Installing the CSC® Imaging Utility
Through our web-based service called ePrepare®, you can prepare and transmit documents to more
than 1200 counties across the country! Our website has been tested compatible with Internet Explorer,
Chrome, and Firefox. While we do not officially support other browsers, feel free to try your favorite or
visit our Support Webpage for automated testing.
If your browser preference is Internet Explorer, we offer the optional CSC® Imaging Utility. This utility is
an Internet Explorer ActiveX® add-on and it must be installed on each computer where it will be used.
It has the same functionality as the standard toolbar but offers the following unique features:
• OCR
(Optical Character Recognition)
• Ability to direct-scan documents into ePrepare® (a Twain-compliant scanner driver is required)
• Ability to resize scanned pages to letter-size (8.5 × 11 inches) or legal-size (8.5 × 14 inches)
• Ability to recapture image detail in scanned documents
• Ability to register network proxy server credentials (see Tip #5 in the linked guide)
• Automated compatibility tests
If you do not need any of the features listed above, it is not necessary to install this utility to
use our service. Once installed, the utility replaces the standard toolbar with the one shown below:
Document preparation with the CSC Imaging Utility
Fit text to margins;
remove noise, lines,
three-hole punches
Page back/forward
Enter page # to navigate
DELETE
PAGE
NAVIGATION
ROTATE
PAGE
CLEAR
MARGINS
ZOOM
DESKEW PAGE
ADJUST PAGE
Zoom in/out
Fit to screen
Straightens crooked
scans
Moves image
on page
AUTO
CORRECT UNDO
AREA SELECTION
Delete, Lighten, or Darken
user-selected areas
Should you later wish to revert to the standard toolbar, simply uninstall the imaging utility through the
Windows® Control Panel.
Installing the CSC® Imaging Utility
To install the imaging utility, follow these three steps:
1. Using Internet Explorer, login to ePrepare® at https://ep4.ingeo.com
2. Click on your username (upper-right corner) and choose Utilities from the menu
3. Click on the button Download/Upgrade the Imaging Utility and follow the instructions
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CSC® eRecording
Installing the CSC Imaging Utility
Upgrading the CSC Imaging Utility
We periodically release new versions of this utility to improve its functionality and add new features. We recommend that you always use the latest version. To upgrade the utility, follow the three steps outlined at the bottom
of page 1.
During the upgrade process, you may be prompted to close all open Internet Explorer windows so that files in use
can be updated. If you choose not to do so and continue with the installation, then these files will be updated the
next time you restart your computer.
Troubleshooting tips
If you should experience any issues with our service, please review the following four suggestions:
1. Using Internet Explorer? Add CSC as a trusted website
It is critical to shield your workstation from unverified and malicious websites. However, browser security
settings have been known to interfere with the operation of websites known to be safe. If you are unable
to open or save documents in ePrepare®, we recommend adding our website (https://ep4.ingeo.com) as a
Trusted Site.
2. What to do if your internet browser becomes non-responsive
Internet browsers employ some clever strategies to make your browsing experience smoother and faster.
They do this by caching (or saving) some of the data for websites that you frequently visit, and they save some
website data on your hard drive in the form of small text files, or cookies.
If your internet browser becomes non-responsive or slow, it’s possible that some of this data may have
become unreadable. A safe first troubleshooting step is to clear your internet browser’s cache and cookies.
3. Only one copy of the utility should be installed on your computer
We recommend that you click Windows Start  Control Panel  Programs  Programs and Features and look
for the program “CSC® Imaging Utility”. If there are multiple versions installed, we recommend that you uninstall all of them — and then download and install the most current version from our website.
4. If you’ve used ePrepare® prior to August 2013, you may have an outdated imaging utility
Using the steps above, look for a program named “Ingeo® Imaging Utility”. If found, you must uninstall it.
If these tips do not resolve your issue, please contact us for additional troubleshooting steps.
Your CSC® eRecording Support Team
© 2017 CSC® All rights reserved.
1.855.200.1150 ext 2
[email protected]