Instructional Web Conferencing Subcommittee
Report for the
Provost’s Academic Computing Advisory Committee
December 15, 2008
Executive Summary
Elluminate is one of a half-dozen mission critical software packages used to support online
courses that no longer has a funding source due to the contraction of the E-Learning Center TRIF
budget. Elluminate is an instructional web conferencing tool that provides direct instructorstudent and student-student interactions that are critical to language acquisition, clinical skills
attainment, and many other active learning situations. One sub-committee member, Joe
Collentine, pointed out that the SPA 101, 102, 201, and 202 courses depend on instructional web
conferencing in order to achieve the required one hour a week of speaking opportunities
necessary to provide an accredited language course. Without securing funding for Elluminate, or
an equivalent instructional web conferencing tool, NAU would not be able to provide the foursemester foreign language requirement that a number of online degree programs require or
complete specific online activities required in Nursing and other online degree programs.
The subcommittee recommends finding funding for a 200 seat Elluminate license. This is the
least disruptive and least risky alternative for the campus. In this option, we would request the
AZ Tutor iLinc users to switch to Elluminate and apply their $5,500 IT Fee funding toward
Elluminate maintenance costs. This option costs $80,000 in FY09 with an ongoing cost of
$45,000 in subsequent years. There are, however, three other options that could be considered.
Two of these would provide NAU with unlimited licenses. An unlimited license allows for wider
adoption of the service and increases support for both instructional and even administrative use
of web conferencing. This could be seen as both a green strategy and cost-saving strategy in a
time of reduced travel budgets.
The table below summarizes new money required to purchase four options involving three
products: Elluminate, iLinc, and Wimba. We did not have time to completely verify that iLinc
and Wimba will work as Elluminate substitutes. It appears these options are viable, but if
Elluminate is considered too expensive then a more in-depth pilot study of iLinc or Wimba
would need to be quickly conducted.
Product
FY091
FY10
3 year total 5 year total
Elluminate - 200 seats
Elluminate - Unlimited seats
iLinc - 50 Hosts / 200 Viewers
Wimba Suite Unlimited seats
$ 80,000
$ 165,000
$ 59,649
$ 75,000
$
$
$
$
$ 170,219
$ 238,475
$ 102,732
$ 139,745
1
45,110
28,488
21,542
38,819
$ 272,411
$ 338,990
$ 145,815
$ 238,830
iLinc and Elluminate FY09 costs include one-time deals requiring a fast decision to lock in a lower price.
Background
The E-Learning Center is charged with, among other things, promoting e-learning and
identifying “best practices to take advantage of new technologies” (Northern Arizona University,
2005, p. 4). Under their mandate, the E-Learning team has successfully introduced a number of
technologies new to NAU, including instructional web conferencing (Elluminate), plagiarism
detection (Turn-It-In), assessment (Flashlight), and Vista-compatible test bank (Respondus)
software. Each has been widely adopted and each is now well integrated into online instruction at
NAU. Unfortunately, TRIF revenues have fallen and other demands are now being made on this
funding source. In fact, TRIF funds were intended to be exploratory and not permanent funding
for successful new technology adoptions.
Each of the above TRIF-funded products is now unsustainable. The issue of sustaining these
investments and instructional practices was raised in the November 17, 2008 Provost Academic
Computing Advisory Committee (PACAC) meeting. Turn-It-In is the largest single cost item on
this list, but the E-Learning Center has a plan for providing a no-cost substitute for this product
using a combination of in-house development and a component inside Blackboard Vista.
Elluminate is the next largest single cost item from the list presented; Chief Information
Technology Officer Fred Estrella recommended that a subcommittee quickly form to raise this
one item to the administration ahead of efforts to finalize mid-year budget cuts. Appendix A lists
members of this quickly formed subcommittee.
This paper summarizes work done by the subcommittee to review the current products, costs,
and options related just to instructional web conferencing. On November 24, 2008 the
subcommittee met and reviewed all current uses of web-related meeting software. Five products
were discussed:
1. Elluminate: used for break-out sessions, synchronous lectures with whiteboards, and audio
meetings;
2. iLinc: used by AZ Tutor through a tri-university consortium for online tutoring;
3. Wimba Voice: used to capture voice assignments for Modern Languages and School of
Communications;
4. Microsoft Live Meeting: not currently in use, but available through our Microsoft Exchange
license;
5. Tandberg system: used by Distance Learning for video classes and meetings.
Instructional Web Conference Product Space
The subcommittee, which included faculty and staff, quickly determined that any instructional
web conferencing product to be considered for use in online courses would need to match the
features offered in Elluminate and be capable of Blackboard Vista integration. Some of these
features include application sharing, whiteboard annotation, audio conversations, breakout
rooms, some video capabilities, and audio/visual recordings and archives of sessions.
