How to engage different social groups in urban mobility?
26/09/2014
CIVITAS Forum Casablanca
Welcome !
Objectives of the day
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Acquire theoretical background on citizen engagement in urban mobility
Gain insights in practical process design
Experience and practice process designing
Leave with a clear view on how to organise citizen engagement
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<Event> • <Date> • <Location> • <Speaker>
Welcome !
Content
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Citizen and Stakeholder Involvement - A Precondition for Sustainable Urban
Mobility- Susanne Boehler, Rüpprecht Consult
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Engaging different social groups, Jan Christiaens, Mobiel 21
Practical exercise
Wrap-up
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<Event> • <Date> • <Location> • <Speaker>
And the floor is for …
Citizen and Stakeholder Involvement –
A Precondition for Sustainable Urban Mobility
Susanne Boehler,
Rüpprecht Consult
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<Event> • <Date> • <Location> • <Speaker>
And the floor is for …
Engaging different social groups
Jan Christiaens,
Mobiel 21
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<Event> • <Date> • <Location> • <Speaker>
Step – by – step
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Define subject and scope
Define context conditions
Decide policy phase
Define goal and level
Identification and analysis of stakeholders
Choose event(s)
Make goals concrete and define result indicators
Setup action plan
Impact and process assessment
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Step – by – step: Step 1
What is the subject / scope of your process?
Plan
Project
Measure
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Step – by – step: Step 2 +3
What is the participation – context?
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Relation to other plans (local, regional, national)?
Is there a tradition of participation in your city?
In-house expertise or external consultant?
Where does participation fit in consultation structure?
In which policy phase we want citizens to participate?
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Planning, execution, evaluation
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Step – by – step: Step 4
Which level of participation do you aim for?
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Information
Consultation
Advise
Co-production
Co-decision
“good information beats bad co-production”
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Step – by – step: Step 5
Identify individual and groups of stakeholders
Analyse
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Expectations
Skills
Level of knowledge
Level of interest
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Step – by – step: Step 6
Choose appropriate participation-event
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Structural or incidental
Direct or indirect
Interaction or no interaction
Examples
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Citizen panel, jury
City or neighbourhood debates
Survey, focus groups
Action research
Advisory board
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Step – by – step: Step 7 + 8 + 9
Make goals concrete and find result indicators
Action and evaluation plan per event
Analysis of the output
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Process
Impact
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Citizen involvement: Hasselt
“Geknipt Mobiel” (approach tested in 15 municipalities)
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Problem finding phase
– Site visit
– Photo’s / presentation
– Discussion (joint fact finding)
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Action plan
– Shared responsibility (co-ownership)
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Prioritise actions and make them concrete
– Names and dates
– the more concrete, the better
– Try to make them SMART
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Shared responsibility: Hasselt
citizens
city / police
traffic generators
Parking management
School travel plans
Use and Promote
alternatives
Information about
decisions
School travel map
Road works
information
Action on parking
Accesibility brochure
Action on parking
Promote alternatives
Measures in school
travel plans
Funding?
Promote offer to other
citizens
Course on traffic rules
and regulations
(police)
Speaking out-project
Parking policy
Traffic
organisation
Information
Awareness
raising
Education
Prevention /
enforcement
infrastructure
Upper level (regional
government, bus
company, ..)
Lowered sidewalks (for
disabled )
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Involving children in Jette
Engaging children in designing a town square
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1st meeting
– Learning to locate the school on a map of the city (game)
– Talking about the direct environment of the school building
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2nd meeting
– Walking in the neighbourhood finding out what they like and dislike in
public spaces
– Encourage and facilitate vision building on the public space (square in this
case)
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3rd meeting
– What is important in public spaces?
– Showing the results to designers, press and policymakers
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Involving children in Jette
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Involving children: conclusions
What is important:
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Empathise
Make and keep it real
Avoid abstract plans and ideas
Playful approaches work!
Take them and their remarks seriously
Listen
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Engaging the elderly
Action research
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Problem finding
Action
Execution of the action
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Engaging the elderly
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Involving elderly citizens: conclusions
What is important:
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Empathise
Dedicate space and time for memories and stories
Avoid organising long meetings
Make sure meeting rooms are easy to access
Make room to talk about ‘participation history’
Avoid prejudice (seniors can’t walk far, seniors are inactive, seniors are
conservative, … )
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The exercise
The case
The city of Participolis is planning for a new public transport network in the city
centre. The mayor is very committed to the plan and wants to engage as much
citizens as possible. He gives the instruction to his officials to organise a
citizen engagement process in:
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The routing of the new PT-lines
Promotion and use of the new PT-network
Evaluation of the network
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The exercise
Your task
Divide into 5 groups:
– Senior citizens
– Children
– Immigrants
– Physically challenged
– Young families
Design a process to engage your target group
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Conclusions
Clear scope
Clear trajectory & objectives
Process management
Shared responsibility
Budget
Timeline
Communicate !
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Thank you!
The CIVITAS Training Team
Contact Details
[email protected]
http://www.civitas.eu