Power Improvement Process
(PIP)
Development and implementation of highly effective
improvement and innovation processes
Wülflingerstrasse 271 CH-8408 Winterthur +4152 224 02 77 [email protected]
Improvement Group AG
A joint approach
Improvement Group AG and Qmarkets
A consultancy boutique specializing in substantial
corporate development joined the global market
leader specializing in enterprise-grade collective
wisdom software solutions. A concurrence of
favorable circumstances for a common mission:
To provide improvement and innovation – processes,
culture, customer experience – capturing the collective
genius within those organizations.
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Improvement Group AG
Continuous Improvement in a Complex World
O 4000 employees reduce cost about €220m in one year.
O 1300 employees develop a new product position and
generate added value about €10m in ten months.
That is improvement in big steps, tapping the
Wisdom of the Crowd.
The philosophy to improve in small steps is also important
but in specific situations with lower complexity.
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Improvement Group AG
Improvement und innovation
There are a many theoretical discussions about
improvement and innovation, but in practice what
matters is the sustainable development of the company,
be it through innovation or improvement. In fact, a idea
may be an innovation in one company and an
improvement in another one.
The Power Improvement Process (PIP) will lead to
innovation or/and improvement tapping the wisdom of
the crowd.
For this we use the knowledge, know-how and gut
feeling of employees, customers, Facebook followers,
etc. and structure it in a process producing manageable
results.
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Improvement Group AG
Power Improvement Processes (PIP)
Two different starting points
PIP Campaign
PIP Individually
The management team has a
specific question or problem and
ask a defined community
(employees, middle management,
Facebook, …) to submit and
discuss their ideas.
Everybody who has an idea
with the possibility to
generate added value, be it
an innovation or
improvement, can submit it
to an Idea Pool.
The LiveInnovator Session is a
short time campaign but includes
also all PIP steps – but in three
hours, without workshops and
travel planning.
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Improvement Group AG
High speed PIP: LiveInnovator Session
O The session is starting with a virtual
brainstorming, including people within a meeting
room and somewhere of the world.
O There is a structured process from such a
brainstorming to evaluation of ideas, project
proposals and constitution of the project team.
O Each process step can be specific designed and
also run as the only part, e.g. as a brainstorming
with experts to develop ideas for a specific
question.
O In a session of two to three hours you get ideas
and priorities from people around the world.
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Improvement Group AG
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Overview Campaign /1
Define the community
Question,
issue
Management, department, employees,
Facebook followers, all
Who: management team
Tool: LiveInnovator
in advance
Communication process
How to address the community before, during
and after the campaign?
Setup NetInnovator
Campaign start
Anonymous, alias, name? Categories, modes
of evaluations, design, duration
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Resources
according to plan
PIP team follows
the process
PIP team, decision makers, finance
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Overview campaign /2
Decision I
Results
available
Raw data
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PIP team
Excel, Word summary structured by categories,
priorities, participants
Keyword, cluster analysis - if needed
Basis for discussions
Mind-map, (hypo-) thesis, summaries, proposals
for next steps
PIP team
Management
Tools:
• Assignment
process
• Token voting
• Virtual committee
Qualified ideas for a pitch
Which ideas should be further developed?
Assignment to a topic-owner
Goals, timeline and budget
Improvement Group AG
Overview campaign /3
Project market
Resonance within the project market
Topic-owner
The project idea published at the project
market and the topic-owner looks for
colleagues to build a team
Without resonance no project
Project team develops pitch
The team develops and presents the pitch
working together virtually and physically
Pitch and
decision II
Tools: LiveInnovator, NetInnovator
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PIP team
and
management
Go, stop, delay
The team gets the decision within days
Project tools: Similar NetInnovator or internal
tools
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Idea Pool for
ideas
Overview PIP Individually /1
Who has access?
Admin: PIP team
Idea Pool, voting,
evaluation
setup
In principle as many as possible
With higher maturity also customers and
external experts
Templates
Idea: Need, beneficiaries, …
Pitch: Project scheme
Idea Pool
Features: Idea market, comments, voting,
member login, …
PIP team
Managing and following the whole process
Decision process
Criteria for qualification of ideas
Power for decisions in a decision board
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Overview PIP Individually /2
Pitch and
decision
Idea market on
Idea Pool
Look for resonance
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The idea needs followers and evaluations
Colleagues are needed for collaboration
Otherwise the idea will vanish
idea writers
A virtual team is ready
If the writer has enough followers according
to defined criteria the idea is submitted to
the PIP team for a decision
PIP team
and management
Decision
Decision within days
If the idea is approved, the project planning
starts
Improvement Group AG
Power Improvement Process (PIP): Implementation
Months
3
5
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Fully operational
PIP Results
First experiences
LI campaign with 100400 participants
Local LI sessions
Some ideas on the
e-board
Get used to the
instruments
LI campaign with
employees and
customers
Worldwide LI
sessions
A wide range of
ideas on the e-board
LI campaign and NI
sessions with the
management team
PIP Culture
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Improvement Group AG
PIP development: Some pre-work
Content
Analyze current processes
• Continuous Improvement
Management
• Innovation
• Measurable results of those
processes
Results
Budget €
• Get to know the organization
• Implications for the development of PIP
• Revealing aspects of the internal process
culture
Cultural situation
• Management by Delegation
• Open mindedness
• Hierarchical levels
• Managerial background for the project
• What could hinder or foster PIP?
Short report with conclusions for PIP
• Presentation to Management Team
10.000
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Improvement Group AG
PIP development:
The Management Team gets in touch with the instruments
Content
LiveInnovator session with a
current topic (brainstorming,
evaluation and proposals for
solutions)
NetInnovator campaign with a
current issue
Duration: one week
Results
• The Management team gets a feeling for the
instruments and the range of applicable
topics
• Experience: How to find solutions with a
team in a short time?
• Analysis and presentation
• The future role of the PIP team will be taken
on IGAG
Budget including setup and licenses
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Budget €
14.000
Improvement Group AG
PIP development: First experiences within the organization
Content
Installing prerequisites
• PIP Team
• Decision process
• Training
Setup a campaign
• Chose a Topic
• Define the community
• Set campaign parameters
• Essential: design the communication
process
Ongoing campaign
• Apply planned steps
• Coaching of all involved people
Analysis and interpretation
Presentation
Debriefing session with the PIP Team
Information of all participants (according the
plan)
Results
Budget €
• Readiness for the start of a campaign
• The Management Team is on board.
• The PIP Team is ready to act
• Information in between for the management team
• PIP team is working
Familiarization with different methodologies
Results
Lessons learned
• Technical aspects
• Cultural situation
• Further steps and PIP Improvement
Lessons learned
Budget including setup, licenses and helpdesk
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70.000
Improvement Group AG
PIP Overview: Development and Implementaion „PIP Individually“
Content
Results
Budget €
Prerequisites
• PIP Team is operational
• Decision processes are clear
• Cultural background is analyzed
Develop the design of the eboard
• Prerequisite for Qmarkets to work on
Write the functional specification
• Led by Qmarkets
Installation
Tests
Set operational
• Teams
• Departments
• Expand the range more and
more
Coaching and facilitating
• Management Team and PIP Team
• First experiences and improvement
• Change management
Budget including setup and licenses for one year
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75.000
Improvement Group AG
Investement
Phase
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Budget €
General pre-work
10.000
First experiences with „LiveInnovator“ und „NetInnovator“
14.000
Development and implementation of PIP campaign
70.000
Development and implementation of PIP Individually
75.000
Total
(including setup, licenses for 1 year; excluding VAT and expenses)
169.000
Improvement Group AG