Best Value Performance Plan
2005 - 2006
18 March 2005
Introduction
The Police Authority is required to implement the Government’s best value legislation. This plan
includes details of the best value review programme, past best value reviews and national
indicators set to assess performance standards. The completed reviews can be viewed in full
on the Police Authority website.
Best value reviews examine the economy, efficiency and effectiveness of policing services and
make recommendations to improve the quality of service. The reviews are carried out by
comparing a policing service with services in high performing organisations, challenging
methods of service delivery, consulting with service users and using competition in the marketplace to secure value for money, where appropriate.
Audit of the Best Value Performance Plan
The Local Government Act 1999 places a duty upon external auditors to audit the Authority's
plan on an annual basis. As the Authority's external auditors, KPMG check that statutory
requirements have been complied with, as well as examining the performance management
systems and procedures that support the plan. A copy of the auditors’ opinion and
recommendations concerning the 2004/05 Best Value Performance Plan can be found at
Appendix 1.
Approach to Best Value
The best value review process is conducted in a partnership between the force and the Police
Authority and is delivered through a corporate Best Value team. The programme is determined
by the Planning and Co-ordination Committee and both this and best value process are
monitored by the Best Value Advisory Group. The Police Authority manages best value through
its sub-committee structure. The diagram below shows the review management process.
Review Management Process
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Realisation and Outcome Evaluation
A review is complete when the Police Authority is satisfied that all action plans presented to
them are considered implemented. The monitoring of action plans on behalf of the Police
Authority is the responsibility of Internal Audit and the various committees with the relevant
oversight.
The Best Value Team will conduct post implementation reviews on all current reviews once the
action planning stages have been concluded. These post implementation reviews concentrate
on performance issues to monitor any change in the effectiveness of the service. Post
implementation reviews are based on a ‘light touch’ assessment of the completed action plan,
with more detailed examination being undertaken subject to risk assessment.
On completion, individual reviews may be subject to inspection by HMIC. During 2004-05 HMIC
have undertaken an evaluation of two reviews – the Marketing, Public Relations and Media
Relations review and the Sector Policing review. The results of these can be found on their web
site (www.homeoffice.gov.uk/hmic/bv.htm).
How We Select Our Reviews
The process for selecting reviews has evolved over time and the national framework now
provides greater flexibility to ensure the Authority and force obtain maximum benefit from best
value reviews. The review programme is set for the forthcoming year on recommendation by
the Best Value Advisory Group (BVAG), using a risk assessment-based approach to
determining content to ensure the programme is tailored to more closely meet the needs of the
Authority, the force and the public.
Monitor and
Review
Strategic Assessment
Performance Data
Consultation
HMIC Baseline
Assessments
Chief Officer Group
Govt White Papers
Police Authority
Feeling the Difference
Survey
Environmental Scanning
Examples
Review
Programme
Options Appraisal
Ri sk Asse ssment
BVAG
Chief Officer Group
Police Authority
Accept Ri sk
Yes
Review Options
Appraisal Process
No
Identify Options
Evaluate Options
Select Options
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Recommendation
of Review Areas
18 March 2005
A prioritization process is carried out annually and reviewed quarterly by BVAG to ensure the
most challenging priorities are addressed. This may result in a change to the published
programme during the year.
The Best Value Review Programme
Completed reviews are published by the Authority and can be found on the Authority’s website
(www.westmidlands.police.uk/authority/best_value/index.html). Below is a brief summary of the
reviews completed since publication of the last Best Value Performance Plan in 2004.
Corporate Services – reviewed December 2003-June 2004
The Corporate Services Department undertakes various functions to provide support services to
frontline policing. These include design and print, firearms licensing and supplies. Issues
identified included internal communication and poor performance management.
Recommendations were made around the following areas:
 The need for improved performance management
 Improved use of new technology in various functions
 A realignment of staffing to reflect current requirements.
The review concluded that current service provision was fair, but the prospects for improvement
were good.
