EXIT
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EXIT
SCO Exit – part of a whole
Shop fittings
Shop fitting concepts
account for more than half
of ITAB’s turnover. ITAB
offers a basic range of
fittings and customised
concepts parts and fully
customer-adapted
concepts.
Lighting
Nordic Light develops,
manufactures and markets
a full range of energyefficient lighting fixtures
and display lighting. Nordic
Light has been part of ITAB
Shop Concept since 2011.
Exit/Entrance
ITAB is today Europe’s
second largest player in the
entrance and customer
guidance market. ITAB Shop
Products develops, manufactures and markets entrance
and customer guidance systems that optimise customer
flow and improve safety.
Checkouts
ITAB produces and sells
customer checkouts (cco).
The group is today one of
Europe’s largest suppliers
of checkouts. ITAB also
manufactures and sells
innovative self-checkout
solutions (SCO).
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ITAB Shop Concept worldwide
ITAB Shop Concept AB is listed on the OMX Nordic Exchange
and supplies complete shop concepts to the retail and specialist
trades.
ITAB is the market leader in checkouts for the retail trade in
Europe and one of Europe’s largest suppliers of shop fittings.
The business consists of project management, design, development, manufacture and sales. The concept range includes shop
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fittings, mainly in wood and metal, and shop equipment such as
checkouts, entrance systems and shop lighting. The group has
approximately 2,200 employees and had a turnover of SEK 3,511
million in 2012.
ITAB Shop Products– experts in entrance och exit systems
ITAB Shop Products is a manufacturing and export company
specialising in supplying shop equipment such as entrance systems and customer guidance products. Our well-known entrance
systems have been on the market for more than 30 years and are
exported to more than 45 countries in five continents. This has
given us unsurpassed experience and knowledge of how to best
welcome customers to shops – and offer you a well-built system
with theft protection!
Our modern manufacturing plant and our head office are both
situated in Jönköping, south Sweden.
A broad range, flexibility and high quality
Our business concept is to offer entrance, exit and customer
guidance systems of high quality to suit every shop environment
and every budget. Today our range of products includes automatic
entrance and exit gates, mechanical gates, customer guidance
barriers, glass screenwalls, partitions and collision bumpers. We
always endeavour to offer higher quality and better value.
The Checkout Arena of the future with new service possibilities
and safety requirements.
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EXIT
The Checkout Arena of the future
The situation today: Checkout Arena with only traditional checkouts.
Example of an SCO installation for both basket and trolley customers. SCO Exit secures the area and
makes the customer outflow safe and efficient.
A common SCO installation today: SCO is an alternative for customers using a basket – SCO Exit secures the checkout area.
The Checkout Arena of the future: A mix of different kinds of checkouts and where the traditional
check¬out is only a minor part – SCO Exit is a prerequisite for a safe checkout area.
A new Checkout Arena with greater profitability
Development from the completely traditional personnel-intensive
checkout queue into self-service checkouts of various kinds and
in combination with traditional checkouts is fast gaining ground
around the world. Greater profitability is created through fewer
staff being required to deal with more customers at the same time
in an SCO checkout area.
New security requirements when customers become
their own cashiers
Alongside the new SCO checkouts security requirements change
entirely when the customer is given responsibility for payment and
checkout. The checkout area must be defined and delimited and
a technology that handles basic security with payment verification
and gate release automatically must be built into the Exit solution.
We offer a complete Exit solution – uniquely customised
Our Exit solutions are already tried and tested since we are one
of the pioneers in the extremely fast development of SCO. Our
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stating point is to create solutions where the customer feels
comfortable and safe and staff can focus on giving fast customer
service. By means of different types of barrier rails and uprights
the customer flow is steered through the SCO area up to the
automatic gates. We offer different solutions for gate opening and
secure verification of purchases. The system of gates and barriers
also eliminates unwanted backflow into the shop through the SCO
area.
a standalone system with same functions. SCO Exit is compatible
with all POS systems on the market.
Our Exit system can be integrated with the shop’s POS system for
verification of payment and gate opening but can also function as
ITAB Shop Products – a flexible and futureproof SCO Exit solution
for the new Checkout Arena.
