Porsche Car Connect FAQs
Content
1.
Frequently asked questions about starting up Porsche Car Connect
2
2.
Frequently asked questions about Porsche Car Connect license agreements
3
3.
Frequently asked questions about using the Porsche Car Connect app
3
4.
Frequently asked questions about smartphone access control
4
5.
Frequently asked questions about troubleshooting
5
6.
Frequently asked questions about buying and selling pre-owned cars with Porsche Car Connect
6
7.
Frequently asked questions about the Porsche Car Connect terms of use
7
8.
Frequently asked questions about further support for Porsche Car Connect
8
9.
Frequently asked questions about the PVTS (Porsche Vehicle Tracking System) safety package
8
1.Frequently asked questions about
starting up Porsche Car Connect
2) O
nce you have successfully
registered on the customer web portal
at www.porsche.com/connect, you will
1.1.I am interested in a new Porsche
vehicle with Porsche Car Connect.
How can I order this option?
1.4.I would like to install the Porsche Car
Connect app on my smartphone. Where
do I find the app and how do I install it?
receive confirmation by e-mail and text
message. Click on the link in the e-mail
You can download the Porsche Car Connect
to confirm the e-mail address and cell
app onto your smartphone at the App
phone number. When you log into the
StoreSM* or at the Google PlayTM Store**.
Please tell your authorized Porsche dealer
customer web portal for the first time,
There, please follow the store's download-
that you are interested in Porsche Car
you will also need the confirmation code
ing and installation instructions. The
Connect (PCC).
that was sent to you in the text message.
Porsche Car Connect app is free of charge.
*App Store is a trademark of Apple Inc.
Your authorized Porsche dealer will be
3) On the customer web portal, you will also
pleased to advise you on which Porsche
be able to download a document with an
models Porsche Car Connect is currently
installation code for your new vehicle.
available. Using the Porsche Car Configura-
You must give this installation code to
tor at www.porsche.com, you can already
your authorized Porsche dealer, e.g.
include the Porsche Car Connect option in
together with your insurance documents,
the configuration of your desired Porsche.
before your vehicle is delivered.
**Google Play Store is a trademark of
Google Inc.
1.5.I don't want to activate Porsche Car
Connect myself. Can my Porsche Center
perform the activation, installation and
registration for me?
4) A
fter you have handed the installation
1.2.I am interested in Porsche Car Connect.
Which "packages" and additional
Porsche Car Connect options can I
order?
code to your authorized Porsche dealer,
Your authorized Porsche dealer will be
he will activate the product before
pleased to activate Porsche Car Connect
delivering your vehicle. This product
(PCC) for your new vehicle, and to help you
activation can only be carried out by a
install the Porsche Car Connect app on
authorized Porsche dealer.
your smartphone.
You can order the following services:
e-mobility, PVTS (Porsche Vehicle Tracking
5) Y
ou should install the Porsche Car
If you do wish to perform activation your-
System) and Remote services. These ser-
Connect app on your smartphone before
self, please follow the steps described
vices can be combined as you wish.
or on the day that your car is delivered,
above for activating the app (see item 1.3).
e-mobility services are only available for
at the latest. After your vehicle has
E-Hybrid vehicles. Porsche Car Connect
been successfully connected to your
Services feature an inclusive period, after
smartphone by your authorized Porsche
which annual costs are incurred.
dealer, you will automatically be sent an
activation code by text. You need this
activation code to activate the app. After
1.3.I have just ordered a new Porsche with
the Porsche Car Connect option. How do
I now activate Porsche Car Connect for
my vehicle?
Some of the steps below are necessary
you have installed and activated the
Porsche Car Connect app on your smartphone, you can use Porsche Car Connect
for your vehicle.
6) You can then manage other smartphones
before your vehicle is delivered, so that
and vehicles via the customer web
Porsche Car Connect (PCC) can be activat-
portal. Here, the activation process is
ed for your Porsche:
the same as described above.
1) Please register on the Porsche Car
Connect customer web portal at
www.porsche.com/connect. Here, your
user details are recorded and during the
log in process you will conclude a license
agreement with the service provider
Vodafone Automotive.
2.Frequently asked questions
about Porsche Car Connect license
agreements
Please make sure in all cases to terminate
your agreement online via the Porsche Car
Connect customer web portal if you sell
your vehicle.
2.1.I have sold my Porsche with Porsche
Car Connect. How can I terminate my
agreement for the use of Porsche Car
Connect?
You can manage all your user information
on the Porsche Car Connect customer web
2.4.I really like Porsche Car Connect and
would like to extend my license agreement
for Porsche Car Connect beyond the free
agreement term. How do I extend the
agreement?
