Management: Arab World Edition
Robbins, Coulter, Sidani, Jamali
Chapter 7: Foundations of Planning
Lecturer: Amani B AL-Kahtani
Learning Outcomes
Follow this Learning Outline as you read and study this chapter.
7.1 Define the nature and purpose of planning
• Define planning.
• Describe the purposes of planning.
• Explain what studies have shown about the relationship
between planning and performance.
• Understand the dynamics of planning in Arab culture.
7.2 Goals And Plans
• Define goals and plans.
• Describe the types of goals organizations might have.
• Describe each of the different types of plans.
7-3
Copyright © 2011 Pearson Education
Learning Outcomes
7.3 Setting Goals and Developing Plans
• Discuss how traditional goal setting and MBO work.
• Describe well-written goals and explain how to set them.
• Discuss the contingency factors that affect planning.
• Describe the approaches to planning.
7.4 Contemporary Issues in Planning
• Explain the criticisms of planning.
• Describe how managers can effectively plan in today’s
dynamic environment.
7-4
Copyright © 2011 Pearson Education
Define the nature and
purpose of planning
1. Define planning.
2. Describe the purposes of planning.
3. Explain what studies have shown about the relationship
between planning and performance.
4. Understand the dynamics of planning in Arab culture.
7-5
Copyright © 2011 Pearson Education
What Is Planning?
Planning
A primary managerial activity that involves:
• Defining
the organization’s goals
• Establishing
• Developing
an overall strategy for achieving those goals
plans for organizational work activities
Formal planning
• Specific
• Written
7-6
goals covering a specific time period
and shared with organizational members
Copyright © 2011 Pearson Education
Why Do Managers Plan?
Purposes of Planning
7-7
•
Provides direction
•
Reduces uncertainty
•
Minimizes waste and redundancy
•
Sets the standards for controlling
Copyright © 2011 Pearson Education
Planning and Performance
•
7-8
Formal planning is associated with:
–
Higher profits and returns on assets.
–
Positive financial results.
•
The quality of planning and implementation affects performance
more than the extent of planning.
•
The external environment can reduce the impact of planning on
performance.
•
Formal planning must be used for several years before planning
begins to affect performance.
Copyright © 2011 Pearson Education
Planning in Arab Culture
•
Planning is underdeveloped in Arab societies
–
•
Fatalism
–
•
the belief in predestination, in the sense that a person has no
control over things that happen to him as things have already
been predestined from God.
This is a mistaken understanding of Qadar.
–
7-9
some attribute this to an Arab culture that is supposedly fixated
on the past and resists planning for the future.
Belief in Qadar does not mean that people should not plan.
Copyright © 2011 Pearson Education
Planning in Arab Culture (cont’d)
•
Early Arabs planned, which explains their successes.
•
Later, however, fatalism – as a historic practice, not a religious
doctrine – has displayed itself in their societies.
•
What is needed is a gradual development in value systems, leading to
the notion that planning is required to succeed and this is – in fact
– in harmony with religious teachings.