Public Consultation and Expectations – reviewed December 2003- June 2004
This review is the first stage in a long-term project regarding demand management. It examined
the effectiveness of force processes for public consultation. Recommendations were made in
the following areas:
 The formulation of a force consultation strategy and guiding principles.
 The use of existing community networks to maximise opportunities for consultation.
 Closer liaison between the force and authority to ensure complementary processes of
consultation.
The review concluded that current processes were not effectively supporting the force strategic
plan. Prospects for improvement are good.
Road Policing – reviewed February 2004-June 2004
Road policing in WMP is predominantly devolved to OCUs. The review sought to assess the
effectiveness with which road policing teams and the remaining central department were
addressing the twin aims of preventing fatal collisions and denying criminals the use of the
roads. Three main areas were considered: Use of Automated Number plate Technology
(ANPR), Vehicle Examination and Road Policing Units. Recommendations included:
 Proposals to improve the effectiveness of ANPR
 Proposals to increase the efficiency and effectiveness of collision investigation
 Realignment of certain functions to improve efficiency and effectiveness
 A realignment of vehicles to reflect current usage and requirements.
The review concluded that current service provision was good and prospects for improvement
were also good.
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Reviews in Progress
Crime and Disorder Reduction Partnerships - estimated completion date April 2005
The Home Office is placing increased emphasis on partnership working as a means to achieve
crime reduction and reassurance targets. This review is examining the current effectiveness of
partnership arrangements and will seek to make recommendations leading to more effective
processes, relationships and outcomes.
Criminal Justice - estimated completion date April 2005
This review follows on from the 2003 review of prisoner handling. Postponed from 2003/4, due
to the roll-out of Glidewell Units, (co-location of police criminal justice units and CPS staff), it will
examine three main areas:
 The efficiency and effectiveness of the current case-building process.
 The effectiveness of the training given to officers in this area.
 The efficiency and effectiveness of Glidewell Units.
Post Implementation Reviews
Post Implementation Review (PIR) is an assessment and review of a completed action plan.
The main purpose is to determine the degree of success from the review. During 2004/05, the
following PIRs were conducted.
 Calls for Service
 Forensic Science
 Scenes of Crime
 Information Technology
 Operational Use of Dogs
 Making Policies
Members of the Best Value Team have also been involved in a wide range of corporate projects
such as implementation of the Freedom of Information Act and reviews of domestic violence
and crime recording practices.
Reviews planned for 2005/06
2005/2006 Review Programme
Identification Process
Child Protection
Operational Supervision
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Statutory Performance Indicators
The Home Office has renamed the nationally agreed indicators measuring the police to
Statutory Performance Indicators (SPIs) they were formerly Best Value Performance Indicators
(BVPIs).
BVPIs 2003 - 2004
BCS – British Crime Survey
BM - Benchmarking
No result available
Best Value Performance Indicators
2003 -2004
2003 - 2004
Measure
Target
Performance
BVPI 23a - % of the public satisfied with the time taken to answer a 999 call
95%
97.6%
BVPI 23b: % of the public satisfied with the arrival time of a police officer dealing with an immediate
response incident
90%
89.6%
BVPI 23c - % of the public satisfied with police action in response to 999 calls
90%
83.0%
BVPI 23d - % of victims satisfied with police initial response to a report of violent crime
85%
81.1%
BVPI 23e - % of victims satisfied with police initial response to a report of burglary of a dwelling
93%
89.1%
BVPI 23f - % of victims of road traffic collisions satisfied with the police service at the scene