From active to proactive staff
In an ITAB SCO Exit, staff are even more an active part of the
shop’s work of creating good relations and positive customer
experiences by being the customer’s guide, always ready to lend
a helping hand.
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Customer-adapted design
Exclusive or frugally efficient – design is part of the
buying experience! Colour and material options provide endless possibilities to give SCO Exit a partly or
completely customer-adapted design expression that
matches the shop’s design concept.
The starting point is our wide basic range of gates, barriers and other
fittings for an efficient, customer-friendly entrance and exit area. And
we can naturally develop and manufacture new, customer-specific
products.
Our latest addition to the range is all-glass gate arms with or without
LED lights.
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SCO Exit – a profitable investment for im proved service and security
PROACTIVE CUSTOMER SERVICE – the dedicated passage-secured SCO area allows staff to focus on
MINIMISES THEFT – The high level of verification security and automatic gates in a dedicated SCO area minimises
PREVENTS BACKFLOW – gates and barriers prevent customers entering through the
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customer service.
the possibility of theft.
exit area.
SCO Exit makes it easy for customers to understand and use
the self-service concept
Staff can focus on helping customers instead of watching
them
The aim is to minimise theft and create a psychological barrier to attempting to steal
The self-service concept is relatively new and many customers
are uncertain how to use it. SCO Exit creates a screened-off
space in the checkout line, where the customer can concentrate
on scanning their purchases and pay at the same time as staff are
on hand to help. SCO Exit creates security, service and order for
the customer in the pay and exit situation.
The SCO Exit secured area with automatic gates allows staff to
focus on helping customers instead of making sure that no-one
leaves without paying. Staff can be proactive in their encounter
with the customer the entire time they are working. Our experience shows quite clearly that the encounter between staff and
customer in an SCO EXIT is a positive experience for the customer thanks to the staff’s availability, commitment and guidance.
The whole design of the SCO Exit area with barriers and gates
signals that it is easier to pay than try to get away through the
checkout area. The high level of security with barcode verification
to pass through the exit gates that we recommend is in principle
impossible to manipulate.
SCO Exit’s automatic gates and barriers effectively prevent
customers entering the shop through the checkout area
(Backflow)
A common problem in all checkout lanes is Backflow – customers
entering the shop through the checkouts. SCO Exit’s gates and
barriers effectively prevent spontaneous attempts to go in the
wrong way and into the SCO Exit area.
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SCO Exit – a complete solution built exa ctly to each shop’s needs
EXIT
SCREENED-OFF AREA – barrier rails & uprights create a dedicated, secure SCO area.
CONTROLLED GATE OPENING – Automatic passage through gates by one customer at a time and also prevents Backflow.
HIGH SECURITY – Gate opening after the customer has verified his/her purchases by scanning the barcodes.
ITAB Shop Products – our focus is on entrance and exit
solutions
With one of the market’s widest ranges of gate solutions, barriers
and scanners we can tailor unique customer solutions. Short lead
times and efficient, rational manufacturing mean that we can carry
out major launch projects and individual installations at the right
price and always with high quality and technical level.
Barrier rails & uprights
Customers are guided to the gate opening by using uprights and
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tubular rails that can be simply adapted to the shop’s layout and
that can be integrated with Exit gates and scanner boxes to make
a complete barrier.
Automatic gates
The automatic exit gates are SCO Exit’s natural valve and allow
the outflow of customers to be controlled. Using ITAB’s Exit gates
with adapted software and integrated sensors ensures that customers leave through the Exit gates one at a time.
Secure verification
After paying the customer is given a receipt with a barcode. The
customer scans the barcode at the gate’s scanner box to verify
the receipt and be allowed out. The gates are opened immediately
the customer has scanned the receipt and the system has approved the barcode. Only valid receipts are accepted; the system
thus gives very high security.
SCO Exit is compatible with all SCO installations regardless of
make.
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EXIT
How do you wish to control the outflow of customers?
Shop-activated gate opening
Customer-activated gate opening
Manual opening by staff or activated by a sensor.
Automatic opening of the exit gates by the customer.