3.1Is there a "demo version" of the app,
and what features does this have?
Yes, you can download the Porsche Car
Connect app from the App StoreSM* or at
the Google PlayTM Store** and test it in
demo mode, even without a Porsche vehicle.
*App Store is a trademark of Apple Inc.
**Google Play Store is a trademark of
portal at www.porsche.com/connect. You
can even terminate your agreement with
You can manage all user information and
service provider Vodafone Automotive
license agreements on the Porsche
online on the portal, e.g. when you sell your
Car Connect customer web portal at
vehicle.
www.porsche.com/connect. You can also
extend your agreement there.
2.2.I sold my vehicle before my license agreement expired. Will the license fees I have
already paid for the remaining term of
the agreement be reimbursed if I terminate it before it expires?
3.Frequently asked questions about
using the Porsche Car Connect app
Google Inc.
3.2
I have bought a new smartphone and
would like to use Porsche Car Connect
on this as well. What do I have to do?
You will be notified that your license is about
to expire by Porsche Car Connect service
For every new smartphone that you wish to
provider Vodafone Automotive four weeks
use with Porsche Car Connect, you first
before the test phase expires.
have to install the app on your smartphone.
After you have registered your new smart-
Payments made for the remaining term of
agreements that are terminated before they
expire cannot be reimbursed.
2.5.I would like to extend my Porsche Car
Connect license agreement beyond the
free agreement term. Do I need a credit
card to conclude an agreement?
www.porsche.com/connect and generated
an activation code, enter this code in the
app to enable the new smartphone for use
with Porsche Car Connect.
Free Porsche Car Connect services included in the vehicle price remain with the vehi-
If you are extending your service agree-
cle and are automatically transferred to the
ment, or purchasing a pre-owned vehicle,
new owner when he or she registers.
the payment options depend on your country. You will not necessarily need a credit
Please contact service provider Vodafone
phone on the customer web portal at
card.
3.3.When I start the app I am asked to enter
a password. What is this password and
how can I change it?
Automotive in your country for further information about the possibility of refunds in
The Porsche Car Connect app is pass-
your country.
word-protected to prevent third parties from
having access to your vehicle, and must be
entered each time you start the app.
2.3.I have sold my Porsche with Porsche Car
Connect and the agreement for Porsche
Car Connect services has not yet expired.
Can the remaining term of the agreement
be transferred to a new buyer?
You are asked to create this password once
only when you install the app on your smartphone. You can also change or deactivate
the app password at any time in the
"Settings" menu of the app.
It is not possible to transfer ongoing license
agreements to third parties.
The remaining Porsche Car Connect Services
contained in the inclusive period are
excepted. These remain with the vehicle
and are automatically transferred to the
new owner pro rata when he or she registers.
3.4.My smartphone told me to update the
app. Do I have to keep updating the app?
4.Frequently asked questions about
smartphone access control
For further information on your vehicle's
multi-function display, please refer to the
Owner's Manual for your vehicle, or the
You will regularly receive automatic notifications to update the app. We recommend
carrying out these updates regularly to
ensure that your Porsche Car Connect app
4.1.I have connected several smartphones
to my Porsche. How can I temporarily
prevent individual smartphones from
accessing my vehicle?
always functions perfectly.
You can manage access to your vehicle
from different smartphones via the
3.5.I have several Porsche vehicles that
are equipped with Porsche Car Connect.
Can I manage and control different
vehicles using the app?
Porsche Car Connect customer web portal
at www.porsche.com/connect. Here, you
can stop individual smartphones from
operating instructions of the Porsche Car
Connect app.
4.3.I would like to allow another driver to use
Porsche Car Connect services with my
vehicle. But I would like to disable features such as vehicle localization for this
smartphone. How can I carry out this
setting?
accessing your vehicle.
You can assign different access rights to
You can manage several Porsche vehicles
By activating "Privacy Mode" in the
enabled smartphones for use of the app's
and use services for several vehicles with
multi-function display in the instrument
features and so prevent the use of certain
the Porsche Car Connect app.
panel of your vehicle, you can also block all
features on the customer web portal at
smartphones from accessing your vehicle.
www.porsche.com/connect. So-called
"Expert Mode" and "Basic Mode" are avail-
For further information on activating
able.
"Privacy Mode", please refer to the Owner's
Manual for your vehicle, or the operating
In "Expert Mode", all the features you have
instructions of the Porsche Car Connect
ordered can be used to their full extent,
app.
whereas in "Basic Mode" fewer features are
available.
4.2.I would like to prevent all smartphones
from accessing my vehicle – particularly
the vehicle localization function. How can
I disable access?