93%
91.4%
BVPI 23g: % of victims of racist incidents satisfied with the police service when dealing with the
incident
85%
73.7%
No target set
12.9
24%
9.1%
No target set
43.5
BVPI 138a - No. of PACE stop/searches of white persons per 1,000 population
BVPI 138b - % of PACE stop/searches of white persons leading to arrest
BVPI 139a - No. of PACE stop/searches of minority ethnic persons per 1,000 population
BVPI 139b - % of PACE stop/searches of minority ethnic persons leading to arrest
24%
8.7%
BVPI 141 - % of recorded racially-aggravated crimes detected
43%
33.1%
BVPI 120 - Level of crime (using British Crime Survey)
BCS
BCS
BVPI 126a - Domestic burglaries per 1000 households
27.6
26.13
BVPI 127a - Violent offences committed by a stranger per 1,000 population
7.5
14.89
BVPI 127e - Recorded robberies per 1,000 population
3.5
4.06
BVPI 128a - Vehicle crimes per 1,000 population
22.2
22.63
BVPI 136 - % of notifiable offences for which a person was charged/summonsed or cautioned, or
offence was TIC
33%
25.3%
BVPI 129 - No. of offenders dealt with for supply offences in respect of Class A drugs per 10,000
population
2.6
3.7
Number of offenders dealt with for cocaine offences
85
256
Number of offenders dealt with for heroin offences
515
471
BVPI 126b - Domestic burglaries % detected
22%
18.2%
BVPI 127b - Violent Offences committed in a public place per 1,000 population
13.5
14.96
BVPI 127f - Robberies % detected
20%
22.6%
BVPI 128b - Vehicle crimes % detected
16%
11.7%
82%
66.8%
85%
80.6%
BVPI 153a - % of domestic violence incidents (with power of arrest) where arrest was made
relating to the incident
BVPI 153b - percentage of arrests for offences involving partner-on-partner violence
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Best Value Performance Indicators
2003 -2004
Measure
2003 - 2004
Target
Performance
BVPI 132 - No. of road traffic collisions involving death or serious injury per 1,000 population
0.41
0.45
BVPI 121 - Fear of crime (using British Crime Survey)
BCS
BCS
BVPI 122 - Feelings of public safety (using British Crime Survey)
BCS
BCS
BVPI 28 - % of police officers in operational posts
87%
90.5%
BVPI 25a - % of ethnic police officers in the force
7.5%
6.2%
BVPI 25b - % of ethnic population of working age
16%
16%
BVPI 26a - No. of working days lost through sickness per police officer
11
8
BVPI 26b - No. of working days lost through sickness per support staff
11
10
BVPI 29a - No. of medical retirements of police officers per 1,000 officers
0.6%
1.62
BVPI 29b - No. of medical retirements of support staff per 1,000 support staff
0.5%
1.75
BVPI 127c - Violent offences committed in connection with licensed premises per 1,000 population
1.4
1.62
BVPI 127d - Violent offences committed under the influence of an intoxicating substance per 1,000
population
1.4
1.45
BVPI 191 % of occasions on which the police meet Immigration Service requests for assistance in
the removal of immigration offenders
BM
BVPI 137a - % of adults arrested referred to drug treatment programmes (arrest referral schemes)
10%
BVPI 137b - % of those referred to drug treatment programmes who completed the programme
BM
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Statutory Performance Indicators 2004 – 2005 Performance
Statutory Performance Indicators
2004 - 2005
2004 – 2005
Measure
Target
Performance
Apr – Dec*
DOMAIN A. CITIZEN FOCUS
1. Satisfaction of victims of domestic burglary, violent crime, vehicle crime and road traffic collisions
with respect to:
93.8% (all 4
groups)
80.4% (all 4
groups)
69.6% (all 4
groups)
a) making contact with the police,
BM
b) action taken by the police,
BM
c) being kept informed of progress,
BM
d) their treatment by staff,
BM
90.8% (all 4
groups)
e) the overall service provided.
BM
Burglary – 89.6%
Violent crime –
80.3%
Vehicle crime –
82.7%
RTC – 81.1%
2. a) Using the British Crime Survey, percentage of people who think their local police do a good
job.
BCS
3. a) Satisfaction of victims of racists incidents with respect to the overall service provided.
85%
3. b) From 1 e), comparison of satisfaction for white users and users from visible minority ethnic
groups with respect to the overall service provided.
