No Student Left Behind: Enhancing student learning
opportunities through a whole institution approach to
retention and success
…using impersonal tools to build personal stories
What works?
Debra Mann & Lucy Walker
Realising your potential in the Built Environment
©UCEM
UCEM – An "Alternative Provider" within HE.
• 1919 The College of Estate Management (CEM) is
founded.
• 2013 CEM is granted Taught Degree Awarding Powers
(TDAP)
• One of only 8 alternative providers with this.
• 2015 Achieved University College status and became
the University College of Estate Management (UCEM).
• Delivering supported on-line learning programmes.
• 2017 successful first HE review published
Realising your potential in the Built Environment
©UCEM
Mainstreaming student belonging, retention
& success: An institution-wide initiative
No Student Left Behind: 4 key principles
Accountability
• What can I do to ensure the
student has a successful
outcome?
Flexibility
• How could the existing process
be more flexible?
Creativity
• How can I help the student by
looking at the bigger picture and
thinking differently?
Individuality
• Imagine you are the student –
what would support and excellent
customer service look like to you
in this situation?
©UCEM
Realising your potential in the Built Environment
No Student Left Behind: An institutional approach - Flexibility
• Retention Interventions, directly affecting:
Students
Accessibility
• Changes to year
one semester one
student workload
• Modular-student
assessment support
provided
Flexibility
• Reinforcement of
informed choices
Accountability
• Identifying, chasing
& tracking nonengaged students
Creativity
• Development of
Study skills area
Tutors
Accountability
• Guidance for
assessment
authoring
• Peer
mentoring
Individual
CPD
Creativity
• Tutor resource
development
• Tutor
induction
materials
Institutional processes
Flexibility
• Changes in the strategic
approach to retaining
students who have
suspended or taken a gap
in their studies
Creativity
• Changes in systematic
approach regarding
information released re
deferring & suspending
studies
Realising your potential in the Built Environment
©UCEM
Mainstreaming student belonging, retention & success, through Induction
Individuality
Imagine you are the student – what
would support and excellent customer
service look like to you in this
situation?
• An induction checklist
• Readiness for Learning
Undergraduate and Postgraduate
quizzes
• Plagiarism and Referencing: elearning resource and test
• Key information relating to the
Institution
Realising your potential in the Built Environment
©UCEM
Mainstreaming student belonging, retention & success, through Induction
Readiness for Learning Postgraduate and Undergraduate questionnaires - Accountability
4 sections;
Academic Skills, Personal Organisation,
Support Structures, Use of I.T.
Students are directed according to
responses
Realising your potential in the Built Environment
©UCEM
Learning analytics & the use of institutional data to monitor and
support student belonging, retention and success
Dashboard – Individual, Creative, Accountable
Realising your potential in the Built Environment
©UCEM
Course Activity by Date – LAW7LFS – 14 March 2017
Realising your potential in the Built Environment
©UCEM
Activity metrics
Realising your potential in the Built Environment
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Risk Metrics
Realising your potential in the Built Environment
©UCEM
What’s working?
Learning Analytics : Impact and Benefits to date
We are still at the early stages of our journey!
• Informing strategic direction with learning and teaching
• Knowledge to make informed, data driven decisions as we understand more about our
students
• Identifying the extent to which assessment drives student activity, and using this to inform
module development and our assessment strategy
• Initiatives to increase student engagement
• Supporting ‘No Student Left Behind’ to drive retention and success
• Engagement of staff
Realising your potential in the Built Environment
©UCEM
Student feedback - Demonstrating ‘What’s working’
The i-graduate Distance Education (DE) Barometer
Autumn 2016 identified the following:
➜ 91.2% of students were satisfied with the overall
experience at UCEM
➜ 88.6% of students were satisfied with the overall UCEM
learning experience
➜ 90.5% of students were satisfied with overall support
➜ 90% of students were satisfied with UCEM programme
content
➜ 95% of students were satisfied with the subject area
expertise of lecturers
➜ 91.9% of students were satisfied with our Virtual
Learning Environment
Realising your potential in the Built Environment
©UCEM
Thank you for listening.
We are happy to answer any questions you
may have.
Realising your potential in the Built Environment
©UCEM