CONFERENCE ON LEVARAGING ICTS IN THE
TRANSFORMATION OF THE POSTAL & COURIER SECTOR IN
EAST AFRICA
THE ROLE OF REGULATION
IN THE DEVELOPMENT AND TRANSFORMATION OF THE POSTAL AND COURIER SECTOR
IN EAST AFRICA
TANZANIA EXPERIENCE
PRESENTER; MRS REHEMA MAKUBURI
DIRECTOR POSTAL AFFIARS
TANZANIA COMMUNICATIONS REGULATORY AUTHORITY
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Reform of Communications Sector in Tanzania
TCRA Legal& Regulatory framework
Postal Policy & Objectives
Key Players of the Postal Sector
Regulatory Functions of the Postal sector
Licensed of Operators
Market Trend of Postal Service in Tanzania
Development of priority Activities.
Challenges
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
The Tanzania Communications Regulatory
Authority (TCRA)according to the Electronic and
Postal Communications Act 2010 has been
empowered to License and Regulate the Postal
and electronic communications sectors in the
United Republic
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The Postal Market Regulation in Tanzania has
been specifically design to understand the
dynamics of the postal sector and other factors
that need to be taken into consideration when
regulating the sector.
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HISTORICAL BACK GROUND
 1993 the Govt took initiative of Unbundling of
Telecommunications and postal company focusing on
core businesses to facilitate growth through regulatory
framework.
 1994 Establishment of Regulatory body and separations
of Postal, Telecommunications sectors formed the
following
 Tanzania Communications Commission
 Tanzania Posts Corporation
 Tanzania Telecommunications Company
 2003 Establishment of Tanzania Communications
Regulatory Authority (Merging of communications and
Broadcasting sectors)
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TCRA mandates emanates from
 Tanzania Communications Regulatory Authority Act
No.12 of 2003
 Electronic and Postal Communications Act (EPOCA 2010)
Regulations
 The Tanzania Postal Regulations 2011
 Tanzania Communications (Consumer Protection)
Regulations 2011
 The Tanzania Communications (Tariff) Regulations 2011
 The Tanzania Communications (Quality of Service)
Regulations 2011
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National Postal Policy Objectives (2003)
Developing and Transforming the Postal Sector
to serve the national market and beyond ie;
within East Africa and other international
markets.
 Involve private sector participation; the Courier
services in the provision of postal services;
stimulate competition and growth of the market
for provision of quality postal services.
 Use of ICTs to modernize the postal sector
services to satisfy diversified customer demands
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The Government- Define Reforms, formulate
strategic policy guidelines for development of Postal
sector.
The Regulator-TCRA implement Policy objectives
(Establish & enforce rules for competitive market)
monitor development of the Postal sector.
The Operator – Develop infrastructure, Apply ICTs
provide efficient and affordable Postal services.
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Promote competition among postal service providers
Establish standards and Monitor compliance and codes of
conduct in respect of postal services.
 Monitor performance and enforcing license conditions of
Postal service licensees in the country
 Administer implementation of National Postal Policy.
 Identify and encourage the use of appropriate
technologies, and methods of widening the access to
postal services in rural and disadvantaged areas;
 advise on appropriate rates and charges of basic postal
service;
 Guaranteeing maintenance of the universal service
obligation and ensuring its funding for the provision of
universal Postal service
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1. Public Postal Operator;
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Tanzania Posts Corp.
Licensed for 25 years
Mandated for the provision of
universal Postal Services; 399
Post offices (www.posta.co.tz)
Basic tariff regulated, less than
500gm letter mail, 30kg
parcels. mandated to Issue
postage stamps.
PPO is Licensed for provision
of Financial services in
colaboration with Cental bank
(BOT)
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2. Courier Operators;
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Intercity Courier Services
Intercity Transport
Courier Services
Intracity Courier Services
Domestic Courier Services
East Africa Courier
Services-3
International Courier
Services-4
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General License Conditions:
Definition, Scope, Duration and
Renewal of License, Ownership &
Corporate obligation, License
Fees, Compliance with the Law
and Regulatory requirements,
Human Resource Development,
compensation to customers.
Specific Conditions on Postal Issues:
Universal postal services,
Confidentiality and integrity of Postal
Items,
Consumer Protection Undelivered
Postal Articles;
Security & safety.
Quality of Service.
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Enforcement exercise conducted
periodically to operators insuring
license conditions are observed.
 Quality of service monitored against
standards set e.g. (J+5=85%) plus
Universal postal service provision
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2
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Universal
services
Electronic services
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Courier services
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MAILS AND PARCELS MARKET
SHARE OF COURIER SERVICE
PROVIDERS (CPS)
MAILS AND PARCEL MARKET
SHARES FOR PPO AND CPS
MAILS
MARKET SHARE OF
PPO & CPS OF
REVENUE IN TZSHS
PARCELS
MAILS
PARCELS
CPS INVOLVED
IN HIGH VALUE
ITEMS
TCRA POSTAL MARKET STUDY
EBL CONSULTANT 2011
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Fig1. Domestic Posted Items 2000‐2011
www.tcra.go.tz
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www.tcra.go.tz
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Stiff competition among EA Courier service
providers in the regional
Scandinavia and Akamba, - collapsed over
the past decade.
Scandinavia buses at the Kampala
Terminal in 2004 before the company
collapsed. Source: Photo The East African
Newspapers
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Adequate standards and regulations to
enhance quality of service (QoS); improved
access and performance (EPOCA &UPU
standards )
Quality of mail service Delivery Performance tests
periodically for PPO national and international
mail fixed(PPO) and Mobile Automatic Mail
Quality Measurement system(Regulator)
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Reports are analyzed against the
delivery standards.
 Regulatory measures taken to the
Operator, In case of variations
with the delivery standards
 The Authority receives reports
from International Postal
cooperation (IPC) on weekly basis.
(Currently there are technical
challenges between IPC &
Lyngsoe; alternative measures are
being sought)
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Encourage the development and ICT
products, and Financial services
Developing the National addressing and
postcode system .The Regulator put in
place the infrustructure
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the Internet and the digital
technology are fundamentally
changing the worlds of
communications, transportation,
and commerce
 New technologies have been
“disruptive innovations” for
traditional postal services
resulting in an overall decline in
the volumes of mail.
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The Licensing framework by the
Regulator encouraged PPO to
offer a variety of solutions
through ICT. Application Service
License issued by Regulator
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Guarantee the concept of Universal Service Obligation.
 USO Act in place since 2005. Funding mechanism in
operational. ( Contributors; Regulatory Authority &
communications operators) PPO & Courier operators are
yet to contribute to the fund.
 PPO mandate on the provision of UPS & its Financial
strength.
 Timely Regulatory intervention -Entry of new players
national & international require timely intervention to
protect the interests of operators and consumers.
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Adoption of New technologies & Infrastructure
improvement;
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Counter Services Automation and other electronic
services , IPS, IFS currently avilable in the urban and
disrict areas - The need to extend new infrastructure in
the rural and remote areas to allow connectivity to rural
post offices.(Fibre Optic cables and electricity )
New Customer Expectations,
 Demand for value for money
 Changing customer needs/requirements
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Thank you for your attention !
[email protected]
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