do in-house,
if anything, and what makes sense to outsource. For some firms it will be a few tasks, others
will choose to outsource the entire telecom lifecycle management process. The point is to make
it as customized as possible, avoiding the “one size fits all” problem.
Your business will be more flexible in its use and consumption
of telecom services
Having a team of dedicated telecom professionals managing your environment ensures that
you get the best advice, the finest solutions, and the most attractive pricing. By being proactive
in selecting services, and fierce in negotiating contracts, a pro TEM team can ensure not only
lower costs, but more flexible terms and conditions when dealing with vendors. They can also
implement tactics like data and minute pooling, among other wireless and network
optimization strategies, to better match fixed and mobile services directly to usage. That
means savings, as you only pay for what you really need.
Peace of mind
Why let worries about issues such as inventory management or cost overruns keep you awake
at night when they can be managed by a third party who has all the necessary expertise and
technology to meet your needs? By choosing the right partner to provide telecom expense
management services, you are prioritizing those needs rather than allowing them to become
distractions for your in-house team. Rest assured that professionals are managing your
environment, and leave the driving to us.
VALICOM | Telecom on Your Terms
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800-467-7226
Discover how TEM Services + Clearview TEM software saves you money.
Request a free demo and discussion today…
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Online at http://www.valicomcorp.com/tool/trial.aspx
Email [email protected] or Call 800.467.7226 x619
ABOUT VALICOM: Valicom is a Madison, WI based telecom expense management firm founded in 1991 as a
certified, 100% woman-owned business (WBE). Valicom offers Clearview, a web-based telecom expense
management software and a full a la carte suite of telecom cost control services including telecom audits, telecom
invoice processing and payment, wireless optimization, RFP services and telecom contract negotiation.
VALICOM | Telecom on Your Terms
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800-467-7226