BILFINGER GREYLOGIX
ALWAYS CLOSE
TO THE ACTION
AFTER SALES SERVICE
BILFINGER GREYLOGIX
We take responsibility
Bilfinger GreyLogix
After Sales Service
Whether in a biogas plant, a beverage production line or a natural gas storage facility,
as an owner or person responsible for processes, ensuring efficient operation of your
technical plant is paramount to your enterprise. Efficiency losses, downtimes, usage
faults as well as unrecognized potential for optimisation adversely affect not only
cost effectiveness but, in the worst case, also the safety of your plant.
Hence the importance of having the experience and fast responsiveness of a competent
partner to rely on throughout the entire life cycle of your equipment.
Bilfinger GreyLogix is always at your side whenever help is required. We can also
help you avoid critical situations before they arise. Moreover, we also ensure that
your staff’s know-how is as up-to-date as your plant technology – Naturally this
holds true for clients with third-party equipment.
BILFINGER GREYLOGIX
We’ve got you covered
Life-Cycle Service (LCS)
The structure of modern automation systems is becoming
ever more complex in structure as the technologies they
incorporate become ever more intricately interlinked. In
the past, a PLC (prograsmmable logic controller) was an
easy-to-operate, independent system. With today’s
“totally integrated systems”, on the other hand, a high
level of knowledge and expertise is required to ensure
that all systems run according to specifications and
deliver the performance demanded of them.
These services will assure a safe and economical operation
of your plant. They help detect, prevent or solve
impending or emerging problems before they are able to
cause serious damage or restrictions in process operations.
To ensure that your plant runs smoothly and efficiently
with as little downtime as possible, a combination of the
following services is required:
– preventive maintenance
– fast delivery of replacement parts
–a
concept for spare parts supply chain (see LCS
Structure below)
– 24-hour on-call service
The type and extent of services included in your life-cycle
package are for you to decide. You can choose anything from
a “just enough” to a “comprehensive worry-free”
package.
It is also possible to adjust the life-cycle concept to meet
individual customer requirements, for example, a software
and/or hardware update service with suitable retrofits
to keep your systems state of the art.
The LCS structure
On site
Telephone/remote access/on site
On-call service
Corrective maintenance
Remote access
Maintenance
Replacement parts
Consulting
Modernisation
Software
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Hardware
Always close to the action . Life-Cycle Service
Equipment database
Key contact person
Life-cycle plan
Training
Personnel
Extensions/alterations
Always close to the action . Life-Cycle Service
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Always close to the action . Key contact person
BILFINGER GREYLOGIX
One person for everything
Your key contact
We provide a key contact person to whom you can refer
your requests in regard to any aspects of our services or
LCS. We will work with you to develop a yearly
maintenance strategy as well as discuss and organise
concepts for updates and upgrades. More specifically,
our After Sales coordinator is responsible for:
– contractually-relevant issues
– annual planning conferences
– annual planning in regard to software or hardware
updates/upgrades
– discussions about possible process engineering alterations or conversion measures
– notifying about updates and services packs
– spare parts concepts
– stocktaking
A direct line
On-call service
The main purpose of our on-call service is to troubleshoot and resolve malfunctions quickly whenever they
occur. During normal business hours you can reach your
assigned contact person at the usual telephone number.
In addition, our 24/7 hotline is available both during and
after business hours.
The hotline is staffed at all times with systems experts
who are already familiar with your system. Doubly backed
up to ensure availability at all times, the hotline provides
assistance whenever there is a need to clarify or correct
failures, questions or problems encountered during
operations.
For every on-call service order there is an associated system
profile. This system profile is stored in a documentation
database and contains a condensed summary of all
important data pertaining to your system, such as dial-in
numbers, passwords, IP configurations, a description of
your system, system photographs, structural diagrams and
much more.
Our on-call services fall into three basic categories:
On-call assistance over the telephone:
The availability of our on-call service (24/7/365) is
ensured with a single, unvarying service number.
Resulting work hours are billed against time and effort
and according to the hourly rates specified in the quote.
