AGENT NOTIFICATION
• B e Inf o rmed
• Educ at e Yo u r C lien ts
• Prot ect Ou r M emb ers
SELLING WITH INTEGRITY
If you ha ve a ny c o mp lianc e
a nd/ or e th ic s rela ted co nc erns
o r a re a ware o f any F raud ,
Wa ste an d Ab use, p lease
c ont ac t o ne of th e fo llowing .
 Th e Hu mana Et h ic s Of f ic e
a t et h ic s@hu mana .c om
 Th e E th ic s H o tline a t
1 -877 -5 - THE -KE Y o r
www.eth icsh elp lin e.c om
REMEMBER… YOU ARE THE KEY TO
INTEGRITY
Humana MarketPOINT Delegated Agent Release Policy
Delegated Agents, whether Independent or associated with a Managing General Agency
(MGA) or Strategic Alliance (SA) Partner must follow the Humana Release Policy when
ending or changing affiliation.
Immediate Release Policy
To get an immediate release from an MGA, SA partner or Humana’s Direct Independent
Channel, delegated agents must secure a release letter from the MGA, SA partner or the
Humana Sales Representative. It is at their discretion whether or not to release an agent
prior to 180 days (see Delayed Release Policy below). MGA and SA partners must
formally communicate the release of the agent in writing using company letterhead,
signed by the principal, and dated with a current or future effective date of the release.
Release letters must be sent to Humana’s Agent Support unit via fax at 502-508-0062 or
via email at [email protected].
Agents should allow up to 5 business days for Humana to process releases. Humana will
notify the agent via email when the release has been processed.
Delayed Release Policy
In instances where an immediate release is not granted, the agent may request a delayed release. The delayed release will be
effective 180 days after the agent’s request is received. Such requests must be in writing and sent to Humana’s Agent Support unit
via fax at 502-508-0062 or via email at [email protected].
Agent’s Status upon Release
Once an agent is released from their previous affiliation, they will be free to align themselves with another MGA or SA partner and
still be eligible to offer Humana’s products and plans. (There are specific situations under which an agent cannot align themselves.
Please contact your MGA or SA partner for more information.) The agent must notify Humana in writing if they wish to be aligned
under a new MGA or SA partner. The name of the new MGA the agent wishes to be aligned with can be included in the original
release request. It will be the agent’s sole responsibility to maintain all license, training, certification, and appointment
requirements with Humana.
Impact on Agent’s Book of Business
 New: Any business submitted to Humana while the agent was aligned with the previous MGA will result in
the appropriate overrides and commission being paid as indicated by the contracts and schedules in place.
 Renewal: Any renewals earned while the agent was aligned with the previous MGA will result in the
appropriate overrides and renewals being paid as indicated by the contracts and schedules in place.
The release ONLY affects business that occurs after the date of the release.
Thank you for your continued support and participation in Humana’s MarketPoint Delegated Agent Program. If you have questions,
contact your dedicated Agent Support Team.
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