ASSESSMENT
ASSESSMENT
• Assessment is the systematic and on-going process
of collecting and reviewing evidence about the
College's academic and administrative programs
and services and using it to evaluate these
programs and services to improve their quality. It is
focused on improving student learning and the
services delivered to the College community.
ASSESSMENT
Once the outcome is identified and the methods of
assessment are chosen, the next step is to determine
the measures for success or performance for each
expected outcome.
• An Assessment Measure identifies how well a
program is expected to perform on the assessment,
or to what extent an objective is met based on its
actual outcome. Measures can be quantitative or
something tangible so that is clear that the
objective was or was not met.
EXAMPLES
Assessment Measures
For
Administrative, Academic and Student Affairs
EXAMPLES
1.
To increase participation in the lyceum by 15% for 2014-2015.
2.
Create a fact book which is accessible on the web by
November 2014. Data presented are current and
accurate.
3.
Feedback from the annual survey will indicate that 79%
of the users using the newly improved IT services will be very
satisfied or extremely satisfied with the newly implemented
services.
DIRECT AND INDIRECT MEASURES
• Direct Measures are those designed to directly
measure what faculty, staff, students, administrators
know or is able to do and or the benefit of
programming or intervention.
• Indirect measures, measure faculty, staff, students,
administrators perception and satisfaction with the
program or service.
EXAMPLES OF ASSESSMENT TOOLS
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Satisfaction surveys
Graduation rates
Retention rates
Benchmarks set by national, state or peers
Tracking the use of services (hits on the web site, use o f technology)
Recruiting results
Survey of Organization Excellence
Tracking complaints and how they are resolved
External measures of performance or quality
Usage of Programs and Services
Focus groups
Participation Data
Observation of Behavior
Volume of Activity
Level of efficiency ( average response time)
Measure of quality ( average errors)