On-call service with dial-in option:
In addition to our telephone support service, we can also
dial in to your system whenever necessary and remedy
problems remotely.
On-call service with on-site troubleshooting:
If the problem is one that cannot be resolved over the
telephone or through our dial-in option, our service
technicians will immediately make their way out to you.
Always close to the action . On-call service
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BILFINGER GREYLOGIX
Outstanding technicians
Corrective maintenance and service
The Bilfinger GreyLogix service team derives its high-level
knowledge from the constant enhancement of objectives,
practices and skills which takes place through internal
and external training.
All of our service technicians are qualified to conduct
inspections within an explosive area in accordance with
§ 14 (1 – 3) and § 15 BetrSichV (German Industrial Safety
and Health Regulation). They also bring profound knowledge on PROFIBUS analysis as well as measuring and
inspections according to DGUV V 3 (regulations of the
German employers’ liability insurance associations).
Completing this package are the appropriate certificates
of expertise for DGUV Regel 103-003 (work in enclosed
spaces in wastewater facilities) and DGUV Regel 101-004
(expertise for work in contaminated areas).
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Always close to the action . Corrective maintenance and service
BILFINGER GREYLOGIX
Prevent now rather than pay later
Regular maintenance
Mistakes cost money. Efficiency and profitability can be
guaranteed only if your plant is operating reliably and
smoothly. An ideal measure for preventive maintenance
is yearly servicing. We correct impending or emerging
problems before or as they arise. At Bilfinger GreyLogix
we take a threefold approach to maintenance, one that
combines preventive, predictive and corrective measures.
1. During each service, maintenance work is performed to deal with potential faults before they occur.
2. At the same time, we look ahead and prepare the necessary schedules for future servicing.
3. We work closely with you to correct and lift discovered
errors.
Always close to the action . Regular maintenance
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Always close to the action . Testing according to DGUV V 3
BILFINGER GREYLOGIX
Good safety is good business
Testing according to DGUV V 3
In their safety regulation, DGUV V 3, the German employers’ liability insurance associations call for regular testing
of all electrical equipment. This means that anything
operated with mains voltage and used in a business
enterprise or public institution should be tested within a
specified period of time. Every monitor, every coffee
maker, every soldering bit - even extension cables - must
be checked at certain intervals and the test results have to
be carefully logged.
Although DGUV V 3 is not compulsory by law, it is
advisable to subject your facilities to annual inspection.
It is assumed that there are relevant, exception clauses in
your companies insurance policy, which will take effect
if you neglect to comply with statutory or regulatory
requirements. These exempt the insurer from liability in
the event of a claim and release it from any duty to pay.
This means that if there is an accident with a piece of
equipment or a system for which no proof of recurring
inspections can be produced, your insurance cover is void.
The operator must bear the cost of everything from
monetary damages to medical treatment. It is therefore
strongly recommended that items covered by your agreement be subjected to semi-annual or annual testing in
accordance with the DGUV Rule 3.
– Testing of electrical
devices
(DIN VDE 0701-0702, TRBS 1201, BetrSichV, DGUV V 3)
– Testing of
low-voltage systems
(DIN VDE 0100-600,
DIN VDE 0105-100,
BetrSichV, DGUV V 3)
– Testing of electrical
machinery
(VDE 0113-1 [DIN-EN 60204-1],
DIN VDE 0105-100,
BetrSichV, DGUV V 3)
Always close to the action . Testing according to DGUV V 3
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BILFINGER GREYLOGIX
Always within reach
Spare parts supply
The storage of spare parts is an important consideration in any plan to maximise the
availability of a system. In most cases, a system can only be quickly restored to working
order by replacing defective parts. However, the cost factor of storing spare parts along
with the associated logistical effort should not be underestimated.
The purpose of our spare parts management program is to minimise administrative
overheads and storage costs and avoid unnecessary storage of spare parts that are not
system-critical. Therefore, to ensure that systems operate cost-effectively and at a high
performance level, it is necessary to keep system-critical spare parts on site within reach.