A simple solution that is achieved by staff checking the customer before opening the exit
gates. Requires constant attendance and monitoring by staff.
Customer-activated gate opening is a central element of the SCO Exit system. Staff must
naturally be able to observe the exit gates but the customer-activated gate opening gives
them the freedom and security to work proactively with customers without needing to constantly guard the exit. This gives a high level of security in the outflow of customers.
Gate opening can be triggered by means of the
following solutions:
•
•
•
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Fixed ServiceDesk button.
Remote-controlled opening.
Sensor-triggered opening.
Customers can activate gate opening by means of:
•
•
Terminal impulse – the customer has paid and received a printed receipt
Barcode – the customer scans the barcode on the receipt at the scanner
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GateMaster
computer
CONNECTED
TO THE POS
SYSTEM WITH
A GATEMASTER
COMPUTER
CONNECTED TO THE POS
SYSTEM THROUGH THE
SHOP’S EXISTING COMPUTER
CONNECTED TO EXISTING
PAYMENT TERMINAL
(SUPPLIED SEPARATELY)
Customer activated
opening of the exit gates
Three systems for customer-activated
gate opening
Automatic gate opening is convenient and safe
for both customers and staff. It verifies and
open the gates with a high security level regardless of activation method.
Payment, Scanner and Scanner Flow GM can
be connected to all terminals on the market and
SCO checkouts regardless of make.
Integration into the POS system is handled by
the POS supplier.
Connection from
POS Systems
Scanner Flow GM
Scanner Flow
Payment Flow
The scanner uses GateMaster (a separate computer for
the SCO Exit system) to communicate with the shop’s
POS system for verification.
The scanner is connected to an existing computer in
the shop that communicates with the shop’s POS
system for verification.
The exit gates are connected to a individual-specific
terminal.
The exit gates are opened when a valid receipt’s barcode is
scanned by the customer at the scanner box. The barcode
is generated by the POS system at the time of the
transaction.
The exit gates are opened when a valid receipt’s barcode
is scanned by the customer at the scanner. The barcode is
generated by the POS system at the time of the transaction.
Customer-activated gate opening by scanning receipt.
The barcode on the receipt is checked against the shop’s
transaction register (POS) for verification before the exit
gates are opened.
Scanner Flow GM consists of:
• Barrier rails & uprights
• Exit gates
• Scanner
• GateMaster computer
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Customer-activated gate opening by scanning a receipt.
The barcode on the receipt is checked against the shop’s
transaction register (POS) for verification before the exit
gates are opened.
Customer-activated gate opening on receipt printout.
When a transaction is completed and the terminal’s printer
has printed out the receipt a signal to open is sent to the
exit gates and the customer can leave.
Payment Flow consists of:
• Barrier rails & uprights
• Exit gates
Scanner Flow consists of:
• Barrier rails & uprights
• Exit gates
• Scanner
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Protected customer outflow through the exit gates
SCO Exit is a classic, tried and tested centre arrangement with two exit gates. The gates
are opened protected by the separators that extend into the passage. They protect against
collision with the gates by people passing by outside the checkout area and also clearly
indicate that it is an exit area.
Space-efficient customer outflow
SCO Exit with a very space-efficient solution for a larger checkout area where gate protection is located
inside the checkout area. This solution also means that customers do not go straight out into the passage
outside the checkout area but join naturally and easily – just like an approach road.
Flexible area barrier system
SCO Exit’s wide range of partitions and accessories allows all possibilities to have the
exit gates straight or angled to suit the shop layout and give the most effective outflow of
customers possible.
We create your unique solution
Systematised flexibility
We help you design your new Exit area around your SCO checkouts to give maximum safety and function in minimum space. A solution that your customers and
staff will both like. With the absolutely latest technology and precision and quality
in the products that meet the toughest requirements and can withstand the highest
customer pressure year after year. We plan, manufacture, deliver and build your Exit
solution – to your design and inside your budget!
Using our own CET DESIGNER planning tool for entrance and exit solutions we can quickly create different Exit layouts
together with you. A superbly simply and visual way to find the optimal Exit solution. The layouts are presented in 3D with
all products listed.
