5
High-Performance Teams – Key
to Productivity
Learning Outcomes
1.
Identify and discuss characteristics of highperformance teams.
2. Describe the stages of developing work groups
into effective teams.
3. Name three special types of teams.
Chapter 5
Slide 1
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
5
High-Performance Teams – Key
to Productivity
Learning Outcomes
4. Explain how to build effective face-to-face and
virtual teams.
5. Describe empowerment and explain how it
differs from delegation.
6. Explain delegation and list steps to delegate
effectively.
Chapter 5
Slide 2
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
5
High-Performance Teams – Key
to Productivity
 Characteristics of High-Performance
Teams
 Special Types of Teams
 Developing Effective Teams
 Empowering Your Team
 Delegation
Chapter 5
Slide 3
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Discuss It…
What is a team and why is
teamwork emphasized so much?
Note: difference between a work group and a
high performance team
Synergy: increased effectiveness that results from
combined action or cooperation
Characteristics of High-Performance
Teams
 Approaches that build team
performance:
1. Establish urgency and clear direction.
2. Choose members for skills and abilities.
3. Pay special attention to first meetings
and actions.
4. Set clear behavioral rules.
Slide 5
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Characteristics of High-Performance
Teams
 Approaches that build team
performance:
5. Focus on a few immediate performanceoriented tasks and goals.
6. Challenge the team regularly.
7. Spend a lot of time together.
8. Use positive feedback, recognition, and
reward.
Slide 6
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Work Group vs High-Performing Team
 Work Group: two or more employees
working together to complete a task or
achieve a common goal
 Work group is the beginning stage of development
 Work Groups do not meet standards or have the
autonomy of high performance teams
 High-Performance have synergy
Slide 7
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Characteristics of High-Performance
Teams
Discuss It: What do you think are the
most common characteristics of high
performance teams? Talk to the person
next to you and comprise a list
Slide 8
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Characteristics of High-Performance Teams:
10 Most Common Characteristics
1. Members have shared goals/objectives
2. Each member has knowledge /skills to
contribute but all members do not have the
same knowledge
3. Each member focuses on team goals and puts
them ahead of his own goals
4. Each member is empowered: controls his
own responsibilities and is held accountable
Slide 9
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Characteristics of High-Performance Teams:
10 Most Common Characteristics
5. Each member is committed to the work of the
team, and the decided procedures and does his
fair share
6. Each member is given opportunity to make
decisions
7. Teams members are receptive to other
members’ ideas, shares their own and
communicates openly and effectively
8. Each member respects and trusts the others
Slide 10
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Characteristics of High-Performance Teams:
10 Most Common Characteristics
9. Each member supports team decisions once
they are made
10.Evaluation and rewards are based on team
performance, not individual performance
Slide 11
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Stages of Team Development
Slide 12
 Stage 1: Forming: manager helps members
get to know each other and the task (not
too much detail)
 Stage 2: Storming: manager resolves
conflicts and clarifies info
 Stage 3: Norming: managers divide focus
between members and the task
 Stage 4: Performing: manager concentrates
on task and monitors issues
 Stage 5: Adjourning: manager helps
members with dissolving of group and
preparing for new Administrative
tasks Management © 2015 Cengage Learning. All Rights Reserved.
Chapter 5
Misperceptions About Teamwork
Figure 5.2
Slide 13
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Special Types of Teams
 Cross-Functional Teams: employees
from different functional areas who
are focused on specific objectives
 What would be some advantages/disadvantages of
working on a cross-functional team rather than a team
from your work unit?
Slide 14
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
 Virtual Teams: employees who use electronic
technology for primary interactions
1. What are some examples of technology this type of team
might use? What problems do you see with a virtual team? D
Discuss with class
2. Read “Straight Talk from the Field, p.87 and complete
assignment
 Project Teams: work on a specific project until
it’s completed
Slide 15
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Developing Effective Teams
 Set Up the Team Properly
How would you do this? What are the important
elements to consider?
 Build Trust and Credibility
 Value Diversity
 Leverage Individual Strengths
 Considerations for Virtual Teams
Slide 16
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Build Trust and Credibility
Example: delegating one of your assignments to a deserving
team member or keep promises
Slide 17
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
 https://www.youtube.com/wat
ch?v=XB4fREzCYZA
Chapter 1
Slide 18
 https://www.ted.com/talks/sim
on_sinek_why_good_leaders_
make_you_feel_safe?language
=en
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Trust Within Teams
Slide 19
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Developing Effective Teams
 Set Up the Team Properly
How would you do this? What are the important
elements to consider?
 Build Trust and Credibility
 Value Diversity
 Leverage Individual Strengths
 Considerations for Virtual Teams
Slide 21
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
 GRPI Model
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Goals: The team has clear goals. All members understands and is committed.
Roles and Responsibilities: Work is clearly structured. Individual strengths
are identified. Everyone contributes and knows his responsibilities
Processes: the team has determined effective ways to make decisions, resolve
conflict, and share information (clear communicate)
Interpersonal Relationship Skills: Team members positively relate to one
another. There is trust and mutual support
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Chapter 5
Slide 23
What Is Empowerment?
 Empowered employees are:
 Adequately trained
 Provided with all relevant information and
the best possible tools
 Fully involved in key decisions
 Fairly rewarded for results
Empowerment: The process of making
employees full partners in decision making
and giving them the necessary tools and
rewards
Slide 24
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Class Discussion
“The more power you give away, the
more you have.”
Frances Hesselbein, former head of Girl
Scouts of America
Slide 25
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Why Empower Team Members?
 Positive results from team empowerment:
 Consistently outperform competent employees
 Employees can serve customers quickly.
 Managers are freed from some responsibilities so
they can focus on more important matters.
Slide 26
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Why Empower Team Members?
Slide 27
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Steps Toward Empowering a Team
 Not everyone wants to be
empowered.
 There must be a common strategic
direction.
 Convey the strategic direction in a way
that inspires people to see their role in
its accomplishment.
Slide 28
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Steps Toward Empowering a Team
 Gain your subordinates’ trust
 Build on shared values
 Strive for complete business
process/vision alignment
 Use the right tools
Slide 29
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Delegation
 Delegation
 Assigning duties and responsibilities to
another individual
 Giving that person the necessary decisionmaking authority to be successful in the
completion of assigned tasks
Slide 30
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Empowerment vs Delegation
 Empowerment
 Focuses on a philosophy, a culture, and an
overall thread running through an
organization
 Delegation
 Sharing direct authority and responsibility
for specific work with your employee(s)
Slide 31
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Why delegate?
 Discuss (consider benefits)
 What are some reasons why managers
would not delegate?
Slide 32
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Steps to Effective Delegation
 Assess employees’ readiness
 Choose what to delegate
 Prepare training materials
 Identify performance measures
 Train employees
Slide 33
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Steps to Effective Delegation
 Let employees, customers, and
vendors know
 Give it meaning
 Set your person up for success
 Follow-up
 Celebrate success and give credit
Slide 34
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.
Key Terms
 synergy
 credibility
 cross-functional team
 delegation
 empowerment
 high-performance team
 team
 trust
 virtual team
 work group
 project team
Slide 35
Chapter 5
Administrative Management © 2015 Cengage Learning. All Rights Reserved.