This ensures that the required parts are available when failures occur. Our spare parts
strategy includes identifying the system-critical and non-redundant spare parts and
keeping them in reserve: i.e. as few as possible, but as many as necessary.
Without detours | Emergency procurement
Spare parts that are not in stock on site can be ordered
through our spare parts hotline. If necessary, these can
be delivered within 12 hours of receipt of your order
(within the Federal Republic of Germany), provided that
they are available in the central warehouse.
Rest assured | Premium spare parts management
Our premium spare parts package is perfect for those
looking for 100 % certainty. We will keep 100 % stock of
all required Siemens or HIMA components in reserve for
you. If the spare part is required, we can deliver it
straight to you within 12 hours (within the Federal
Republic of Germany). Four times a year, you will also
receive our newsletter containing all significant
information concerning updates, discontinuations and
replacements of the components you use. The advantage
for you: 100 % availability, no storage or acquisition costs,
and most importantly, the warranty begins on the date
of spare part delivery.
Finding parts | Worldwide spare parts network
Is the spare part you need discontinued and no longer
available? We draw upon a worldwide network of
customers and resources.
You decide | Flexible service
With the Bilfinger GreyLogix warranty extension for
Siemens components, you can extend your 12-month
warranty by up to 48 months. Our plan gives you the
ability to draft your system’s operating costs more
reliably.
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Always close to the action . Spare parts supply
Send enquiries to:
[email protected]
Always close to the action . Spare parts supply
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BILFINGER GREYLOGIX
We ensure
high network quality
Measuring
harmonic oscillations
In times of rising electricity prices, weakening power
supply networks and declining resources, it is becoming
ever more important to make the best of your supply of
electrical energy by minimising reactive power, maintaining constant voltages and reducing harmonics.
These harmonic oscillations are becoming common
phenomena especially in today’s widespread drive control
systems (soft starters and frequency inverters).
For optimal planning and design of such systems, it is
very important to perform a network analysis with the
appropriate devices and the skills of well-trained experts
in advance. This is a guaranteed service that Bilfinger
GreyLogix provides in partnership with the PQM division
of Maschinenfabrik Reinhausen. You will have the
assurance that the system you are offered is optimally
adapted to your specific requirements. Thanks to this
cooperation between two well-established companies,
an entire portfolio of services will be available to you,
from network analysis (with system studies upon
request) for the appropriate system (e.g., detuned
power compensation systems, tuned filter circuit
systems, dynamic power compensation systems, active
filter circuit systems) to commissioning activities and
services in the low- and medium-voltage range.
For this reason, harmonic oscillation measurements are
included in every Bilfinger GreyLogix maintenance
agreement.
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Always close to the action . Measuring harmonic oscillations
Always close to the action . Measuring harmonic oscillations
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BILFINGER GREYLOGIX
Always thinking of the future
Profibus analysis
All PROFIBUS networks are by nature subject to wear and
tear. Bilfinger GreyLogix recommends regular inspection
of your PROFIBUS network beginning from when your
system first goes into operation, which would capture
the actual state of the network and serves as a reference
for future measurements. Regular annual inspections can
detect signs of wear and prevent undesired downtimes.
Adequately documenting the results of such an analysis
is essential for an evaluation of the state of the system.
Today we have ample proof that preventive maintenance
is more cost-effective than corrective maintenance. For
this reason, the PROFIBUS analysis is a component of every
Bilfinger GreyLogix maintenance plan.
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. Profibus
Partner for
Always
close
cost-effective,
to the actionsafe
and reliable
analysis
system operations . Power plant
Services:
–troubleshooting and correction of anomalies
–commissioning test of newly constructed PROFIBUS
networks
–initial start-up support
–network planning
–consultation on the design/planning and expansion of networks
–regular PROFIBUS analyses at intervals of 12 to 24 months
–proactive network monitoring with an early warning system
BILFINGER GREYLOGIX
We get the picture
Thermography of electrical systems
The purpose of electrothermography is early detection of anomalies in electrical
systems so that hazards and system failures can be avoided. With this method of
imaging, failure points in electrical systems can be recorded contact-free and very
quickly. As a result, even hidden problem zones are exposed and detected early.
