Revised 11/12/15
Armstrong Commercial Ceilings
Customer Visit Request Form
PLEASE NOTE:
– A customer visit cannot be established until the date, times, and agenda are confirmed by the ABP Visit
Coordinator, Jill Keeney. Please designate one field host to work with Jill for your visit.
– Do not make travel arrangements until the visit has been confirmed.
– Embedded Word files in this form are required for completion: Open file, type information, and then close,
returning to the main document. The information will stay intact. There is no need to save individual files, unless,
necessitated by mailing at a later date.
– Jill will acknowledge receipt of your completed Visit Request Form within 48 hours.
– ISS involvement is required for any visit requesting installation training support.
– Please carefully review the Lancaster Corporate Campus Customer Visit Process on page 3 of this form.
* Required lead time for a customer visit – one (1) month.
Visit Location:
Current Date:
Lancaster
Region:
Select Region
Field Host/Rep Name:
Host/Rep Information:
Audix:
Business Phone:
Cell Phone:
Fax #:
Requested Date:
Date of Arrival
Time of Arrival
Date of Departure
Time of Departure
Company/Customer Name:
Type:
If the customer type is other than offered selection, please explain.
Guest
Name(s)
Please use the appropriate form to provide this information. If unknown at this time, names must
be submitted two (2) weeks prior to the confirmed visit date. Accuracy is very important!
TIP: Click on icon to use forms.
Save as new name or close file and
proceed with form completion.
Guest List.doc
Form of Transportation – indicate below.
Car
Hr.
a.m.
p.m.
Hr.
a.m.
p.m.
Select Type of Customer
Bus rental
Commercial air
Please mark: You’re making your own arrangements.
OR You’ll need the Visit Coordinator’s assistance.
Indicate bus co.
Indicate airport for guest arrival.
Select preferred airport
Select 2nd preference
Select 3rd preference
Will ground transportation be needed upon arrival?
Lodging:
Please mark if arrangements have been made.
If so, please name the location.
Please mark if you’d like assistance of Visit Coordinator.
yes
no
Lancaster Lodging Preferences
Marriott at Penn Square
Select order of preference
The Cork Factory Hotel
Select order of preference
The Inn at Leola Village
Select order of preference
DoubleTree by Hilton
Select order of preference
Other (describe)
Please show specific management you’d like included in visit.
Mark Olson
Paul Corr
Joann Davis Brayman
Andy Lake
Dave Cookson
Jill Crager
Paul Aierstuck
Other – Please list below.
Additional comments/concerns/information to help assure a successful visit.
VERY IMPORTANT!
Customer Focus
Provide information about projects or opportunities with this customer.
Visit Objectives
To influence ceiling selection on specific projects, please describe.
General review of ABP capabilities/products/solutions.
Accredited Visit Sessions
For customers requesting continuing education credits, please use the attached
form containing Accredited Visit Sessions.
TIP: Click on icon to use forms.
Save as new name or close file and
proceed with form completion.
Accredited Visit
Sessions.doc
Specific Areas of Interest – Please mark.
Acoustics – Specify 
Basic
Time Needed
Classroom
Office
Healthcare
Environment and Recycling
1 hour each
1 hour or more
Customer Focus Center
30 minutes
Fire Resistance
30 minutes
LEED Certification Process and Tour of LEED Existing Building
Product Review with Hosting Sales Rep– indicate specific product focus.
__________________________________________________________
Installation School Tour.
1 ½ hrs.
1 hour or more
30 minutes
Product Demo. Specify which ISS Rep will be supporting this visit, as well
as the product you wish to demo:
ISS REP: _________________ PRODUCT(S): ________________________
Website Demo
Page 2
30 minutes
30 min. or more
Tour – Acoustics Lab
45 min. or more
Tour – Architectural Specialties
45 minutes
Tour – Avenue
45 to 60 minutes
Tour – Corporate Headquarters
60 min. or more
Tour – Design Studio
30 minutes
Tour – Pilot Plant
60 min. or more
Tour – Marietta Plant (time includes travel from Lancaster)
2 ½ hrs. or more
Tour – Aberdeen Grid Plant (time includes travel from Lancaster)
4 hrs. or more
Other Products/Topics of Interest.
Please specify.
Lancaster Corporate Campus Customer Visit Process
1) Sales Rep submits a Customer Visit Request form to Jill Keeney. Please note that the
required lead time for a customer visit is one (1) month.
2) Jill will confirm if the dates requested are okay. If not okay, she will ask you to select
another date. If okay, proceed with planning. Jill will send you an e-mail either way to
communicate.
3) For customers visiting campus, they may book their own flights or use Gold Circle
Funds for their flights. If they use gold circle funds for their flights, the sales rep or the
customer will need to submit the following to Jill:
 Customers’ travel dates
 Airport preference
 Legal name is it appears on their license
 Date of birth
 Company
There is a form in the Lancaster customer visit request form, which has the majority of
the items listed above, to keep in one simple form. I always recommend completing this
the same time you submit your customer visit request form.
4) Please note, that Jill Keeney will only coordinate flights for customers if they are using
Gold Circle funds. If they are not using gold circle funds, then the customer will need to
coordinate their own flights.
5) Jill Keeney will coordinate the lodging and meals as outlined by the sales rep (host).
Lodging (Room + tax), group meals, and ground transportation is covered by Armstrong
(customer visit code). Please note, that if customers’ orders a movie, individual meal, a
hotel souvenir, etc from the Hotel, these are items the customer is responsible for.
Any questions or concerns, contact:
Jill Keeney
[email protected]
Page 3