Using Robotic Process Automation
to Create a Digital Workforce
Jeff Chandler, Sales Engineer, Kofax
“Swivel Chair Automation” – manual work performed by
humans
Data files
Websites,
Portals
Email
Legacy apps
(Green screen)
Excel
Digital documents
Systems
Databases
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Creating a digital workforce with Robotic Process Automation
“
“
Robotic process automation (RPA) is the application
of technology that automates workflow
processes, primarily for administrative work. RPA
software can help automate large volumes of
digital manual-processing work.”
Robotic process automation (RPA) is the application of technology
that allows employees in a company to configure computer software or
a ‘robot’ to capture and interpret existing applications for processing
a transaction manipulating data, triggering responses and
communicating with other digital systems.”
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Intelligent robotic process automation
Automate Any Business Activity Involving Users, Data & Systems
Automate the acquisition and integration of information
Create a single view of multiple data sources
Automate processes by replicating actions of a user
Transform data into valuable information
Making robots part of your digital transformation strategy
HUMAN WORKFORCE + DIGITAL WORKFORCE =
FUTURE INTELLIGENT WORKFORCE
Efficiency at the Center
 Did shipments
depart and arrive
on time?
 Are we compliant
with audit
requirements,
government
regulations?
 Where is the
process breaking
down?
Responsiveness at the Edge
 How can I improve
customer service,
efficiency…and
profit?
 Is this price
competitive?
 Why are payments
being delayed?
 When will my loan
be approved?
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RPA complements other technologies to deliver value
Insurance
Financial
services
Government Healthcare
Retail
Manufacturing Education Business process
outsourcing
Mobile
Multichannel
capture
Extraction
&
verification
Case
management
Workflow &
process
automation
Capture information Automate processes
Content
management
Search
Manage content
Customer
communication
management
eSignature &
signature
verification
Transact digitally
Analytics
Robotic
Process
Automation
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Use cases
Web Robots
Process Robots
Data Extraction
Automate Manual Business Process Activities
Banking
 Equity research
 Compliance and risk
management
Information &
Services
Provider
 Data aggregation
 Screening and risk
management services
Banking
 Mortgage lending
 Compliance reporting
 Customer service
CrossIndustry
 Finance and
accounting
 Sales operations
Logistics
 Order scheduling and
tracking
 Invoicing and credit
collections
 Researching loads
Healthcare
 Patient eligibility
 Physician credentialing
 Customer service
Manufacturing
 Supply chain
automation
Insurance
 Claims processing
 Compliance reporting
 Customer service
Retail, Travel
 Competitive
intelligence and price
monitoring
 Brand monitoring and
fraud protection
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The benefits of robotic process automation
Kapow Benefits
25-50% cost savings
 Consistency
 Reliability
 Accuracy
 Audit trail
 Productivity
 Cost savings
Typically, one robot can do the work of
two to five FTEs
Increases staff productivity, service levels
and capacity by 35-50%
Delivers consistent 100% accurate data
 Elasticity
Better employee satisfaction
Deloitte, Forrester, Cognizant
Customer success and results
Regional
Bank
Transportation
& Logistics
Healthcare
Organization
• Operational efficiency
gains – Loan offer time
cut from 14 days to 14
minutes
• Faster time to
revenue – In one
month robot identified
$150,000 receivables
• Less time on audits –
Robots package up
loan files resulting
faster turnaround by
QC vendor
• Significant efficiency
gains – robots doing
the equivalent of
15,000+ hours of work
annually
• Operational
efficiency –
automated retrieval
of clients’ coverage
data from insurer
web sites
• Better risk
assessment –
automated searching
results provide analysts
100% confidence
• Premium service –
lead to one company
increasing business
from 400 to over 2,000
loads per month
• Costing savings –
$1 million annually
• Customer
experience –
meeting SLA
requirement for a
five-second
customer response
For more information
 Kofax Kapow is our robotic process automation
platform
 To learn more about Kapow and our RPA
offerings visit:
 www.Kofax.com/robotic-process-automation
© 2015 Lexmark International, Inc. All rights reserved.
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