Rider University’s
BYOD Story
First two short films……
Dilbert
Humorous skit about an employee, desperate to get his work done more efficiently
tries to smuggle his own laptop and smart phone into his workplace…
Consumerization of IT
Things are changing, and consumerization is blurring the lines between work and
life by giving folks more influence and choice over how and where they work…..
About Rider
Lawrenceville Campus
• 3,750 undergraduates
• 88% of freshman live on campus
• College of Liberal Arts, Education and Sciences
• College of Business Administration
• School of Fine and Performing Arts
• College of Continuing Studies
Princeton Campus
• 350 Undergraduates
• Westminster Choir College
3
Session ID 6448
About Rider
Total Number of Employees
• Total Number of employees at Rider 1,302
• Full Time = 749
• Part Time = 553
Faculty/Staff Breakdown
• Faculty = 578
•
Staff = 724
4
Session ID 6448
BYOD Program Drivers
 University Strategic Plan
 University Culture
 Technology Trends
 Cost and Support Savings
BYOD Program Goals
 Encourage innovation
 Create an option for people to “have it their way”
 Address management of constant change and
consumerization of IT head-on
 Increase employee accountability and awareness
for information privacy and security
 Control costs
Rider’s BYOD Story
 Growing demand to support more and more
unique devices in the enterprise
 The mobile landscape seemed to be changing
around us every week
 Not enough staff resources to keep up with
support demands.
 Needed to update our mobile policy anyway to
meet new regulatory guidelines
How Does Rider’s IT Staffing Match up
with Comparable Universities?
Relative IT FTE Staffing Levels
180
160
140
120
Average
84.6
Median
77.1
100
80
Rider 53.8
60
40
20
0
= Range
= Middle Quartiles
= Average
= Median
= Rider U
Rider’s BYOD Solution
 Foundation
 Policy
and Guidelines
 Process
 Technology
Policy and Guidelines
Mobile Device Procurement/Support & Usage Policy
 Guidelines for the use of Mobile Devices
 Information and Password Security Guidelines
 Computer Use Policy

Mobile Device Procurement, Support ,
and Usage Policy
2 Options: University assigned or BYOD



Applies to phones and tablets (for now)
Both require substantial business need and division head
(or dean) approval
Funded from business unit operating funds
Mobile Device Procurement, Support ,
and Usage Policy
2 Support Levels
Full Support : University Assigned
 IT selects and issues device annually
 standard device, standard setup
Concierge Level Support: BYOD
 Use personally owned device
 Individual fully responsible for maintenance and security
 IT provides settings for access to email, wireless
only
Mobile Device Procurement, Support ,
and Usage Policy
Summary of Charges
Allowances and charges reviewed annually
 Cellphones and Smartphones
 University issued or non-taxable allowance for BYOD.
 $75 per month for voice/text, $135 per month voice/text/data
 Tablets
 University issued($500 per year charge) or BYOD.

Note: Both require registration in a mobile device management
service for remote wipe in the event device is lost or stolen.
Guidelines for the Use of Mobile Devices



Applies to smartphones ,tablets, and USB drives
Applies to university and any personally owned devices used
for university business
Guidelines based on industry standards







Label the device with name and phone
Passcode required to unlock device
Set an idle timeout to lock the device
Keep all software and operating system up to date
Required enrollment in university mobile device management
service in the event the device is lost or stolen
If capable, enable encryption
Do not jailbreak or “root” the device
Information and Password Security
Guidelines






Rider University possesses information that is sensitive and
valuable,
Some information is protected by federal and state laws.
Diligent protection of University information is critical.
Follow the mobile guidelines carefully
Know how your device works!
Always choose strong passwords



Don’t share it
Don’t save it online
Don’t write it down
Lessons Learned So Far

BYOD option very popular



Increased staff moral and productivity.

Employees like the freedom of choice
Employees seem more available

OIT support burden reduced significantly.


About 50% of individuals assigned a university phone took the
BYOD option right away.
No data on tablets yet.
Increased information privacy/security awareness.

Emphasis on security guidelines and accountability for BYOD making
a difference across the board.
Next steps




Establish Mobile Device Information Privacy and Security
Guidelines
Create training program /videos
Audit devices in BYOD program to measure compliance with
guidelines
Assess program satisfaction
Questions?
For more information including Policy’s, forms, and
guidelines please visit http://www.rider.edu/technology