ROLE PROFILE
GENERAL DETAILS
Role Title
GSS Solution Specialist
Location
Gaborone/Kimberley
Department
De Beers - Midstream
GBF Band
GBF6
Reports to (manager)
Global IM Midstream Manager
Type of Work
Specialist Support
Manager once removed
De Beers CIO
Date
Feb 2017
CONTEXT
The purpose of Global Information Management (IM) is to enable the delivery of business processes,
communication, collaboration and knowledge management through the deployment, support and maintenance of
enterprise technology, infrastructure, applications and mine technical systems.
PURPOSE
To provide the appropriate Core Diamond application support and expertise to enable the business.
TYPICAL TASKS
-
-
-
-
-
Optimise business performance by enhancing the alignment between business processes and the Global
Sightholder Sales (GSS) systems (with specialisation in the Core Diamond systems-Dynamics AX, SCS and
Product Catalogue), in conjunction with business process owners
Work with the process owners in the business to drive the design of the overall enterprise data and process
structure and developthe GSS solutions and roadmaps to align this (with key focus on the Core Diamond
systems-Dynamix AX, SCS and Product Catalogue). Gain consensus on new process concepts and builds
coalitions to move process improvement forward
Undertake complex process and systems analysis, design and proposal creation, which includes technical
systems problem solving in relation to the current, as well as the future business environment
Provide coaching and advise on future use of technology and business process improvements in the
Midstream Site Sales area (with key focus on the Core Diamond systems-Dynamix AX, SCS and Product
Catalogue)
Work closely with process owners and key users to understand business requirements and drives the
analysis and design of quality technical solutions
Perform functional analysis, requirements definition and GSS solution configuration and testing, in
conjunction with third party configuration teams
Conduct prototypes, develop functional specifications, data mapping, function mapping, setting of
configuration tables and setting of transaction/ control tables in partnership with third part development
teams
Understand the business processes and flows to enable the analysis of business requirements and the
development of solutions for GSS systems
Assist in security/authorization setup, user documentation, data interface design, data migration and
reconciliation for GSS systems
Own the solution architecture, application plans and roadmap for GSS solution and acts as the design
authority
Lead and supervise development of solutions across projects and enhancements in the GSS solution scope
Drive the adoption of best practice and enforce the use of standard systems and solutions for GSS solution
and applications
Keep up to date with technology trends and developments and use proof of concepts (POC's) to trial new
technologies where appropriate
Act as the key specialist point of contact for service providers in problem solving and investigations related to
level 3 and 4 incidents in the GSS area
Ensure the knowledge underpinning application/service delivery is documented, managed and maintained
Work with the operations teams to identify, plan and execute service improvements
1
Role Profile Template
This role profile acts as a guide to the role only and additional work outcomes may be required to be performed by the incumbent
ROLE RELATIONSHIPS
Managerially Accountable to:
IM Midstream Manager
Key Internal Relationships:
Core Diamond Application team, Peripheral Systems team, DBGSS, DTCB, NDTC, DBUK and GSS
Key External Relationships:
Key Service Providers, Contractors/Consultants, Industry Associates and Professional Institutions
Direct Reports (if applicable):
Not Applicable
CAPABILITY REQUIRED TO DO THE ROLE
Mental Processing
Ability
Evidence of ability to complete work of 2 complexity.
This work involves analysis, reflection and the use of data over a longer period of
time, in order to anticipate problems. It requires knowledge of the overall system
and focuses on the direct application and improvement of systems.
Application/Energy
Consistently displays a positive and engaged manner
Motivated, consistently works to best of ability to meet performance criteria
Strives to do things significantly better
Knowledge
Formal qualifications:
An undergraduate qualification (Bachelors degree or equivalent) in the relevant IM
Discipline.
Desirable: It would be advantageous to have a postgraduate qualification in the
relevant IM discipline OR a proven track record of extensive practical experience in
a role and context of similar complexity.
Role-specific knowledge:
- the specific IM field, controls and risk mitigation
- the Midstream business pipeline
- Diamond stock systems (experience and administration)
- ITIL service management
- high quality customer service delivery and collaboration principles
- of the Core Diamond application (AX & Split Control System)
Safety Knowledge:
Provides a consistent outstanding role model in relation to safety practices with a
deep understanding of the importance of safety
2
Role Profile Template
This role profile acts as a guide to the role only and additional work outcomes may be required to be performed by the incumbent
Technical Skills
Social Process Skills
Any other requirements
to perform the work
effectively?
Ability to:
- make recommendation to process stakeholders on process improvement
- analyse and identify risk root causes and quantify potential business impact
- implement solutions to reduce level of exposure and risk
- interpret policy and explain why work needs to be completed in a particular
manner
- explain how a particular process task needs to be fulfilled
- engage with key stakeholders and understand their process requirements
- assign and re-assign work to ensure outputs and the elimination of waste
- participate in Midstream initiatives and the different processes involved
- perform continuous monitoring reviews to make sure that the process aligns to
the overall systems
- comunicate and present at a professional level through oral and/or written
medium
- troubleshoot with strong problem solving skills and analytical ability
- work to tight deadlines, paying attention to detail and respecting the
confidentiality of the information.
- persuade and influence others
Ability to:
- manage self and team (own where relevant)
- development of self and team (own where relevant)
- provide process coaching and advice to team members and other stakeholders
- engage with key stakeholders to make sure that process changes can be
anticipated and planned
- appreciate different thoughts and opinions
- understand different contexts and adjust behaviours appropriately based on
that understanding
- adjust stakeholder communication to align with audience diversity
Travel and collaboration across time zones will be required
3
Role Profile Template
This role profile acts as a guide to the role only and additional work outcomes may be required to be performed by the incumbent