BM
3. c) Percentage of PACE stop/searches which lead to arrest, by ethnicity of the person stopped.
No target
set
72.5%
Burglary
White – 91.40%
VEM – 83.86%
Violent Crime
White – 81.90%
VEM – 77.62%
Vehicle Crime
White – 83.70%
VEM – 80.17%
RTC
White – 83.70%
VEM – 73.64%
White – 9.5%
Minority ethnic –
9.5%
White – 41.2%
3. d) Comparison of percentage detected of violence against the person offences by ethnicity of the
victim.
BM
DOMAIN 1: REDUCING CRIME
4. a) Using the British Crime Survey, the risk of personal crime.
BCS
4 b) Using the British Crime Survey, the risk of household crime.
BCS
5. a) Domestic burglary per 1,000 households.
24.4
13.37
5. b) Violent crime per 1,000 population.
14.1
19.58
5. c) Robberies per 1,000 population.
3.6
2.43
5. d) Vehicle crime per 1,000 population.
20.5
12.54
5. e) Life threatening crime and gun crime per 1,000 population.
BM
0.82
DOMAIN 2: INVESTIGATING CRIME
6. a) Number of notifiable / recorded offences resulting in conviction, caution or taken into
consideration at court.
BM
39,035
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Minority ethnic –
35.0%
18 March 2005
Statutory Performance Indicators
2004 - 2005
Measure
6. b) Percentage of notifiable / recorded offences resulting in conviction, caution or taken into
consideration at court.
2004 – 2005
Target
Performance
Apr – Dec*
34%
19.4%
1.3
6. c) Number of Class A drug supply offences brought to justice per 10,000 population; of these
the percentage each for cocaine and heroin supply.
BM
Cocaine – 30.4%
Heroin – 55.1%
7. a) Percentage of notifiable / recorded offences resulting in charge, summons, caution, or taken
into consideration at court.
BM
22.8%
7. b) Percentage detected of domestic burglaries.
21%
13.7%
7. c) Percentage detected of violent crime.
55%
43.2%
7. d) Percentage detected of robberies
21%
22.1%
7. e) Percentage detected of vehicle crime
14%
8.6%
8. a) Percentage of domestic violence incidents with a power of arrest where an arrest was made
related to the incident.
82%
65.4%
8. b) Of 8a, the percentage of partner-on-partner violence.
85%
81.9%
DOMAIN 3: PROMOTING PUBLIC SAFETY
9. a) Road traffic collisions resulting in death or serious personal injury per 100 million vehicle
kilometres travelled.
6.4
4.4
10. a) Using the British Crime Survey, the fear of crime.
BCS
10. b) Feelings of public safety.
DOMAIN B: RESOURCE USE
11. a) Proportion of police officer time available for frontline policing.
BCS
BM
62%**
12. a) Proportion of police recruits from minority ethnic groups compared to the proportion of
people from minority ethnic groups in the economically active population.
BM
9%
12. b) Ratio of officers from minority ethnic groups resigning to all officer resignations.
0.95
1.2
25.8%
25.1%
13. a) Number of working hours lost due to sickness by police officers.
587,840
124,996
13. b) Number of working hours lost due to sickness by police staff.
258,128
66,707
12. c) Percentage of female police officers compared to overall force strength
* Full year data will be published when the data is available.
** Frontline Policing measure as supplied by the Home Office September 2004
SPIs and comparison with our Most Similar Forces
To be published when the data is available
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Statutory Performance Indicators 2005 –2006 Targets
Statutory Performance Indicators
2005 - 2006
2005 - 2006 2006 - 2007
Proposed
Target
Measure
2007 - 2008
Proposed
Target
Proposed
Target
DOMAIN A. CITIZEN FOCUS
1. Satisfaction of victims of domestic burglary, violent crime, vehicle crime
and road traffic collisions with respect to:
a) making contact with the police,
88%
b) action taken by the police,
76%
c) being kept informed of progress,
80%
d) their treatment by staff,
85%
e) the overall service provided.
