Church Leader Tool:
Receiving
Feedback
with Pastor
John Pumphrey
Definition of Feedback:
Any information we get about
ourselves.
Definition of Feedback:
Any information we get about
ourselves.
• Feedback from Others
Definition of Feedback:
Any information we get about
ourselves.
• Feedback from Others
• Feedback from Ourselves
The Three “Buckets” of Feedback
The Three “Buckets” of Feedback
1. Appreciation
The Three “Buckets” of Feedback
1. Appreciation
2. Coaching
The Three “Buckets” of Feedback
1. Appreciation
2. Coaching
3. Evaluation
Why We Have Trouble Receiving
Feedback
Why We Have Trouble Receiving
Feedback
• “It sits at the crux of our need to
learn and grow and our need to be
accepted respected and loved just
the way we are.”
Why We Have Trouble Receiving
Feedback
• “It sits at the crux of our need to
learn and grow and our need to be
accepted respected and loved just
the way we are.”
• We are the heroes of our own
stories.
Benefits of Receiving Feedback
Benefits of Receiving Feedback
1. Our relationships are richer
Benefits of Receiving Feedback
1. Our relationships are richer
2. Our self esteem becomes more
secure
Benefits of Receiving Feedback
1. Our relationships are richer
2. Our self esteem becomes more
secure
3. We learn and get better and feel
good about that
External Blocks to Receiving Feedback
1. Given poorly
2. Given by someone we don’t trust
3. Doesn’t make sense
4. Receiving it with competing
commitments (distractions)
Internal Blocks to Receiving Feedback
Internal Blocks to Receiving Feedback
1. Overly negative world view
Internal Blocks to Receiving Feedback
1. Overly negative world view
2. Overly positive world view
Internal Blocks to Receiving Feedback
1. Overly negative world view
2. Overly positive world view
3. How quickly we recover
Internal Blocks to Receiving Feedback
1. Overly negative world view
2. Overly positive world view
3. How quickly we recover
Internal Blocks to Receiving Feedback
1. Overly negative world view
2. Overly positive world view
3. How quickly we recover
(setting a time limit)
Internal Blocks to Receiving Feedback
1. Overly negative world view
2. Overly positive world view
3. How quickly we recover
4. Triggers
Internal Blocks to Receiving Feedback
1. Overly negative world view
2. Overly positive world view
3. How quickly we recover
4. Triggers
• Truth
Internal Blocks to Receiving Feedback
1. Overly negative world view
2. Overly positive world view
3. How quickly we recover
4. Triggers
• Truth
• Relationship
Internal Blocks to Receiving Feedback
1. Overly negative world view
2. Overly positive world view
3. How quickly we recover
4. Triggers
• Truth
• Relationship
• Identity
You are the most important
person in your own learning!
Drawing Out the Best Feedback
1. Develop a measure of curiosity
2. Opportunity to develop a
relationship
Drawing Out the Best Feedback
1. Develop a measure of curiosity
2. Opportunity to develop a
relationship
Drawing Out the Best Feedback
1. Develop a measure of curiosity
2. Opportunity to develop a
relationship
The story you tell about the
feedback you get has a huge
impact on how you feel about it.
Drawing Out the Best Feedback
1. Develop a measure of curiosity
2. Opportunity to develop a
relationship
3. Understand the context
Drawing Out the Best Feedback
1. Develop a measure of curiosity
2. Opportunity to develop a
relationship
3. Understand the context
(Which bucket does it fit in?)
Drawing Out the Best Feedback
1. Develop a measure of curiosity
2. Opportunity to develop a
relationship
3. Understand the context
4. What is their motive?
Drawing Out the Best Feedback
1. Develop a measure of curiosity
2. Opportunity to develop a
relationship
3. Understand the context
4. What is their motive?
5. Good listening
Drawing Out the Best Feedback
1. Develop a measure of curiosity
2. Opportunity to develop a
relationship
3. Understand the context
4. What is their motive?
5. Good listening
6. Redirecting to a better time
Asking For Feedback
Asking For Feedback
1. What do you understand to be my
greatest strength?
Asking For Feedback
1. What do you understand to be my
greatest strength?
2. What do you appreciate most in our
interactions with me?
Asking For Feedback
1. What do you understand to be my
greatest strength?
2. What do you appreciate most in our
interactions with me?
3. What do you wish I would do more of or
less of?
Asking For Feedback
1. What do you understand to be my
greatest strength?
2. What do you appreciate most in our
interactions with me?
3. What do you wish I would do more of or
less of?
4. What gift would like you to give me?
What’s the one thing that you most
want me to know?
What’s the one thing that you most
want me to know?
Name one thing about…
One thing that gets in the way…
Practicing getting feedback helps
us get better at this skill!
Theology of Receiving Feedback
Theology of Receiving Feedback
In and from Jesus, we are redeemed,
made whole, a new creation, beloved
children of God and nothing separate
us from God’s love!
Theology of Receiving Feedback
In and from Jesus, we are redeemed,
made whole, a new creation, beloved
children of God and nothing separate
us from God’s love!
(Acceptance and Growth)
God and Jesus Thanks Us
For Our Ministry!
God and Jesus Thanks Us
For Our Ministry!
“Well done good and faithful
servant!”
The description section below has a
link to downloadable handouts and
original documents, resources to go
deeper, and reflection/discussion
questions. Now who should you
forward this to in order to grow their
leadership?