7-10
Copyright © 2011 Pearson Education
Planning in Arab Culture (cont’d)
•
Emergence of many successful Arab entrepreneurs and
managers.
•
They built their businesses on proper planning and adequate
organization.
•
This demonstrates that they have been progressively adopting
modern managerial standards.
7-11
Copyright © 2011 Pearson Education
Goals And Plans
1. Define goals and plans.
2. Describe the types of goals organizations might have.
3. Describe each of the different types of plans.
7-12
Copyright © 2011 Pearson Education
How Do Managers Plan?
Elements of Planning
Goals (also Objectives)
• Desired
outcomes for individuals, groups, or entire
organizations
• Provide
direction and evaluation performance criteria
Plans
• Documents
that outline how goals are to be accomplished
• Describe
how resources are to be allocated and establish activity
schedules
7-13
Copyright © 2011 Pearson Education
Types of Goals
•
Financial Goals are related to the expected internal financial
performance of the organization.
•
Strategic Goals are related to the performance of the firm
relative to factors in its external environment (e.g., competitors).
•
If managers emphasize only one goal, other goals necessary for
long-term success are ignored.
7-14
Copyright © 2011 Pearson Education
SMART Objectives
Specific
Measurable
Attainable
Relevant
Time bound
7-15
Copyright © 2011 Pearson Education
Types of Goals (cont’d)
Stated goals can be found in an organization’s charter, annual
report, or public relations announcements, or in public statements
made by managers.
These broadly-worded official statements of the organization
(intended for public consumption) that may be irrelevant to its real
goals (what actually goes on in the organization).
7-16
Copyright © 2011 Pearson Education
Exhibit 7–1
7-17
Copyright © 2011 Pearson Education
Types of Plans
Types of Plans: Breadth
Strategic Plans
•
Apply to the entire organization.
•
Establish the organization’s overall goals.
•
Seek to position the organization in terms of its environment.
•
Cover extended periods of time.
Operational Plans
•
Specify the details of how the overall goals are to be achieved.
•
Cover a short time period.
7-18
Copyright © 2011 Pearson Education
Types of Plans
Long-Term Plans
•
Plans with time frames extending beyond three years
Short-Term Plans
•
7-19
Plans with time frames of one year or less
Copyright © 2011 Pearson Education
Types of Plans (cont’d)
Directional Plans
•
Flexible plans that set out general guidelines and provide focus,
yet allow discretion in implementation
Specific Plans
•
7-20
Plans that are clearly defined and leave no room for interpretation
Copyright © 2011 Pearson Education
Types of Plans (cont’d)
Single-Use Plan
•
A one-time plan specifically designed to meet the need of a unique
situation
Standing Plans
•
7-21
Ongoing plans that provide guidance for activities performed
repeatedly
Copyright © 2011 Pearson Education
Setting Goals and
Developing Plans
1. Discuss how traditional goal setting and MBO work.
2. Describe well-written goals and explain how to set them.
3. Discuss the contingency factors that affect planning.
4. Describe the approaches to planning
7-22
Copyright © 2011 Pearson Education
Setting Goals and Developing Plans
1. Approaches to Setting Goals

