Dale W. Bomberger D.ED. ACSW
Community Services Group
Dale [email protected]
Cell Phone: 717-579-7962
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TEAM
 Not just working together
 Must want to be on a team
 Get right people
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TEAM
 Small energetic group of people, committed to a
common purpose – collaboratively applying
complimentary skills to achieve high quality
performance goals
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Work Team
A work team is a group of employees who share
common work responsibilities and who make a
commitment to work together to achieve goals, solve
work problems, and make improvements in the work
place.
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When to Use
 Projects when responsibility of decision needs to be
shared
 When diverse opinions, knowledge and expertise need
to be used
 High degree of independence is wanted
 Members willing to give up a bit of ego
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Advantages
 1. More information
 More approaches and points of view – opinions
 More participation and commitment
 Can learn from each other
 More interaction and stimulation
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Advantages
 More creativity and innovation
 Fun
 Improved decisions
 Empowers members
 More confident in ability - Provides for synergy
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Negatives
 More chance for disagreement
 Conflict
 Need to tolerate differences
 More dependence on others to do their part
 More pressure toward conformity
 More competition
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Touchstones of Creating a Team
 Choice
 Common Purpose
 Caring
 Commitment
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Touchstones of Working as a Team
 I + you = We
 Who are We? = Common Purpose
 Who are You? = Caring
 Who am I? = Choice
 What are we going to do? = Commitment
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Team Formation
 More than just assigning tasks to people
 Requires intentional thought and effective approach
 #1. Set team purpose
 #2. Identify Leadership
 #3. Set purpose & mission
 #4. Set ground rules for conflict, members roles,
communication, procedures etc.
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Team Formation
 #5. Set goals – measurable, objectives, deadlines, etc.
 #6. Assign tasks – check progress
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Phases in Team Development
Bruce Tuckman 1965
 Forming
 Storming
 Norming
 Performing
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Phases
 Forming - Get to know one another
How leader leads – What members are to do – learning
to fit in – how to add value – Leaders should be
dominant at this Phase
At this stage need to direct team – set clear goals &
objectives for team and team members
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Phases
 Storming – Push and shove against boundaries
conflicts may arise - challenge authority – want own
way – see how far they can go – clarify roles – This
phase is where many teams fail.
At this stage set policy and procedure – build trust and
good relationships – Resolve conflicts – look at
different styles, conflicts, personalities
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Phases
 Norming – resolve differences – appreciate others
strengths and support
 Respect authority and direction – learn to know each
other and become one team – socialize together and
form relationships – become committed
 At this stage let members take responsibility –
Leadership may change, whoever has the expertise
takes over the leadership for that task.
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Phases
 Performing – achieving goal – little friction – work
 together as team – leader can delegate and let team do
 what they want and how they want – people who join
and leave do not disrupt performance. Team runs on
its own.
In this stage most can be delegated to the team – Team
may run itself and does not need much leadership
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Team Review
 Values
 Goals
 Roles
 Procedures
 Relationships
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Effective Teamwork
 1. Everyone participates
 2. People listen to each other
 3. Team members have common goals
 4. Team goals are clear to all
 5. People enjoy working together
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Effective Teamwork
 6. No one dominates or monopolizes
 7. Disagreements are openly discussed
 8. The team can deal with conflict or differences of
opinion
 9. People feel free to say what is on their minds
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Effective Teamwork
 10. Team members are cooperative and supportive
 11. Everyone respects each other’s point of view
 12. The team stays focused
 13. Decisions are made collectively
 14. Everyone assumes responsibilities
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Effective Teamwork
 15. The team can get the job done and have a good
time doing it.
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Ineffective teamwork
 1. Lack of common direction
 2. Lack of commitment
 3. People do not communicate with each other
 4. Unequal participation
 5 Some people dominate
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Ineffective Teamwork
 6. Conflicts cannot be solved
 7. Team members are defensive
 8. There are cliques and subgroups
 9. People do not respect each other
 10. There is no sense of accomplishment
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Ineffective Teamwork
 11. People cannot rely on each other to follow through
 12. Decisions are not made as a group
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Disruptive Group Behavior
 1. Putting others down
 2. Stubbornly disagreeing and opposing beyond
reason
 3. Calling attention to self and holding teams
attention
 4. Bring up and dwelling on unrelated issues
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Disruptive Group Behavior
 5. Goofing –off
 6. Dominating
 7. Manipulating
 8. Withdrawing
 9. Being passive aggressive
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Disruptive Group Behavior
 10. Nit-picking
 11. Gossiping
 12. Acting unprofessional
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