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Questions and
answers
1. I have a different supplier than ITAB for my
SCO. Can I still use ISP´s SCO Exit solution?
6. How many staff are normally needed to control
an SCO checkout area?
Yes. ITAB’s SCO Exit can be used with all systems
on the market. Different types of integration are needed, however, depending on system supplier.
Our standard formula is that one person can manage
six SCO checkouts. The exact number varies depending on the shop’s layout and customer flow.
2. What does a GateMaster do?
7. What happens if I lose my receipt and need to
scan to get out?
A GateMaster is simply a computer that communicates with the shop’s POS system and verifies the
validity of the receipt. A GateMaster can control up
to 4 scanner boxes and the same number of gate
pairs. A GateMaster allows all connected gates to be
controlled manually.
3. When do I need a GateMaster?
When the verification of valid receipt function is desired, a computer that communicates with the shop’s
POS system is needed. If the shop does not have
such a computer, a GateMaster is needed to communicate with the POS system and carry out verification
of receipts.
4. How is SCO Exit integrated in the shop’s/
chain’s POS system?
ITAB ScanFlow provides the shop’s/chain’s POS supplier, who is responsible for the integration, with an
implementation document containing all the information required to create the necessary drivers.
5. How do I control closing the gate after it has
received a signal to open?
This is controlled by the software in the exit gate
through double timers: one for final closing that is
activated by a signal to open and that closes unconditionally after time-out and one that is activated by the
photoelectric cell as the gates are passed and allows
several people in the same group to exit together.
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Shop staff must assist and manually open the gates
to let the customer out.
8. Can I use my receipt more than once?
No. This is to prevent forgeries and the use of old
receipts to exit the shop.
9. How long is a receipt valid for scanning?
There is a preset time limit for how long a receipt
is valid. This is set for each chain of shops during
implementation. ITAB’s standardised time limit is 10
minutes.
10. What happens if I have to force a gate open
without scanning in an emergency?
The gates have a “panic function” that allows them to
be forced open. When this is activated,
an alarm will alert the shop’s staff. After the alarm
has timed out, the gates are locked again automatically.
11. Can the gates be controlled if the shop needs
to be evacuated?
Yes. The right type of signal from the alarm system is
needed, however.
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SCO Exit in shops
With over 30 years’ experience of tradition entrance
and exit solutions, we now tailor SCO Exit solutions
for shops across Europe. We deliver the Checkout
Arena of the future with the highest quality in every
part, function and technical solution.
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Barrier rails & uprights are available in chrome and several standard colours – they can also be
painted in any colour desired by the customer.
Full range
Entrance and exit solutions
Our no-fuss flexible entrance and exit solutions can be designed to suit all shapes and sizes of shops. We manufacture
and equip the systems according to your wishes. Manual and
electronic single- or multiple-gate exits. A range of functions
and accessories are available as options.
Barrier rails & uprights
We offer a flexible system of customer guidance barriers that
lead customers effectively in the right direction. Standard
fixing makes it simple to vary the layout and rails and uprights
are available in a large number of heights and lengths.
Entrance gates are available in chrome and several standard colours – they can also
be painted in any colour desired by the customer.
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Scanner boxes are available in chrome and several standard colours – they can also be
painted in any colour desired by the customer.
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Why ITAB SCO Exit?
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ITAB – market leader with long experience of SCO Exit.
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ITAB offers several security levels for different budgets.
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SCO Exit eliminates Backflow into the shop.
ITAB SCO Exit is compatible with all POS systems on the market.
ITAB offers everything from a simple outflow system to a fully
POS-integrated Exit solution.
SCO Exit lets your staff focus on giving service - not
watching customers.
environ
TA
I
SCO Exit creates a safe, efficient outflow for your customers.
nes
are s
SCO Exit reduces thefts by preventing exit without paying.
B
SH
OP PROD
UC
TS
SCO Exit lets customers handle their payment themselves
– making your business more efficient.
ITAB SHOP PRODUCTS AB
Phone: +46 (0)36 299 46 00
Box 9054
E-mail: [email protected]
SE 550 09 Jönköping
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ental aw
m
SCO Exit secures your Checkout Arena.
www.itabshopproducts.se