90%
2. a) Using the British Crime Survey, the percentage of people who think
their local police do a good job.
BCS*
3. a) Satisfaction of victims of racists incidents with respect to the overall
service provided.
3. b) Comparison of satisfaction for white users and users from visible
minority ethnic groups with respect to the overall service provided.
3. c) Percentage of PACE searches which lead to arrest, by ethnicity of the
person searched.
3. d) Comparison of sanction detection rates for violence against the person,
offences by ethnicity of the victim.
3. e) Proportion of police recruits from minority ethnic groups compared to
the proportion of people from minority ethnic groups in the economically
active population
3. f) Ratio of officers from minority ethnic groups resigning to white officer
resignations.
3. g) Percentage of female police officers compared to the overall force
strength.
DOMAIN 1: REDUCING CRIME
4. a) Using the British Crime Survey, the risk of personal crime.
BCS*
4 b) Using the British Crime Survey, the risk of household crime.
BCS*
5. a) Domestic burglary per 1,000 households.
17.29
16.43
15.60
5. b) Violent crime per 1,000 population.
30.23
28.72
27.28
5. c) Robberies per 1,000 population.
3.20
3.04
2.89
5. d) Vehicle crime per 1,000 population.
15.75
14.96
14.21
5. e) Life threatening crime and gun crime per 1,000 population.
1.03
0.98
0.93
DOMAIN 2: INVESTIGATING CRIME
6. a) Number of offences brought to justice
6. b) Percentage of offences brought to justice.
7. a) Percentage of notifiable offences resulting in a sanction detection.
8. a) Percentage of domestic violence incidents with a power of arrest
where an arrest was made related to the incident.
70%
DOMAIN 3: PROMOTING PUBLIC SAFETY
9. a) i) number of people killed or seriously injured in road traffic collisions.
938
891
846
9. a) ii) per 100 million vehicle kilometers traveled.
562
534
507
10. a) Using the British Crime Survey - the fear of crime.
BCS*
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18 March 2005
Statutory Performance Indicators
2005 - 2006
2005 - 2006 2006 - 2007
Proposed
Target
Measure
Proposed
Target
10. b) Using the British Crime Survey – Perceptions of anti-social behaviour
BCS*
10. c) Using the British Crime Survey – perceptions of local drug use / drug
dealing.
BCS*
DOMAIN B: RESOURCE USE
11. a) Percentage of police officer time spent on frontline duties
64%
2007 - 2008
67%
12. a) Delivery of cashable and non-cashable efficiency targets.
13. a) Average number of working hours lost per annum due to sickness per
police officer
13. b) Average number of working hours lost per annum due to sickness per
police staff.
* Measured by the British Crime Survey (BCS)
No target set
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Proposed
Target
73%
Appendix 1 - External auditors letter
Extract from Auditor’s Report to West Midlands Police on its Best Value Performance Plan for
the Financial Year 2004-2005
“We certify that we have audited West Midlands Police Authority’s Best Value Performance Plan
(‘the Plan’) in accordance with section 7 of the Local Government Act 1999 (‘the Act’) and the
Audit Commission's Code of Audit Practice. We also had regard to supplementary guidance
issued by the Audit Commission.”
“In our opinion, West Midlands Police Authority has prepared and published its Best Value
Performance Plan in all significant respects in accordance with section 6 of the Local
Government Act 1999 and statutory guidance issued by the Government.”
Recommendations
“We are required each year to recommend whether, on the basis of our audit work, the Audit
Commission should carry out a Best Value inspection of the Authority or whether the Secretary
of State should give a direction.
On the basis of our work:
We do not recommend that the Audit Commission should carry out a Best Value inspection of
West Midlands Police Authority under section 10 of the Local Government Act 1999; and
We do not recommend that the Secretary of State should give a direction under section 15 of
the Local Government Act 1999.”
KPMG LLP
Chartered Accountants, Birmingham
17th December 2004
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18 March 2005