Committee members particularly discussed the need for instructors with Macintoshes to also be
able lead an instructional session, the ability for students to participate in ad-hoc instructional
activities from a standard personal computer, and the ability to assign groups to break-out rooms.
During the meeting, the Tandberg system was eliminated from consideration as an instructional
web conference tool as it did not have the required web conferencing features. Subsequent
research also ruled out MS Live Meeting since the product does not have the ability to lead
sessions using a Macintosh and the NAU license is missing break-out room capability. Also, this
product is not yet installed on campus (see Appendix B for details on MS Live Meeting).
The subcommittee review also found that iLinc is functionally similar to Elluminate and that
NAU owns a small 25-user license to support the tri-university AZ Tutor initiative. This license
costs $5,512 annually and is paid for out of the IT Fee. AZ Tutor allows NAU and ASU students
to share online tutors. Tutors and students find each other through an interface written and
supported by NAU, but tutor sessions are held online using iLinc. The subcommittee views iLinc
and Elluminate as essentially duplicate products and recommends that the AZ Tutor activity and
funding be folded into a central instructional web conference solution. ILinc is an Arizona
company and they have a state contract that appears to offer some cost savings over the
Elluminate option. While iLinc seats are the most affordable, it should be noted that they do not
offer an unlimited use license option.
Wimba Voice is a tool used to capture voice assignments. This is a functionality that doesn’t
exist in Elluminate, but is required for language and communications courses. Distance Learning
currently pays $9,625 annually for Wimba Voice. Wimba offers two other products: Wimba
Classroom and Wimba Collaboration Suite. Wimba Classroom appears to have the required
instructional web conferencing features needed to support NAU courses. The Wimba
Collaboration Suite includes both Wimba Voice and Wimba Classroom and is an unlimited
license. Adopting Wimba would allow NAU to combine two functions into one vendor product,
but it only saves money when compared to an Elluminate unlimited license.
It is important to remember that Elluminate was chosen by a committee in 2005 At that time,
most of the products had severe accessibility problems and problems maintaining audio quality
over low-bandwidth network connections. Elluminate was chosen in large part because a) the
company demonstrated an interest and commitment to solving ADA issues, and b) the product
had technologies in place to optimize audio quality under variable network conditions. The
subcommittee notes both iLinc and Wimba now make stronger assertions about accessibility
compliance and audio quality has improved generally on the web since 2006. However,
Elluminate is a known quantity that is performing well. Switching products entails a risk and a
study of the issues or problems inherent in changing products would be highly recommended.
Cost Analysis
While Wimba’s price structure appeared to be the most straight-forward, it was surprisingly
difficult to get clear cost estimates out of iLinc and Elluminate. Each vendor sells their service
slightly differently and it took many iterations to achieve comparable estimates. The following
represents the best comparison we could develop using the best available quotes and promise
from each vendor.
Sizing the concurrent license counts required some creative estimation. We know we have
exceeded 100 concurrent seats using the current Elluminate product. We believe, but cannot
verify, that 200 concurrent seats would suffice to meet instructional needs for the next three
years. However, an unlimited license would allow a more aggressive roll out and provide noninstructional options for web conferencing.
Each of the estimates below is simply an increase in an existing software license and, therefore,
should not require an RFP. Each option, we believe, is immediately available and could be
secured in a timely fashion. Our current license will end in June, but plans for sustaining
Elluminate or an alternative need to be made now since June will be far too late for FY10 budget
planning given our current budget situation.
Note there are costs not listed in the table below. First, if we do not stay with Elluminate then
there will need to be a large campus retraining effort from instructional designer and help desk
workers to professors and course instructors currently using Elluminate. If we switch AZ Tutor
to another product, then there will be a similar, albeit much smaller, effort needed to retrain their
tutors on a new product.
The following summary table reflects applying the $5,512.48 iLinc license to another chosen
product (Wimba or Elluminate). Wimba’s costs are further reduced by the $9,625 paid currently
by Distance Learning. In all cases, the amounts shown are the amount of new money required
rather than the total cost of the licenses. See Appendix C for details on these calculations.
