Who Cares? Scotland Job Specification
Post Title:
Salary range
Hours of work
/ Contract
length
Area
Base location
Responsible to
Last Update
Monitoring, Evaluation and Learning
Coordinator
£28,625 (SCP 32)
35 hours per week
Funding to April 2018, with extension likely to
April 2019
Secondments will be considered
Organisational Development
Glasgow or Edinburgh
Monitoring, Evaluation and Learning Manager
May 2017
Purpose of the post
This post is a key position within Who Cares? Scotland and will work closely with the Senior
Management Team to ensure that Who Cares? Scotland is a learning organisation, continually
improving. The post holder will assist to strategically identify and lead programmes of
evaluation of Who Cares? Scotland’s activities in line with key organisational priorities,
demonstrating impact.
The post holder will be required to support coordination for evaluation, planning and quality
assurance of Who Cares? Scotland’s activities, including project management of significant
developments for Who Cares? Scotland’s innovative programmes in relation to the
Communities that Care Project in Renfrewshire and the 1000 Voices National Programme.
They will be supported to develop and oversee the system for tracking and reporting on
outcomes data, researching and recommending appropriate tools for current and future
outcome measures. Additionally, the post holder will hold key responsibility for sharing
learning and making it accessible to care experienced members; local and national
government; the secretariat to the independent care review and the third sector agencies
and funders. Clear, creative and diverse communications skills are required to fulfil this
aspect of the role.
With support from the Monitoring, Evaluation and Learning Manager, the post holder will
also provide support to Managers and staff, and quality assurance of funder reporting. They
will support Managers with the development of models and work planning and assist in the
preparation of appropriate outcomes and indicators for new and existing work.
A key accountability will be the development and management of a framework for reporting
on progress for these two programmes. A strong background in impact evaluation, both in
theory and in practice, is essential. Academic training in a discipline involving research skills
is also essential, as is experience of using triangulated methods to fulfil monitoring, evaluation
and learning requirements. Strong numeracy and project management skills are important
along with self-confidence, self-motivation and the ability to work at a range of levels across
a complex and dynamic organisation.
Main Duties and Responsibilities
1. To ensure Who Cares? Scotland has timely and reliable data on impact, programme and
project performance, including proxies where impact data is not available.
2. To assist in the design and implementation of a framework of performance indicators
suitable for internal and external stakeholders.
3. Ensure relevant data recording systems and outcome measurement tools are fit for
purpose and user friendly.
4. To assist in providing strategic direction on performance reporting and evaluation,
including reporting to the Senior Management Team, Who Cares? Scotland’s Board of
Directors and Policy, Practice and Learning Committee.
5. Work with colleagues to ensure accurate and reliable reporting of impact and
performance to internal and external audiences and in Who Cares? Scotland’s Annual
Report.
6. To analyse performance data and create management information that is insightful and
enables the making of informed decisions about use of current and future investment
and required changes in approach or methods, considering findings.
7. Create briefings, information tools and reports which should be accessible to a range of
stakeholders at local and national level as well as care experienced children and young
people.
8. Design, implement and oversee proportionate methods for evaluating impact, taking
account of the range of interested stakeholders, including funders.
9. Keep abreast of developments in the area of evaluation.
10. Ensure that up-to-date evaluation techniques and approaches are applied.
11. Ensure that evaluations are useful and that evaluation findings and recommendations
are followed up.
12. Prepare reports to management and key stakeholders on findings, recommendations
and lessons learned of strategic importance.
13. Organise meetings, workshops and other discussion fora to establish a dialogue on
evaluation results (recommendations/lessons learned).
14. Provide support to quality assure Who Cares? Scotland’s work on evaluation and
reporting and gain recognition for the quality of Who Cares? Scotland’s work through
formal accreditation such as EFQM.
15. Carry out administrative tasks including data entry, producing materials for evaluation.
16. To manage these responsibilities within agreed budget limits, working with the Director
of Innovation and Development.
Communication
The post holder will have key contacts with:
 Senior Management
 Board of Directors
 Leadership Team
 Funders
 Staff
 Volunteers
 Care experienced people
 External contacts such as EFQM
Teamwork is important to the smooth running of the organisation and all team members are
required to play an active part in the organisation.
Working environment
Some evening and weekend work may be necessary however, this will be limited.
Attitudes and values
A positive ‘can-do’ attitude that will enthuse prospective and current supporters, colleagues
and volunteers.
Commitment to:
 Child rights.
 Working inclusively with an understanding of equal opportunities practices.
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Belief that young people can make transformative change happen in their lives if given
the opportunity.
Working in partnership with young people, empowering them to make decisions
about their own lives.
Developing best practice through regular supervision and training opportunities.
Essential knowledge, skills and experience
Qualifications:
 A degree level qualification, in a relevant discipline or work area.
Knowledge:
Demonstrable knowledge of:
 Proficiency in MS Office and CRM and access databases.
 The issues affecting young people who are looked after in Scotland.
 Effective programme management – theory and practice.
 Numeracy, including an understanding of basic statistical analysis techniques.
Skills and Competencies:
 Excellent communication skills, both verbal and written.
 Significant experience of qualitative analysis using various approaches, in particular,
content analysis, discourse analysis and grounded theory.
 Strong persuasive and negotiating skills which result in positive outcomes, with the
resilience and motivation to overcome challenges.
 Strong organisational and administration skills.
 High level of competency in evaluation approaches (quantitative and qualitative).
 Ability to identify and develop effective, secure and user friendly electronic data
collection tools, including Who Cares? Scotland’s online recording database.
 Identify multiple data sources. Determine quality and availability of the data (pilot test
and spot check data recorded to anticipate issues, ensure availability, ensure
completeness of fields etc.)
 Ability to think creatively and to discern trends and potential relationship between
data sources, and to initiate research activity using a range of data sources.
 Presenting work for different audiences, making best use of IT.
 Ability to apply professional evaluation standards.
 Ability to employ triangulation, where appropriate, by using one or more of the
following: multiple methods, multiple researchers, multiple data sources, multiple
theories.
 Ability to make reasoned and supportive claims about attribution.
 Ability to use qualitative analysis to provide context and perspective to quantitative
findings and develop recommendations through critical analysis of findings.
 Ability to advise senior management and leadership team colleagues on a wide range
of issues related to evaluation, planning and quality assurance strategies.
 Ability to think creatively, innovate and initiate.
 Ability to manage your time and workload effectively to meet deadlines.
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Ability to effectively evidence, organise and plan work.
Confident use of the Internet as well as standard office IT packages e.g. Word, Outlook,
Excel, PowerPoint, Access (or other databases).
Adaptable and responsive to the needs of a not for profit organisation.
Ability to work collaboratively as part of a team and on own initiative.
Knowledge of ethical standards and professional conduct in social sciences
Ability to work some evenings and weekends (rarely).
Experience of:
 Extensive Monitoring and Evaluation.
 Designing, implementing and/or overseeing monitoring, evaluation and learning
frameworks, preferably in the charity sector.
 Analysing complex data and ability to recommend effective courses of action.
 Program evaluation, applied research, and data management.
 Ensuring adequate adherence to established data collection procedures.