Fact Sheet
Fact Sheet
Process Consulting Service
Enjoy peace of mind with a GE process expert as a key member
of your operating team
What is Process Consulting Service?
Process Consulting Service pairs you with a GE process expert to collaborate with you for continuous
improvement of your treatment processes. Your process expert is specifically assigned to your plant and
will provide you a level of personal attention that is
currently not available in the market.
Your process expert will monitor key parameters
using InSight*, GE’s asset performance management
solution that combines advanced data and analytics
to maximize system reliability and availability, lower
operating costs and optimize operations.
Your expert will be in touch frequently with your operations team to identify, discuss and resolve emerging performance, process and operational issues.
While supporting your team’s day-to-day operations,
the process expert will also use InSight to focus on
long-term trends and offer specific recommendations that will help reduce costs and increase the life
of your production assets (equipment and/or membrane).
As part of Process Consulting Service, you will also receive regular performance reports that contain analysis of key trends and recommendations to improve
plant performance, optimize process parameters
and avoid operational downtime.
If the need for troubleshooting does arise, you will
have your process expert available, deeply familiar
with your system and empowered with information
to assist.
Your process expert will use the InSight platform to
monitor your plant and provide you with key insights.
The GE Process Expert Team
GE’s process expert team is comprised of water
technologists and engineers with a wide range of
backgrounds and expertise within GE’s water team,
and can provide you with practical recommendations based on strong theoretical understanding.
As a Process Consulting Service customer, you will
be able to connect with your process expert via
phone, email or video web-chat. When required,
site visits can be arranged as well.
The process expert team serves over 275 customers operating various ultrafiltration, MBR, Reverse
Osmosis, electro-separation and Thermal-based
GE systems.
Find a contact near you by visiting www.gewater.com and clicking on “Contact Us”.
* Trademark of General Electric Company; may be registered in one or more countries.
©2016, General Electric Company. All rights reserved.
FS_InSight_Pro_Lifecycle_EN.docx Nov-16
The report will include analysis of key operational
data from site, a review and discussion of the
trends, and practical recommendations to help optimize operations, reduce costs and increase performance. The performance reports are an
excellent source of information and provide your
operations team with key process and product specific insights from your GE expert.
Your process expert will help you improve plant performance, optimize process parameters and avoid operational downtime.
Twice a year you will receive a management report
which reviews operations over the past six months.
The report focuses on asset performance, cleaning
and long term trends.
Process Consulting Service Scope
The Performance Report
Performance reports are provided on a biweekly
basis. The process expert will gather information
from the InSight platform and from discussions with
your operations team.
While your process expert is able to view and
monitor your trends remotely, you have complete
control of all plant, set point and operational
decisions. You, as the customer, remain in full
control and own all the data being collected. The
process expert will advise you on optimizing and
fine tuning your parameters and set points;
however, only you can make changes locally at
your site.
Process Consulting Service provides your operations staff with a GE process expert that can advise
them and help ensure a high level of system
performance in the long run.
The process expert will log in and check your site’s
data frequently. When one of your plant parameters falls outside its normal operating range, an
alarm is automatically sent to your process expert.
As a Process Consulting Service customer, you will
also have full access to the InSight platform to
monitor your own data and generate reports
whenever needed.
Take Action
For more information about Process Consulting
Service and for all your water treatment needs,
contact your Regional Sales Manager or Regional
Lifecycle Manager to discuss your options.
Excerpt from a sample biweekly Performance Report for
an Ultrafiltration drinking water plant.
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Fact Sheet