Product
FY092
FY10
3 year total 5 year total
Elluminate - 200 seats
Elluminate - Unlimited seats
iLinc - 50 Hosts / 200 Viewers
Wimba Suite Unlimited seats
$ 80,000
$ 165,000
$ 59,649
$ 75,000
$
$
$
$
$ 170,219
$ 238,475
$ 102,732
$ 139,745
45,110
28,488
21,542
38,819
$ 272,411
$ 338,990
$ 145,815
$ 238,830
Recommendations
The subcommittee makes the following recommendations:
1. Sustain a viable instructional web conferencing tool—the alternative would be extremely
disruptive and would require revisiting the viability of a number of online programs.
2. Adopt a 200 seat Elluminate license. This is the subcommittee’s best guess at the current
demand needed to secure enough seats for the existing online usage.
3. Redesign AZ Tutor to use Elluminate and capture the $5,512 from the IT Fee to apply to
ongoing Elluminate maintenance fees.
4. Consider an unlimited license under the mandate to extend support to the Solution Center and
recommend Elluminate as an affordable alternative to traveling to meetings or giving
presentations.
5. At the same time, continue to expand use of the Tandberg meeting rooms as another strategy
to cut down on in-state travel.
6. If, as a last resort, the cost savings of switching from Elluminate to iLinc is a serious
consideration (a cost savings of about $24K per year) then an iLinc viability study needs to
2
iLinc and Elluminate FY09 costs include one-time deals requiring a fast decision to lock in a lower price.
be conducted as soon as possible. Note that iLinc would have to have a Blackboard Vista
powerlink locally developed and we would have to retrain all the faculty and develop new
materials and expertise at a time when we are also facing other serious cost-saving related
demands on staff time.
A decision on sustaining an instructional web conference option for Blackboard Vista courses
should be made in December if at all possible. Otherwise, some of the special “holiday” deals
we’ve been offered will evaporate. Appendix D gives the current quotes and options available
from Elluminate, iLinc, and Wimba.
References
Garcia, M. (2008, November 25). The three UC amigos. Retrieved December 1, 2008, from
http://blogs.technet.com/ucedsg/default.aspx
Microsoft. (2007, October 12). Microsoft web conferencing solutions white paper. Retrieved
November 26, 2008, from
http://www.microsoft.com/downloads/details.aspx?FamilyId=250C2446-14DC-4F168C0A-38A0AAD055B2
Microsoft. (2008). Microsoft CAL suites. Retrieved November 26, 2008, from
http://www.microsoft.com/calsuites/enterprise.mspx
Northern Arizona University. (2005). Technology and research initiative fund [TRIF]: ELearning. Retrieved December 7, 2008, from http://www4.nau.edu/pair/Budget/TRIF/ELearning%20(Read-Only).pdf
Appendix A
Team Members
The Provost’s Academic Computing Advisory Committee’s Instructional Web Conferencing
Subcommittee was made up of the following team members:








John Campbell, Director, Academic Computing
Don Carter, Director, E-Learning Center
Joe Collentine, Professor, Modern Language
Eck Doerry, Chair, Computer Science
Chris Gray, Team Lead, Academic Computing
Marc Lord, Director, Distance Learning
Georgia Michalicek, Distance Education Consultant, Academic Computing
Matt Minister, Instructional Technologist Lead, E-Learning Center
Appendix B
Microsoft Live Meeting
Northern Arizona University is in the midst of moving to Microsoft Exchange for email,
calendar, instant messaging, and other office communication services. The Exchange product
suite focuses on solving corporate business needs. Many of these needs overlap nicely with the
needs of a university, such as efficient delivery and management of internal email, the ability to
schedule meetings with other university employees in university-owned meeting locations,
enterprise management of smart phones, and the ability to secure and limit instant messaging
conversations.
The most cost-effective license option for acquiring Microsoft Exchange was to add the
Microsoft Enterprise Client Access License (Microsoft, 2008) to our Microsoft Campus
Agreement. This suite of licenses includes Exchange Server, Office SharePoint Server, and
Office Communications Server. Of the three, Office Communications services are not in use yet,
but a pilot is tentatively planned to begin in spring 2009.
The Office Communications Server offers a platform for multi-party audio/video conferencing
using the Microsoft Office Communicator, unified messaging features (voicemail inside your
email and phone call management features), as well as provide a platform to host Microsoft’s
Live Meeting software.
