Improving Service
The next slides will provide some
ideas to improve your service.
Tracking Service
• Service should be tracked daily and posted for
your Team to see.
– You can’t improve your service, if you do not know
what it is at now.
– Your Team can’t help, if they don’t know your
goals and you aren’t sharing results with them.
Post & track results!
Analyzing data
• Print yesterday’s “Delivery Times Report” and
review the numbers (sort by route time)
– How did you start your day?
• 1st load time was?
1st OTD time was?
– Any OTD > 15 minutes?
• Could I have done a better job of scheduling?
– Were there any quick dispatches?
Highlight areas
where you
missed your
Goal
National Systems Delivery
Times report
How could you
do better Today?
Tracking 1st OTD & Load of the day
First OTD and LOAD times of the day
Monday
Week
Ending
1st OTD
time
1st
LOAD
time
Tuesday
1st OTD
time
1st
LOAD
time
Wednesday
1st OTD
time
1st
LOAD
time
Thursday
1st OTD
time
1st
LOAD
time
Friday
1st OTD
time
1st
LOAD
time
Saturday
1st OTD
time
How did you start your day today?
1st
LOAD
time
Sunday
1st OTD
time
1st
LOAD
time
Goal Chart
• Display Goals
– Team needs to know what stores goals are in order to
help Manager achieve them.
Post Results
Time Team Members…
– Large Pep
– Cutting pizzas
– Spreading Pepperoni
– Turn around time
between deliveries
– ETC…..
HTA in use
• Estimated Delivery
Time
• Load Time
• Out the Door Time
Great Apartment Maps!