"Basic Mode" includes the following features:
Read access to all vehicle data, but no display of the vehicle's position on a map display. The following features are also available:
In the multi-function display in the instrument panel of your vehicle, you can enable
and disable "Privacy Mode" (via the "Vehicle"
main menu > "Settings" > "Car Connect").
– PVTS Special Modes (only if you have
ordered the Porsche Vehicle Tracking
System safety package)
– Theft reporting, breakdown call
– Air conditioning and charging functions
This feature is used for preventing or permitting smartphone access to the vehicle
– Full access to notifications, incl. possible
geo or speed fence notifications
from the vehicle. When "Privacy Mode" is
activated, no connection can be established
In addition to the "Basic Mode" features,
between the smartphone and the vehicle.
"Expert Mode" allows the following features:
– Folding in exterior mirrors
Safety functions for anti-theft protection or
– Activating the horn and direction indicators
crash notification remain active for your
– Setting geo and speed fences
protection.
– Information on the vehicle position on a
map
5.Frequently asked questions about
troubleshooting
5.4.I cannot start the app, what should I do?
If the app start-up function is not working,
5.1.I have entered my password incorrectly
too many times and so can no longer
start the app. My activation code has
therefore been reset. How can I get a
new activation code for my smartphone?
please reset your activation code and go
through the smartphone activation process
5.6.The app displays out-of-date data for my
vehicle, e.g. about the fuel tank level, or
takes a very long time to update itself.
What might be the reason for this, and
how can I speed up the update process?
again. For this purpose, you must generate
a new activation code on the customer web
The app updates itself automatically every
portal, and enter it in the app.
2 minutes. If you would like more frequent
updating, you can click on Update or the
After the password has been entered incorrectly ten times, the app on your smartphone is disabled. A new activation code
needs to be generated via the Porsche
Refresh button on any page of the app.
5.5.I have activated a function in the app,
but it isn't being executed in the vehicle.
What is the problem?
Car Connect customer web portal at
Porsche Car Connect is a mobile app, which
allows you to activate your vehicle's functions via your smartphone's cell phone con-
www.porsche.com/connect. You must then
Make sure you have perfect cell phone
nection. In certain circumstances, your cur-
enter this activation code in the app to con-
reception and data connection (at least 2G)
rent cell phone connection may be limited,
nect your smartphone to your vehicle once
for both your smartphone and your vehicle,
so that the response times are longer.
again. You can generate a new activation
in order to use the app.
A control unit with SIM card is installed in
code for your smartphone on the customer
web portal at any time.
5.2.I already use Porsche Car Connect.
Unfortunately, I have forgotten my
password for the customer web portal.
What should I do?
your vehicle and this also establishes a cell
To identify possible connection problems,
phone connection. Here, too, reception may
please use the app's "Diagnosis" function to
be limited in certain situations (e.g. if the
check the connection status of your vehicle
vehicle is parked in a parking garage).
and/or your smartphone.
To test the reception quality or determine
If your app does not work even though you
the cause of interference to reception, you
have a perfect data connection, please
can use the "Diagnosis" function in the
generate a Telephone Analysis Protocol
"Settings" menu. In addition, you can use
If you forget or lose your password for the
(TAP report) in you app, to enable your
this function to create a so-called
Porsche Car Connect customer web portal
authorized Porsche dealer's specialist to
Telephone Analysis Protocol (TAP report)
at www.porsche.com/connect, you can
diagnose the fault more easily.
for more in-depth fault analysis by your
have it sent to your smartphone by text
authorized Porsche dealer.
from the customer web portal. To do this,
To do this, select the "Diagnosis" function in
click on the "Forgot password" link on the
the "Settings" menu of your app, then
homepage of the customer web portal.
"Upload Info". The TAP report contains
Here, you will be asked to enter your user
important information for your authorized
name and your old password will then be
Porsche dealer for the diagnosis of possi-
texted to you.
ble faults. The last two TAP reports in each
5.7.My vehicle cannot be found using the
"Find My Car" feature, or only an
approximate vehicle position is shown.
Why might the cause be?
case are saved on your smartphone.
Make sure that you have perfect cell phone
5.3.I have registered on the Porsche Car
Connect customer web portal and
entered the wrong number plate for my
vehicle by mistake. How can I correct
this mistake?
If you visit your authorized Porsche dealer
and GPS reception, in order to use Porsche
due to problems, please generate a TAP
Car Connect. It is possible that your vehicle
report when the problem occurs and notify
is parked in a location (e.g. parking garage,
your dealer of this to facilitate the trouble-
area with insufficient or disabled cell phone
shooting process.
or GPS reception), where cell phone or GPS
reception is insufficient.