Live Meeting Overview
There are three versions of Live Meeting: Live Meeting Professional, Live Meeting Standard,
and Live Meeting through a local Office Communications Server 2007. The first two products
require separate license agreements and run on servers hosted by Microsoft. Apparently, each
Live Meeting version offers somewhat different features (Microsoft, 2007).
The Office Communications Server 2007 (OCS) version of Live Meeting is missing virtual
breakout rooms, a web client, handouts, and some other training-specific functionality.
Application sharing with Macintosh machines is achieved by the Communicator Web Access
tool, but this does not give a user all the features of Live Meeting. Live Meeting through OCS
thus appears to have severe limits for Macintosh users (Garcia, 2008). Even the documentation
for Live Meeting Professional states that Macintosh users, or any non-Windows machine, must
run the Office Live meeting Web Access applet instead of the Windows-based client, noting
“users with Windows-based computers should use the Windows-based meeting client because it
offers features that are not available with Office Live Meeting Web Access” (Microsoft, 2008b).
Live Meeting Recommendation
Because we own live meeting, we should continue to look at this option and avoid a long-term
perpetual license with another vendor. While it doesn’t yet appear to be a viable tool for
instructional use, it may deserve a harder look when we have a pilot in place and can get some
experience with the product. However, the product would have to evolve to include break-out
room features and better Macintosh support before it could be considered as a true instructional
web conferencing tool. Even the most optimistic estimates of Microsoft’s development efforts
indicate it would take at least two years to see these changes appear in our version of the product.
Further, it will take quite some time before our implementation of OCS is in place and we could
begin to a serious replacement study to evaluate any use as an instructional web conferencing
tool.
Appendix C
Cost Details
1/2009-12/2009
Elluminate - unlimited
Year 1
Upgrade to unlimited
$ 165,000.00
Maintenance
$Hosting
$Current iLinc cost
$165,000.00
Elluminate - 200 seats
Upgrade to 200 seats
Maintenance
Hosting
Current iLinc cost
Year 1
$ 80,000.00
$$$80,000.00
1/2010-12/2010
1/2011-12/2011
Year 2
Year 3
$ 34,000.00
$$ (5,512.48)
$ 28,487.52
$$ 34,000.00
$ 16,500.00
$ (5,512.48)
$44,987.52
3 year total
$238,475.04
$-
1/2012-12/2012
Year 2
1/2013-12/2013
Year 4
Year 5
$$ 37,400.00
$ 16,500.00
$ (5,512.48)
$ 48,387.52
$$ 41,140.00
$ 16,500.00
$ (5,512.48)
$52,127.52
5 year total
Year 4
Year 5
$ 38,622.00
$ 12,000.00
$ (5,512.48)
$45,109.52
$$ 38,622.00
$ 12,000.00
$ (5,512.48)
$45,109.52
$$ 42,484.20
$ 12,000.00
$ (5,512.48)
$48,971.72
$$ 46,732.62
$ 12,000.00
$ (5,512.48)
$53,220.14
3 year total
$170,219.04
5 year total
$272,410.90
$-
Year 3
$338,990.08
iLinc pricing is private NAU only pricing that isn't to be shared with any other organization at this time
iLinc - 50 Hosts /200
Viewers
Upgrade to 50 Host
Licenses
Host License
Maintenance
Host License Hosting
200 Viewer Licenses
View Lic. Maintenance
Viewer License Hosting
Current iLinc cost
Year 1
Year 2
Year 3
Year 4
Year 5
$ 17,700.00
$-
$-
$-
$-
$ 6,372.00
$ 3,540.00
$ 20,407.33
$ 11,020.00
$ 6,122.00
$(5,512.48)
$59,648.85
$ 6,372.00
$ 3,540.00
$$ 11,020.00
$ 6,122.00
$ (5,512.48)
$ 21,541.52
$ 6,372.00
$ 3,540.00
$$ 11,020.00
$ 6,122.00
$ (5,512.48)
$21,541.52
$ 6,372.00
$ 3,540.00
$$ 11,020.00
$ 6,122.00
$ (5,512.48)
$ 21,541.52
$ 6,372.00
$ 3,540.00
$$ 11,020.00
$ 6,122.00
$ (5,512.48)
$21,541.52
3 year total
$102,731.89
5 year total
$145,814.93
Wimba Suite Unlimited
Collaboration Suite
License
Current Voice Tools
License Cost
Current iLinc Cost
Year 1
Year 2
Year 3
$ 75,000.00
$ 56,000.00
$ 56,000.00
$ 61,600.00
$ 67,760.00
$ (9,625.00)
$ (9,625.00)
$ (5,512.48)
$ 40,862.52
$ (9,625.00)
$ (5,512.48)
$40,862.52
$ (9,625.00)
$ (5,512.48)
$ 46,462.52
$ (9,625.00)
$ (5,512.48)
$52,622.52
$65,375.00
Year 4
Year 5
3 year total
$147,100.04
5 year total
$246,185.08
3 year total (w/ 3 year agreement)
$139,745.04
5 year total
$238,830.08
3 year total (paid up front)
$128,565.43
5 year total
$227,650.47
Appendix D
Vendor Quotes
Elluminate unlimited seats w/ discounts
SCHEDULE “B” – SALES ORDER
PRODUCT SCHEDULE:
Product Code
Product Name
EL-EE-FTE-PERP-AN
AA6 - Elluminate Live!