Benefits of this inspection technique:
–applied without contact and therefore without affecting
active operations
–problems are detected early
–increases the safety and reliability of systems
–reduces unnecessary and unscheduled repairs
–can be applied in conjunction with maintenance
measures
Service includes:
–thermography and logging of electrical systems
–analysis of the thermography by a skilled electrician
–recommended solutions to correct anomalies
Always close to the action . Thermography of electrical systems
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BILFINGER GREYLOGIX
Always up-to-date
Upgrades & retrofits
Bilfinger GreyLogix offers a series of software and hardware upgrades and retrofits –
always with the assurance that the components used are compatible with your
existing system.
The digital watchman | ARGOSPro monitoring system
ARGOSPro is a specially developed and customer-specific
IT monitoring system. When a malfunction occurs, it is
immediately reported to the user. The warning message
contains information on the type and severity of the event.
All IP-capable network components can be integrated into
the monitoring system. The components may be servers,
switches, environmental sensors or even system control
units. Detailed status information can be retrieved through
the SNMP interfaces and warning messages or alarms
are generated when predefined limits are exceeded.
ARGOSPro makes it possible to monitor your entire IT
infrastructure (see illustration).
With the PLC integrated protocol interface (SiPS)
internally developed by Bilfinger GreyLogix, alarm
messages and process data from the PLC can be
captured, read in, compiled and redirected to ARGOSPro.
Thus a unique connection is created between the PC
and PCS 7 environments requiring only one monitoring
solution to watch over both environments. Furthermore, PROFIBUS monitoring systems from third-party
vendors can be integrated as well.
What makes this unique and exceptional is that the
entire system is only watched over by one monitoring
and reporting system.
Profibus/-net live analysis
Office network
WinCC process data
ARGOS Pro
SiPS
Web navigator
SIMATIC S7 controllers
Remote dial-in
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Always close to the action . Upgrades & retrofits
BILFINGER GREYLOGIX
For healthy systems | Antivirus scanners
The simplest and most effective way to protect a system
from internal or external attacks is to refrain from linking
it to your local area network and to avoid at all cost
connecting it to the Internet. This means that storage
media such as CD drives, USB flash drives and USB hard
drives can no longer be available for data exchange.
However, the trend of development over the last several
years has taken precisely that direction. It is therefore
imperative that you use antivirus protection to safeguard
your system. Recently, an increasing number of attacks
have been made against PLC systems. Cleverly designed
viruses, some of them extremely sophisticated, exploit
specific vulnerabilities in Windows systems either to
export sensitive data and transfer it to the attacker or
even to manipulate the systems they attack.
Anti-virus test system
Bilfinger GreyLogix implements system-compatible
intelligent virus scanners that are adapted to the
customer’s needs and requests.
A virus scanner test environment provides absolute
security. This system allows you to test new virus
definition files in a test environment for possible flaws.
The master-slave system is a small-scale reflection of the
customer’s system. It provides an environment into which
you can import the newest virus definition files and in
which you can test their effects on your system without
putting your system at risk. The new virus definition files
are imported into the real system only after a flawless test
phase is completed.
Even more options | More updates & upgrades:
Bilfinger GreyLogix offers tailored system update
services for the following areas:
– Automation Software (PCS 7, WinCC, Step7,
TIA, Intouch, Acron, MelSYS, OTS)
– Operating systems, drivers, office software
– Firmware for S7 modules, switches
This way, the corrected version of the software is installed
in your system before a known problem manifests itself
and results in an interruption to production.
