POLICIES FOR THE ED CENTER
PAYMENTS
Payments may be made via cash, personal check &money order (made out to: “Saving the West”), or card. All card
payments will be charged a 3% transaction fee.
Monthly payments must be paid in full prior to first tutoring session unless otherwise agreed upon by the management.
LATE PAYMENTS must be discussed with management and may result in a late fee of $20 or dismissal of the student.
A payment is considered late after 14 days.
REFUNDS WILL NOT BE ISSUED for un-used sessions or cancellations.
BEHAVIOR
Violations to the attached “CODE OF CONDUCT” policy (see reverse) can result in verbal warnings, loss of privileges,
phone calls home, and dismissal without refund for the student—depending on the severity of the offense.
Additionally, we reserve the right to permanently dismiss a student for bullying, unwillingness to work, and any unsafe
behavior.
CANCELLATIONS OR LATE ARRIVALS
To better serve our students and volunteers, the ED Center has adopted no-show and cancellation policies. All students
receiving tutoring will adhere to these policies. NO SHOW/ TARDY POLICY-- Students with tutoring appointments
have fifteen minutes to arrive for their scheduled appointment. If you do not arrive within 15 minutes of your
appointment’s scheduled start time, you will be considered a NO SHOW. Tutors are no longer obligated to meet with
a student who arrives more than 15 minutes late for his/her session, but they may still choose to do so at their
discretion. CANCELLATION POLICY--Parents are advised to give a 24-hour notice before their session time; Please
email [email protected] to do so.
Appointments cancelled less than three hours of the scheduled start time (or 15 minutes after the appointment has
already started) are considered LATE CANCELLATIONS. Student-cancelled appointments must be verified by
parent(s)/guardian(s). If an appointment is cancelled due to a medical emergency, student must bring a doctor’s note.
To cancel an appointment outside normal operating hours, please send an email to [email protected] or leave a
voicemail at (818) 813-1380.
THREE NO SHOW AND/OR LATE CANCELLATIONS occurring within a semester or term period (within 9 weeks)
may result in loss of all tutoring appointments for the remainder of the semester as we have a waitlist for other
students. No shows and late cancellations are non-refundable for that month’s program.
AGREEMENT TO TERMS
I have read and understand the terms of the ED Center payment policy, the Cancellation/Late Policy, and the attached
“Code of Conduct” and agree to uphold these guidelines. I understand that failure to do so may result in cancellation of
all future tutorial appointments.
X
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Parent Signature
Student Signature