Perpetual Server - Unlimited
Seats
AB2 - Elluminate Next!
Perpetual
Blackboard PowerLink for Vista
4/CE8 Integrations UnlimitedHosted ELM
EN-PERP
EL-BPL-UNL-HELM
Type
Qty
Unit Price
Total Price
Perpetual (One
Time Charge)
19,500
USD 9.5555
USD 165,000.00
Perpetual (One
Time Charge)
ASP Service
Subscription
1
USD 23,600.00
(waived)
USD 2,500.00
(waived)
USD 0.00
1
Total License
Fee*:
Included Disk Storage for Recordings:
Included Support Calls Per Year
3.00 GB
250
Annual Overage Disk
Storage Fee
# of Add’l 250-Call Support
Packs
USD 0.00
USD 165,000.00
$150 per GB
None
FTE of Licensed Institution: 19,500
Date License Begins: 12/31/2008
Payment Terms & Schedule:
Payment Terms for License Fee:
Net 30
Invoice Date: Perpetual One Time License Fee:
$165,000* due 01/31/2009 (net 30)
Payment Terms, Annual Maintenance Fee 2nd yr term: $33,000 due 12/31/2009 (2nd year)
Maintenance breakdown beginning 2nd year 12/31/09:
1) $29,700 Elluminate Live plus 2) $4,300 Elluminate Next = $34,000
Date Maintenance Begins (for Perpetual Licenses):
12/31/2009 (2nd year)
SPECIAL CONDITIONS:
1. All special pricing and savings incentives are valid if signed Sales Order Addendum is received by December 31, 008.
2. Upgrade current 100 concurrent perpetual server license to an unlimited campuswide perpetual server license. Also, as a special
incentive if purchased by 12/31/08, Elluminate Next is being bundled in for the same special price. List price on a perpetual unlimited
license of Elluminate Next is $23,800.
3. LMS Integration Adapters: Blackboard PowerLink Vista will continue to be provided with this upgrade (as with previous contract).
4. As a special incentive, Elluminate Next which consists of Elluminate Plan and Elluminate Publish is being bundled in at no
additional cost, if locked in by December 31, 2008.
5. Please note that in NAU’s previous agreement, Elluminate provided 18 months of ASP hosting which expired December 23, 2007,
which Elluminate has continued for a grace period until NAU is ready to insource on their own server. As an added incentive,
Elluminate will extend ASP hosting for another two years, through December 31, 2010 with this upgrade to a perpetual unlimited
license. The regular hosting charge of 10% of the license fee, or $16,500 x 2 years, or $33,000 total is being waived with this
upgrade.
6. *As a final incentive, the license fee of $192,000 will be reduced $27,000 to $165,000 if locked in by December 31, 2008.
Elluminate 200 seats w/ discounts
SCHEDULE “B” – SALES ORDER ADDENDUM
PRODUCT SCHEDULE:
Product Code
Product Name
EL-AE-100-SERV-PT
AA7 - Academic Ed – Adding
100 seats - Server - Perpetual
AA6 - Elluminate Live!
