Gain control of
your documents
and workflows.
Discussion Document
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 1
Discussion topics.
1.
2.
3.
4.
5.
6.
Introductions | Meeting Objectives
Observations
Nuance viewpoint
Solution
Customer use cases
Next steps
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 2
Observations.
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 3
What we’ve heard.
“We have different
security policies for
paper documents
than we do for
digital files.”
–
–
–
Revenue
Regulatory fines and
damaged reputation
Manual processes
increase time-to-revenue
No budget control over
document-related costs
“We have great content management
systems. Information is available, users just
need to know where to look.”
“Email is our primary
method for collaborating
and moving information
through our processes.”
“We calculate our printing
budgets based on our
monthly bills from our
copier vendor.”
Costs
–
–
–
Risk
Inconsistent access
control across devices
High document-related
IT support requirements
Inability to analyze
usage or trends
–
–
–
Compliance gaps from
exposed information
Information
mishandling and loss
Limited audit trail of
MFP activity
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 4
What we’ve learned.
Revenue
–
–
–
More productive users
Faster revenuegenerating processes
IT focus on revenue
– Users can securely print & capture anytime/anywhere
across any device
– All content is available to the right people at the right time
– Information workflows integrated with business processes
– Clear visibility and control over resource utilization
– and user behavior
– Access to all devices, network resources and information
complies with organizational security policies
– Solutions deployed with minimum amount of
IT resources and end user training
– Proven integration with current and desired IT
environment
Costs
–
–
–
Fact-based budget
decisions
Reduced IT support calls
Less reliance on paper
Risk
–
–
Consistent paper and
digital security policies
Audit trail of all
document-related activity
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 5
Nuance viewpoint.
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 6
Uncontrolled documents & workflows are a
root cause of inefficiency, which…
Costs money.
Wastes time.
Reduces quality.
Damages morale.
Increases risk.
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 7
A business process is only as efficient
as it’s least efficient step.
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 8
Gain control. Empower managers and
users to work more securely and efficiently.
[]
GAIN CONTROL
GAIN CONTROL
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GAIN CONTROL
GAIN CONTROL
] [
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GAIN CONTROL
GAIN CONTROL
GAIN CONTROL
GAIN CONTROL
] [
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GAIN CONTROL
GAIN CONTROL
GAIN CONTROL
[ ] [ ]
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GAIN CONTROL
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© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 9
The solution.
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 10
Nuance® Document Imaging Solutions
Gain control [ Print. Capture. Convert.]
[ Security & Compliance ] GAIN CONTROL
[ Business Processes ] GAIN CONTROL
[ Costs ] GAIN CONTROL
G AIN CO NT RO L
[ ]
Nuance Document Imaging
®
G AIN CO NT RO L
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 11
Secure and track.
Gain control [ Security & Compliance ]
[
[
] [
][
]
[
]
[
]
Network security
& user activity
tracking from time
of submission
Encrypt printed
files in transit and
hold print jobs in
secure queue
Users
authenticate and
validate against
corporate
directory services
Authorization
controls access
to device
functions &
workflows.
Page-level
accounting for all
activity
Scanned files
encrypted and
destination
access verified
against user
credentials &
rights
Application
connectivity and
real-time
confirmation of
file delivery
ensures
compliance with
records retention
policy
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 12
]
Automate and accelerate.
Gain control [ Business Processes ]
[Capture]
[Process ]
[ Deliver ]
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 13
Control and reduce.
Gain control [ Costs ]
[
][
Hardware Fleet
Optimization
Cross-platform
support across software
solution set
Increase usage of shared
network devices to
reduce fleet size
Reduce IT hours spent
managing diverse print
drivers and settings
] [
Consumables Cost
Reduction
Eliminate all
non-essential printing
Improve fact-based
management decisions
through real-time, user
and departmental level
activity tracking
Empower users to make
responsible printing
decisions
] [
IT Infrastructure &
Support
]
User Productivity &
Adoption
Deploy the optimal IT
infrastructure to support
organizational needs
Make information
available to the right
people at the right time
Consistent, scalable
implementations across
multiple locations
Present a consistent,
secure process across all
input and output devices
Reduce calls to help
desk for MFP-related
issues
Increase user selfservice for print &
capture workflows
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 14
Thank you.
John Fields,
Technical Consultant
Nuance Document Imaging
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 15
Customer use cases.
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 16
Fairfax County Government
Problems
–
Paper-intensive environment restricted county
objectives of fast, cost-effective service to its
constituents
Solutions
–
–
Secure Scan, Fax and Print workflows
Proactive monitoring of MFP performance
Results
–
–
–
–
Reduced paper output by 20%
Increased security
Faster document delivery
Reduced hardware complexity and
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 17
Nestle
Problems
–
Large, complicated print fleet
No visibility into departmental and user output
requirements
Support confidential printing of sensitive
documents
–
–
Solutions
–
Managed print services engagement with pull
printing, job tracking and device monitoring
solutions
Results
–
–
–
71% reduction in print fleet size
23% cost savings and 20% print volume reduction
IT staff no longer spend time dealing with printer
issues
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 18
Graubünder Kantonalbank
Problems
–
Outdated print fleet across 74 branch locations
Requirements to secure personal financial
information
Support energy conservation initiative
–
–
Solutions
–
Print management & capture workflow software on
156 MFPs
Results
–
–
–
Consolidated 854 printers to 217 total devices
Secured both print & scan workflows
60% decrease in energy consumption
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 19
Liverpool John Moores University
Problems
–
Government mandate to cut expenses
Staff reluctant to give up personal printers
Reduce burden on IT staff
–
–
Solutions
–
–
Print management to manage 220 MFPs across 26
buildings
Single print queue for 180 devices
Results
–
–
–
Reduced annual print spend by 23%
Reduced annual print volume by 20%
Limited downtime risk and freed IT resources
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 20
Amcor Manufacturing
Problems
–
–
–
Lacked secure print workflow
Employees dissatisfied with printing & copying
process, particularly around device availability
High burden on IT staff to support printing
Solutions
–
Print management software, including secure pull
printing across device fleet
Results
–
–
–
Reduced annual print spend by 15%
Reduced number of print drivers by 75%, alleviating IT
burden
Employees able to collect prints when they need them,
while adding security
© 2002-2013 Nuance Communications, Inc. All rights reserved. Page 21