SCS ES engineering station
Group 1
Server and clients
Group 2
Server and clients
Always close to the action . Upgrades & retrofits
019
BILFINGER GREYLOGIX
Access in the
palm of your hand
Secure remote dial-in
When implementing remote dial-in solutions, we work
according to the highest security standards in the world:
those required for CC EAL 4+ certification by the German
Federal Office for Information Security. We guarantee
compliance with these standards by using high-quality
VPN routers. The versatility of these routers also allows
us to set up an encrypted tunnel for networking multiple
locations, one through which even the most confidential
information can be exchanged without hesitation. The
router also serves as a front-end firewall as the first line of
defence against external, non-authorized access. The
second line of defence constitutes a DMZ (demilitarised
zone) host, which provides an electrical isolation
between the network of the front and backend firewall.
The ARGOS Core computer behind it is accessible only
through an Remote Desktop Protocol (RDP) session. The
ARGOS Core computer constitutes the third line of defence
as a back-end firewall and offers protection for local
networks behind it. The data traffic in the automation
network is controlled by the ARGOS firewall. Thus the
recommendations of the Industrial Control Systems
Cyber Emergency Response Team (ICS-CERT) are more
than sufficient. ARGOS Core also performs the further task
of monitoring the remote dial-in system and its components. Alerts for impending failures, overload conditions
or anomalies can be sent immediately by email, SMS or
voice SMS with escalation levels. This system has been
checked thoroughly in a rigorous penetration test, which
was conducted by an independent, external company with
IT security expertise, and it passed with distinction.
The system can be expanded with an optional FTP server
in order to make sensitive data securely available.
Another option is an upgrade from ARGOS Core to ARGOS Pro.
With ARGOS Pro you can expand your monitoring system
at the system level; i.e. the components on the system
bus, such as servers, switches, the PLC and PROFIBUS or
PROFINET* can be integrated into the system. All of the
information is presented on a customer-specific and
easy-to-understand web interface.
* For the integration of PROFIBUS and PROFINET monitoring,
Bilfinger GreyLogix works closely with both expert firms in this
field, Procentec GmbH and Trebling & Himstedt GmbH Co.KG.
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Always close to the action . Secure remote dial-in
BILFINGER GREYLOGIX
Optional: PLC Process Data
IT-Monitoring
Optional:
ARGOSCore (Backend Firewall)
FTP-Server
RDP-Proxy
Demilitarized Zone (DMZ)
LANCOM ROUTER (Frontend Firewall)
Office customer
External (e.g. on-call service)
Firewall
Always close to the action . A secure remote dial-in 021
022
Always close to the action . Training academy
BILFINGER GREYLOGIX
Always Versatile
Training academy
The Bilfinger GreyLogix Academy offers a broad spectrum of training options.
Cross-system knowledge is in greater demand today than ever before as many areas
in the PLC and PCS 7 world are becoming ever more IT-oriented. Studies have shown
that regular training of system personnel can minimise downtime by as much as 50%.
Training programs are tailored according to a staff member’s respective functions and
responsibilities. Operators, service technicians and system administrators alike receive
the technical knowledge they need to fulfil their responsibilities in the company. What
makes Bilfinger GreyLogix training special is that your staff receives system-specific
training to make them perfectly prepared for their daily work routines. And your system serves as a basis for the training!
Our system expertise coupled with our equipment expertise offers the ideal basis for
helping the customer understand his equipment and operate it correctly. Our training
staff possesses not only the requisite amount of practical experience but also teaching
abilities, for knowledge has no value if it cannot be passed on to someone else.
All training courses may be held by request either in-house or at Bilfinger GreyLogix.
–Siemens SIMATIC STEP 7, PSC 7, TIA Portal (basic and advanced courses and courses for
technicians/administrators
–PROFIBUS fundamentals
–various basic courses to train electronics technicians for industrial engineering
–OTS (organisation and structure)
–Windows 7, 8, Server
–Microsoft Office (Word, Excel, PowerPoint)
–domain platforms (organisation and structure)
–networks (organisation and structure)
–Symantec virus protection/virus scanner configuration
Always close to the action . Training academy
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Bilfinger Greylogix GmbH
Conrad-Röntgen-Strasse 1
24941 Flensburg
Germany
T+49 461 505487-0
F +49 461 505487-100
[email protected]
www.greylogix.bilfinger.com