Acknowledgement of
country
We acknowledge that the lands that
we meet on today are the traditional
lands of the Kaurna people and we respect their
spiritual relationship with their country.
We also acknowledge the Kaurna people as the
custodians of the greater Adelaide region and
that their cultural and heritage beliefs are
important to the Kaurna people today.
Consultation Process
• review of existing Charters / Codes & the key
principles (H&CSC Act section 22)
• internal discussion with HCSCC & Project
Reference Group
• public consultation across health & community services
sectors - service users, carers, service providers, other
stakeholders
• comments received by 11 August 2010 will be considered
by Reference Group
• proposed Charter will be presented to the Minister for
Health, with consultation report, by 1 October 2010
Health & Community Services
Complaints Act (2004)
In developing the Charter, the Commissioner
must have regard to the following principles
(section 22): that a person should be entitled to…
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participate effectively in decisions about the services provided
take an active role
be provided with appropriate services, taking into account
their background
obtain reasonable access to their records
confidentiality
have access to complaints procedure
and that professional and non-professional providers should
be given consideration and recognition for their contribution
Consultation Charter
Guiding principles:
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diversity – South Australia is a diverse society
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capacity – to make decisions
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partnership – between service users & service providers
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contribution – to health & well-being of the community
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authority – can be effected by legal processes
Rights:
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access
safety
quality
respect
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information
participation
privacy
comment
Draft HCSCC Charter
alignment…
Please contact Lisa Firth
Senior Project Officer, HCSCC Charter of Rights
to discuss and obtain a relevant alignment
slide/s for your sector.
Ph: 8226 8651
Email: [email protected]
How will HCSCC use the
Charter?
Section 85 of the Health & Community
Services Complaints Act (2004) says that:
(1) in determining whether a health or community
service provider has acted reasonably, HCSCC must have
regard to:
a) the Charter; and
b) the Charter principles (section 22); and
c) the generally accepted standard that would be
expected of a health or community service provider,
and may have regard to any other matter or information that
HCSCC considers relevant.
(2) HCSCC must in making a decision, take into account the level
of resources reasonably available to the health or community
service provider.
HCSCC decides whether the
service provider’s actions
were reasonable
• What they did was reasonable
- HCSCC takes no further action
• What they did was unreasonable
- Outcome may include: an apology, future
plan for service user, action to prevent it
happening again, recommendations for
service improvement, monitoring progress.
Ongoing role of the
HCSCC
Section 9 (1) of the Health & Community
Services Complaints Act (2004) requires
HCSCC to:
(a) to prepare and regularly review the Charter; and
(d) to provide information, education and advice in
relation to(i) the Charter; and
(ii) health and community service rights and
responsibilities.
It is likely that these functions will be completed in conjunction
with the HCSCC Advisory Council.
How you can participate
• attend a discussion session
• provide feedback:
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on-line feedback form on HCSCC website
download & complete feedback form
in writing (e.g. letter or fax)
formal submission
• distribute information via your networks
• email
• newsletters / ebulletins
• meetings / committees / advisory groups
• facilitate a discussion session with your own
members or networks
Contact HCSCC
www.hcscc.sa.gov.au with e-mail link +
H&CSC Act + HCSCC Charter of Rights
information updates
Phone Lisa Firth, Senior Project Officer HCSCC Charter
P 8226 8651
HCSCC PO Box 199 Rundle Mall SA 5000
Marked Attention: Lisa Firth
Enquiry Service Mon-Fri 9am-5pm
P 8226 8666 country landline toll free 1800 232 007
F 8226 8620