PMINJ Chapter
May 5th Symposium 2014
Build Change Intelligence®
To Lead Successful Change
Barbara A. Trautlein, Ph.D.
Change Catalysts
847-549-6950
[email protected]
www.ChangeCatalysts.com
Build Change Intelligence®
To Lead Successful Change
Created by
Barbara A. Trautlein, Ph.D.
05/05/2014
JUMP!
• How is jumping out of a plane similar to
jumping into a change?
• What aspects are frightening?
• What aspects are exhilarating?
• What are the implications for Change Leaders?
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www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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Sound Familiar?
Which changes are you experiencing?
1.
2.
3.
4.
A merger, acquisition, or reorganization?
Changes to work processes, practices, or policies?
A new technology implementation?
Entering new markets or new product/service
launches?
5. Significant personnel changes such as executive
transition or shifting workplace demographics?
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www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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When Change Doesn’t Stick – Scary Stats
70% of changes fail!
83% of strategic plans fail to get implemented!
Results: Lost Investment, Customer Dissatisfaction,
Employee Cynicism, Eroded Trust
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www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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YOUR Success Factors!
What are the reasons for
your success as a change leader?
•Technical abilities and IQ are the baseline
•Behaviors and EQ/CQ add the significant value
“The hard stuff is easy,
the soft stuff is hard!”
05/05/2014
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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What’s CQ (Change Intelligence)?
CQ (or Change Intelligence) is the
awareness of one’s own
Change Leader Style,
and the ability to adapt one’s style
to be optimally effective in leading change
across a variety of people and situations
05/05/2014
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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The Heart, Head, and Hands of CQ
Your Heartset, Mindset,
and Skillset as a Change Leader
HEART
“PeopleOriented”
05/05/2014
HEAD
“PurposeOriented”
HANDS
“ProcessOriented”
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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Develop Your Change Intelligence
1. What are the strengths of your style as a
Change Leader?
2. How does your style sometimes overdo your
strengths making you less effective as a
Change Leader?
3. What are the blind spots of your style? What
can you miss or neglect as a Change Leader?
05/05/2014
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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The CQ Model – Change Leader Styles
High HEART
High
HEAD
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High
HANDS
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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Research Results:
Prevalence of the Change Leader Styles
15%
High HEART
20%
Coach
Facilitator
7%
22%
Executer
Driver
Visionary
Champion
11%
17%
05/05/2014
8%
Adapter
High
HEAD
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
High
HANDS
11
Executives
12%
18%
Results by Level
4%
3%
Managers
7%
18%
21%
28%
28%
4%
Supervisors
14%
7%
22%
9% 0%
High HEART
14%
18%
46%
0%
High
HEAD
18%
High
HANDS
9%
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www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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Results by Gender
Women
Men
15%
12%
16%
2%
28%
10%
High
HEART
20%
24%
12%
10%
26%
7%
6%
12%
High
HEAD
05/05/2014
High
HANDS
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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CQ for YOU…..
Step 1:
Aware
Step 2:
Apply
Become a more powerful
Change Leader by flexing
your CQ muscles to be
more effective across a
variety of people and
situations
05/05/2014
Step 3:
Act
D
C
S
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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Case Study 1: A Major Retailer’s Senior
Technology Leader Program
Change Challenge:
• Seed talent and best practice strategies
Real Results:
• Building a common language
• Fostering self-disclosure and peer coaching
• Integrated into future learning plans
05/05/2014
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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Case Study 2: No More Flavor of the Month at
an Ice Cream Manufacturer!
Change Challenge:
• Plans to double the business by 2020
• A Steering Committee and Project Team formed
Real Results:
• Why change had historically been difficult
• Cause of disconnects between the SC and PT
• Winning change management approaches
05/05/2014
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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Case Study 3: The Prescription for A Successful
Merger in a Healthcare System
Change Challenge:
• Forced acquisition
• Repairing rifts in the senior team
Real Results:
• Turned around a $4M loss to a $4M profit
• Tangible differences in the change leader styles
• Cascaded the CQ process
05/05/2014
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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CQ - What Leaders Can Do
to Engage for Change
HEART
Start with the
Heart
05/05/2014
HEAD
Engage the
Brain
HANDS
Motivate the
Movement
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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ADAPT to Build Your Change Intelligence!
ACKNOWLEDGE
DEPLOY
AVOID
PLAN
TEAM
“It’s Amazing How When We Change,
Others Change Too…..”
05/05/2014
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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Awareness to Application to Action
Questions?
Comments?
Requests?
05/05/2014
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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THANK YOU!
Download two free chapters
at
www.ChangeCatalysts.com
Barbara Trautlein
847-549-6950
btrautlein@ChangeCatalysts.
com
05/05/2014
www.changecatalysts.com – copyright Barbara A. Trautlein, Ph.D. 2013
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