Traditional goal setting

MBO

Characteristics of well-written goals
2. Developing Plans
7-23

Contingency factors in planning

Approaches to Planning
Copyright © 2011 Pearson Education
Traditional Goal Setting
•
Broad goals are set at the top of the organization.
•
Goals are then broken into sub-goals for each organizational
level.
•
Assumes that top management knows best because they can
see the “big picture”.
•
Goals are intended to direct, guide, and constrain from above.
•
Goals lose clarity and focus as lower-level managers attempt to
interpret and define the goals for their areas of responsibility.
7-24
Copyright © 2011 Pearson Education
Exhibit 7–2 The Downside of Traditional Goal Setting
7-25
Copyright © 2011 Pearson Education
Maintaining the Hierarchy of Goals
Means–Ends Chain
• The
integrated network of goals that results from establishing a
clearly-defined hierarchy of organizational goals.
• Achievement
of lower-level goals is the means by which to reach
higher-level goals (ends).
7-26
Copyright © 2011 Pearson Education
Management By Objectives (MBO)
•
Specific performance goals are jointly determined by employees
and managers.
•
Progress toward accomplishing goals is periodically reviewed.
•
Rewards are allocated on the basis of progress towards the
goals.
•
Key elements of MBO:
• Goal
specificity, participative decision making, an explicit
performance/evaluation period, feedback
7-27
Copyright © 2011 Pearson Education
Exhibit 7–3
Steps in a Typical MBO Program
1. The organization’s overall objectives and strategies are formulated.
2. Major objectives are allocated among divisional and departmental
units.
3. Unit managers collaboratively set specific objectives for their units
with their managers.
4. Specific objectives are collaboratively set with all department
members.
5. Action plans, defining how objectives are to be achieved, are specified
and agreed upon by managers and employees.
6. The action plans are implemented.
7. Progress toward objectives is periodically reviewed, and feedback is
provided.
8. Successful achievement of objectives is reinforced by performancebased rewards.
7-28
Copyright © 2011 Pearson Education
Does MBO Work?
Reason for MBO Success
•
Top management commitment and involvement
Potential Problems with MBO Programs
•
Not as effective in dynamic environments that require constant
resetting of goals.
•
Overemphasis on individual accomplishment may create
problems with teamwork.
•
Allowing the MBO program to become an annual paperwork
shuffle.
7-29
Copyright © 2011 Pearson Education
Exhibit 7–4
Well-Written Goals
• Written in terms of outcomes,
not actions
 Focuses on the ends, not
the means.
• Measurable and quantifiable
 Specifically defines how
the outcome is to be
measured and how much
is expected.
• Clear as to time frame
 How long before
measuring
accomplishment.
7-30
Copyright © 2011 Pearson Education
• Challenging yet attainable
 Low goals do not motivate.
 High goals motivate if they
can be achieved.
• Written down
 Focuses, defines, and
makes goals visible.
• Communicated to all
necessary organizational
members
 Puts everybody “on the
same page”.
Steps in Goal Setting
1. Review the organization’s mission statement.
Do goals reflect the mission?
2. Evaluate available resources.
Are resources sufficient to accomplish the mission?
3. Determine goals individually or with others.
Are goals specific, measurable, and timely?
4. Write down the goals and communicate them.
Is everybody on the same page?
5. Review results and whether goals are being met.
What changes are needed in mission, resources, or goals?
7-31
Copyright © 2011 Pearson Education
Developing Plans: Contingency Factors in
Planning
1. Manager’s level in the organization
–
Strategic plans at higher levels
–
Operational plans at lower levels
2. Degree of environmental uncertainty
–
Stable environment: specific plans
–
Dynamic environment: specific but flexible plans
3. Length of future commitments
–
7-32
Commitment Concept: current plans affecting future
commitments must be sufficiently long-term to meet those
commitments.
Copyright © 2011 Pearson Education
Exhibit 7–5 Planning in the Hierarchy of Organizations
7-33
Copyright © 2011 Pearson Education
Developing Plans: Approaches to Planning
1. Establishing a formal planning department
–
A group of planning specialists who help managers write
organizational plans.
–
Planning is a function of management; it should never become
the sole responsibility of planners.
2. Involving organizational members in the process
–
7-34
Plans are developed by members of organizational units at various
levels and then coordinated with other units across the
organization.
Copyright © 2011 Pearson Education
Contemporary Issues in
Planning
1. Explain the criticisms of planning.
2. Describe how managers can effectively plan in today’s
dynamic environment.
7-35
Copyright © 2011 Pearson Education
Contemporary Issues in Planning
1. Criticisms of Planning
2. Effective Planning in Dynamic Environments
7-36
Copyright © 2011 Pearson Education
Criticisms of Planning
7-37
•
Planning may create rigidity.
•
Plans cannot be developed for dynamic environments.
•
Formal plans cannot replace intuition and creativity.
•
Planning focuses managers’ attention on today’s competition
not tomorrow’s survival.
•
Formal planning reinforces today’s success, which may lead to
tomorrow’s failure.
•
Just planning isn’t enough.
Copyright © 2011 Pearson Education
Effective Planning in Dynamic
Environments
7-38
•
Develop plans that are specific but flexible.
•
Understand that planning is an ongoing process.
•
Change plans when conditions warrant.
•
Persistence in planning eventually pay off.
•
Flatten the organizational hierarchy to foster the development
of planning skills at all organizational levels.
Copyright © 2011 Pearson Education
Terms to Know
planning
directional plans
goals
single-use plan
plans
standing plans
stated goals
traditional goal setting
real goals
means-ends chain
framing
strategic plans
management by objectives
(MBO)
operational plans
mission
long-term plans
commitment concept
short-term plans
formal planning department
specific plans
7-39
Copyright © 2011 Pearson Education
7-40
Copyright © 2011 Pearson Education