You can manage all your basic data and
Note: Please only create Telephone Analy-
user information, such as number plate,
sis Protocols (TAP reports) if problems have
phone number, etc. via the Porsche
actually occurred.
Car Connect customer web portal at
www.porsche.com/connect. Here, you can
also change your number plate at any time.
5.8.I would like to be notified when my
vehicle leaves an area using the geo
fence feature, but I don't receive any
notifications of this kind. How can I
remedy this problem?
5.11.I have activated the departure timer with
precool/heat for my Porsche E-Hybrid
vehicle. Why is the charge status below
100 % at the time of departure?
If the departure timer was set for 7 a.m.,
6.Frequently asked questions about
buying and selling pre-owned
cars with PCC
6.1.I have purchased a pre-owned Porsche
car. Is there anything particular I need
to do?
In isolated cases, due to limited cell phone
for example, your vehicle's high-voltage
reception of the vehicle or your smart-
battery will start charging at 5 a.m. The
phone, you may not receive any information
charging process is complete after 1:30 h.
If you purchase a pre-owned vehicle with
when the vehicle is driven out of or into the
Over approximately the last 30 min., your
Porsche Car Connect, the former owner
area in question.
vehicle is precooled/heated ready for use.
should terminate the existing license
Please also note that you first need to
If there is an inadequate supply of electrici-
www.porsche.com/connect before the sale.
activate "push notifications" on your
ty from the supplier, the power required
As the buyer, please remind the seller of
smartphone.
for the precool/heat may be higher than
this, as otherwise the Porsche Car Connect
the available charge current. The battery
services cannot be activated for you.
agreement via the customer web portal at
may therefore be discharged during the
5.9. I do not receive any "push notifications"
in relation to PCC's geo fence or speed
fence functions. What should I do?
precool/heat process, resulting in a
You can check yourself in the vehicle wheth-
charge status of less than 100 %.
er Porsche Car Connect services are active
for your pre-owned car, and whether the
previous owner has already terminated the
Please check the settings in your Porsche
Car Connect app and the general settings
5.12.What should I do if my smartphone is
lost or stolen?
of your smartphone and enable the receipt
service agreement. This is shown on the
multi-function display in the instrument panel
of your vehicle. You will find these settings
of push notifications for the app in both
Please log into the Porsche Car
in the main menu in "Vehicle" > "Settings" >
cases.
Connect customer web portal at
"Car Connect". If no services are active,
www.porsche.com/connect and
"Privacy Mode" will be grayed out in the
deactivate the smartphone, to
instrument cluster.
5.10.The app tells me that the maximum
number of "vehicle wake-up modes"
has been reached. What does this mean
and how can I access my vehicle again?
prevent unauthorized persons from
using the app.
If services are still active for your preowned car, please ask the previous owner
to terminate his or her license agreement
online via the customer web portal.
This is a protective mechanism to protect
the battery of your vehicle from discharg-
For all pre-owned Porsche vehicles with
ing. To access the vehicle once more,
Porsche Car Connect, in order to reactivate
restart it to recharge the battery. After
services the new customer must always
this, you will be able to access your vehi-
register on the customer web portal and
cle as usual via the smartphone app.
conclude a new license agreement with
Vodafone Automotive, the Porsche Car
Connect service provider.
Only authorized Porsche dealers can activate Porsche Car Connect for all Porsche
vehicles, whether new or pre-owned. Please
see above for a description of this process.
If the previous owner of your vehicle is
unknown or cannot be found in order for
7.Frequently asked questions about
Porsche Car Connect terms of use
existing services to be terminated, you
can ask your authorized Porsche dealer to
request a change of license holder from
Vodafone Automotive, the Porsche Car
7.1.What are the terms of use for Porsche
Car Connect?
Connect service provider.
7.3.I travel a lot and would also like to make
use of Porsche Car Connect services in
other countries. In which countries is the
Porsche Car Connect service available?
You can order and use Porsche Car
Connect in the following regions: Europe,
Your chosen vehicle must be factory-fitted
North America, South Africa.
with Porsche Car Connect. Please ask your
authorized Porsche dealer which vehicles/
In the following countries: Germany,
series Porsche Car Connect can be ordered
Spain, Portugal, France, Andorra, Monaco,
for.
Great Britain, Ireland, Italy, Switzerland,
Principality of Liechtenstein, Austria,
You can also check whether Porsche Car
Luxembourg, Belgium, Netherlands,
Connect is available for your desired vehi-
Sweden, Norway, Finland, Latvia, Estonia,
cle using the Porsche Car Configurator at
Lithuania, Poland, Czech Republic, Slovakia,
www.porsche.com.