Perpetual Server - Unlimited
Seats Special Pilot
AB1 - Elluminate Next> Annual
EL-EE-FTE-PERP-AN
EN-AN
Type
Qty
Unit Price
Total Price
Perpetual (OneTime Charge)
Perpetual
1
USD 80,000.00
USD 80,000.00
18,000
USD 9.5555
USD 0.00
18,000
USD 0.2333
USD 0.00
Service
Subscription
Total License
Fee*:
Included Disk Storage for Recordings:
Included Support Calls Per Year
3.00 GB
250
Annual Overage Disk
Storage Fee
# of Add’l 250-Call Support
Packs
USD 80,000.00
$150 per GB
None
FTE: 18,000
Date License Begins:
12/31/2008
Payment Terms & Schedule:
Payment Terms for License Fee:
Net 30
Invoice Date: Perpetual One Time Upgrade Fee:
$100,000* due 1/31/2009 (net 30)
Payment Terms, Annual Maintenance Fee (Year 2 & 3):
$38,622 due 12/31/2009 (2nd year), $38,622 due 12/31/2010 (3rd year)
Maintenance breakdown beginning 2nd year (12/31/09):
$34,422 Elluminate Live plus 2) $4,200 Elluminate Next = $38,622
Date Maintenance Begins (for Perpetual Licenses):
12/31/2009 (2nd year)
SPECIAL CONDITIONS:
1. All special pricing and savings incentives are valid if signed Sales Order Addendum is received by December 31, 2008.
2. Upgrade current 100 concurrent perpetual server license adding 100 concurrent perpetual seats to expand to a 200 concurrent
perpetual server license.
3. A prorated credit of this $80,000 license fee will apply towards an upgrade to an unlimited perpetual license for $185,000 as
follows: January 1 – March 31, 2009—100% credit ($80,000), April 1 – June 30, 2009, 50% credit ($40,000). After June 30, 2009 the
prorated credit will expire.
4. Maintenance will be locked at $38,622 for year 2 (due 12/31/2009) and year 3 (due 12/31/2010). At the end of this term, there will
be a maximum 10% accelerator cap for the maintenance.
5. Along with this upgrade, a special free annual unlimited license pilot will be provided for free through 12/31/2009 to promote usage.
6. As a special incentive, Elluminate Next which consists of Elluminate Plan and Elluminate Publish is being bundled in at no
additional cost for the first year, if locked in by December 31, 2008.
7. Please note that in NAU’s previous agreement, Elluminate provided 18 months of ASP hosting which expired December 23, 2007,
which Elluminate has continued for an added year grace period until NAU is ready to insource on their own server. As an added
incentive, Elluminate will extend ASP hosting for another year, through December 31, 2009 with this upgrade.
8. As another savings benefit, 6 months of free maintenance is being provided, extending the annual maintenance renewal date from
6/24/09 to 12/31/09 with this upgrade, a value of $31,222/2 = $15,611 additional maintenance savings.
9. *As a final incentive, the upgrade license fee of $100,000 will be reduced $20,000 to $80,000 if locked in by December 31, 2008.
iLinc - 50 Hosts /200 Viewers
double click the page to open the license (.pdf)
Wimba Suite Unlimited
Wimba Collaboration Suite LICENSING PRICING (CLASSROOM,VOICE,
PRONTO AND CREATE):
Year 1 Pricing: $ 75,000
Year 2 Pricing: $ 56,000
Year 3 Pricing: $ 56,000
Years 4 and 5 might be subject to standard price increases ( no more than 10% per year
expected)
Wimba Classroom LICENSING PRICING :
Year 1 Pricing: $ 59,000
Year 2 Pricing: $ 48,000
Year 3 Pricing: $ 48,000
Years 4 and 5 might be subject to standard price increases ( no more than 10% per year
expected)
3 Payment Options:

Annual license Agreement, 1 payment per year

3 year agreement , 5% discount applied to total, 1 payment per year due

3 year agreement , payment upfront , 8% discount on all 3 years
University Wide Access to Wimba Voice, Wimba Pronto, Wimba Classroom based on 19,500
FTE
Hosting and Set up fees included
Onsite training and Implementation
24 x 7 Technical Support for students, faculty and staff and Administrators
Unlimited Access to Online Training via Wimba Online Workshops
Unlimited Access to Distinguished Lecture Webinar Series for Professional Development
Professional Services Manager dedicated to NAU
Persistent Rooms – no need to schedule times to use Wimba Classroom – available 24/7
Unlimited Content/Presentation Storage
Documentation
Integration with your CMS ( Blackboard Vista 4.3 or current)
Single Sign on for Registered Students, Faculty and Staff