Hungary, Slovenia, Croatia, Romania,
Greece, Malta, Cyprus, Turkey, Russia,
In addition, you should use a smartphone
Ukraine, Serbia, Bulgaria, Denmark, USA
recommended by Porsche, with a suitable
and South Africa.
operating system and a flat rate data tariff.
The app works best with a fast Internet connection, otherwise there may be delays or
extended response times in communication
7.4.How much storage space does the app
take up on my smartphone?
between the smartphone and the vehicle.
Connection via EDGE is adequate.
The Porsche Car Connect app requires
approx. 10 MB of storage space on your
You can find our recommendations for suit-
smartphone.
able smartphones in the smartphone compatibility list at www.porsche.com/connect
7.2.Will I incur additional connection
charges for my smartphone?
7.5.What smartphone operating system
do I need in order to use Porsche Car
Connect?
For Apple ® iPhones, iOS6* is the minimum
Please find out the cost of using data tariffs
requirement for a smartphone operating
from your cell phone provider. You may be
system. This includes devices such as the
subject to roaming fees if you use your cell
iPhone 4, iPhone 4S and iPhone 5.
phone abroad.
In the case of AndroidTM** smartphones,
the minimum requirements is the
There are no charges for your vehicle's cell
AndroidTM 4.0.3. operating system.
phone connection.
*iOS is a trademark of Cisco Systems Inc.
**Android is a trademark of Google Inc.
Please refer to our recommendations
in the smartphone compatibility list at
www.porsche.com/connect
7.6.Must GPS be active on my smartphone if
I want to use the app?
8.
Frequently asked questions on
further support for Porsche Car
Connect
9.Frequently asked questions about
the PVTS (Porsche Vehicle
Tracking System) safety package
8.1.Where can I find a Help feature or
description of the app?
9.1.I called the Security Operating Center
(SOC) via the app by mistake. Will I have
to pay for this?
When the app is started, it searches for the
license to start GPS.
If you have not activated GPS, you will only
be able to use the Porsche Car Connect
You can find general information on using
app to a limited extent, e.g. the "Find My
the Porsche Car Connect app in the Porsche
The Security Operating Center (SOC) should
Car" feature cannot display the route to
Car Connect operating instructions, which
only be contacted in actual cases of emer-
your vehicle.
are available to download in PDF format
gency. However, if you have inadvertently
from www.porsche.com/connect
contacted them on an isolated occasion,
If the GPS function is deactivated, you will
please let the staff know.
be asked to activate it if you open the "Find
My Car" feature.
7.7.Is the app also compatible with Blackberry
smartphones?
8.2.I already have an ongoing license
agreement. Who will help me with
questions about my agreement?
Your authorized Porsche dealer will always
be pleased to help you with all questions
Blackberry smartphones are currently not
about Porsche Car Connect.
Note: You may incur additional costs if you
send several false alarms in a year.
9.2.Is there anything particular I have to do
when taking my vehicle to the workshop
for servicing or repairs?
supported.
7.8.I would like to use the app with my iPad.
Does the app work with my iPad?
If you have any questions about the
For vehicles with the PVTS safety package,
Porsche Car Connect agreement, please
it is essential that you set it to so-called
contact third-party supplier Vodafone
"Service Mode" when taking it for service or
Automotive. For their contact details, please
repair, to prevent possible false alarms to
refer to your agreement documentation.
the Security Operation Center (SOC)
Yes, you can also use the app with an iPad,
(e.g. if the vehicle is moved or the battery
but it does not support the full resolution of
is disconnected).
the iPad, so your app will not have an optimum display.
In addition, your authorized Porsche dealer
should activate "Privacy Mode" feature in
the multi-function display in your vehicle's
7.9.Are there retrofit versions of Porsche Car
Connect for my Porsche?
instrument panel (via "Vehicle" main menu >
"Settings" > "Car Connect"), to prevent
inadvertent smartphone operation during
Unfortunately, there is no retrofit version of
the visit to the workshop.
Porsche Car Connect.
If your vehicle is found to have a fault in
Porsche Car Connect, it may be necessary
for your authorized Porsche dealer to have
access to your smartphone for the duration
of repair work.
9.3.Can I order the PVTS safety package for
vehicles in different countries with my
account (e.g.: vehicle 1 has PVTS service
from the UK, vehicle 2 from Germany)?
No, it is not possible to manage or order
PVTS services in different countries with
one Porsche Car Connect account.
The country of origin of the Porsche Car
Connect account is determined the first
time the account is set up and applies to
all vehicles activated for this account.