NEC ESMPRO Manager, Agent
ESMDiskArray
SA2500/WA2500
User Guide
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
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Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials,
is the valuable property of NEC Computers and/or its licensors. NEC Computers and/
or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights
to this document, including all design, manufacturing, reproduction, use, and sales
rights thereto, except to the extent said rights are expressly granted to others.
To allow for design and specification improvements, the information in this document
is subject to change at any time, without notice. Reproduction of this document or
portions thereof without prior written approval of NEC Computers is prohibited.
The product(s) discussed in this document are warranted in accordance with the terms
of the Warranty Statement accompanying each product. However, actual performance
of each product is dependent upon factors such as system configuration, customer data,
and operator control. Since implementation by customers of each product may vary, the
suitability of specific product configurations and applications must be determined by
the customer and is not warranted.
Trademarks
NEC ESMPRO, NEC DianaScope, NEC MWA, and ExpressBuilder are trademarks or
registered trademarks of NEC Corporation.
Adobe, and Adobe Acrobat are registered trademarks of Adobe Systems, Incorporated.
Microsoft, Microsoft Windows, Windows NT, Windows 95, Windows 98, Windows
2000 and Windows Server 2003 are all registered trademarks of Microsoft Corporation.
MS-DOS is a registered trademark of Microsoft Corporation.
Intel and Xeon are registered trademarks of Intel Corporation.
Promise and the Promise logo are registered trademarks of Promise Technology, Inc. of
the U.S.A.
LSI and the LSI logo design are trademarks or registered trademarks of LSI
Corporation.
All other product, brand, or trade names used in this publication are the trademarks or
registered trademarks of their respective trademark owners.
rev 2.0 July 2008
Copyright 2008
All Rights Reserved
NEC Computers S.A.S.
10 rue Godefroy
Immeuble OPTIMA
92821 PUTEAUX
3
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
About this Guide
This document describes installation procedures and supported functions of [NEC ESMPRO Manager,
Agent ESMDiskArray]. "NEC ESMPRO Manager, Agent ESMDiskArray"(here in after referred to as [NEC
ESMPRO ESMDiskArray]) extends the functions of NEC ESMPRO Manager and Agent and monitors the state
of following disk array controllers.
In this document, following Disk Array Controller is described "RAID Controller".
・Disk Array Controller (SATA)
・Disk Array Controller (SATA2)
・Disk Array Controller (SAS)
・Disk Array Controller (*)
・RAID Controller (128 MB, RAID 0/1)
・RAID Controller (128 MB, RAID 0/1/5/6)
・RAID Controller (256 MB, RAID 0/1/5/6)
・Internal RAID Controller
・SAS PCI EXPRESS(TM) ROMB (depending on the server model)
・Onboard RAID Controller (LSI Embedded MegaRAID)
Please refer to the "Installation Guide" in EXPRESSBUILDER disk about the installation method of NEC
ESMPRO Manager, Agent.
* About Disk Array Controller
Only server supported by RAID System management utility "Universal RAID Utility" is
observed about Disk Array Controller.
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Contents
Section 1
Introducing the NEC ESMPRO ESMDiskArray ................................. 7
Section 2
Installation ..................................................................................... 8
2.1
2.2
Installation of NEC ESMPRO Manager ESMDiskArray...............................................................8
Installation of NEC ESMPRO Agent ESMDiskArray ...................................................................9
Section 3
3.1
3.2
Uninstallation of NEC ESMPRO Manager ESMDiskArray .........................................................12
Uninstallation of NEC ESMPRO Agent ESMDiskArray .............................................................14
Section 4
4.1
4.2
Function of NEC ESMPRO ESMDiskArray ...................................... 16
Reference of disk array information ....................................................................................16
Confirmation of the problem of disk array............................................................................18
Section 5
5.1
5.2
5.3
5.4
Uninstallation ............................................................................... 12
Notes ............................................................................................ 25
About installation of disk array management utility...............................................................25
Taking Over Settings of NEC ESMPRO Agent ESMDiskArray...................................................25
Update install of NEC ESMPRO Manager, Agent....................................................................26
About WEB component of NEC ESMPRO Manager ................................................................27
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Section 1 Introducing the NEC ESMPRO ESMDiskArray
The NEC ESMPRO ESMDiskArray is the software which extends the function of NEC ESMPRO Manager,
Agent and monitors configurations and failure of the following RAID controllers.
z
z
z
z
z
z
z
z
z
z
Disk Array Controller (SATA)
Disk Array Controller (SATA2)
Disk Array Controller (SAS)
Disk Array Controller (SAS)
RAID Controller (128 MB, RAID 0/1)
RAID Controller (128 MB, RAID 0/1/5/6)
RAID Controller (256 MB, RAID 0/1/5/6)
Internal RAID Controller
SAS PCI EXPRESS(TM) ROMB (depending on your server model)
Onboard RAID Controller (LSI Embedded MegaRAID)
NEC ESMPRO ESMDiskArray is the advanced version of NEC ESMPRO Manager that has only the alert
receive function, extending the monitoring function for disk arrays. The extended functions are as
follows.
z Browsing configuration information of disk arrays with the DataViewer of NEC ESMPRO Manager
z Browsing the states of RAID of disk arrays and physical devices (hard disks) with the DataViewer of
NEC ESMPRO Manager
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Section 2 Installation
NEC ESMPRO ESMDiskArray must be applied to both NEC ESMPRO Manager and NEC ESMPRO Agent.
If NEC ESMPRO Manager, Agent supplied with your machine has already
included NEC ESMPRO ESMDiskArray function:
There may be the case that NEC ESMPRO Manager, Agent installed in your system has
already had the function equivalent to NEC ESMPRO ESMDiskArray, enabling you to
monitor Disk Array Controller (SATA) and Disk Array Controller (SATA2).
In this case, if you attempt to install NEC ESMPRO ESMDiskArray, a message saying
“NEC ESMPRO Manager (Agent) ESMDiskArray already installed” during installation and
the installation will be terminated.
2.1 Installation of NEC ESMPRO Manager ESMDiskArray
Instructions
Confirm the following before starting installation.
‹ The NEC ESMPRO Manager Ver4.0 or later is already installed in the management PC (that may
be the server to be monitored).
‹ Log on to the system as a user with administration authority (Administrator).
Installation of NEC ESMPRO Manager
When NEC ESMPRO Manager is not installed, please use EXPRESSBUILDER disk, and
install NEC ESMPRO Manager.
For detailed procedures of installation, see "User's Guide" or "NEC ESMPRO Manager
Installation Guide" of Online Document.
Installation
The following procedures perform installation.
1. Start the setup program of NEC ESMPRO Manager ESMDiskArray from [Start] menu or command
prompt.
(download folder)\ESMSM\setup.exe
2. The Setup program displays the welcome
message. Click [Next]. Setup program will
start installation of NEC ESMPRO Manager
ESMDiskArray.
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
3. The setup program displays the completion
message of installation. Click [Finish] to
terminate setup and reboot the system.
2.2 Installation of NEC ESMPRO Agent ESMDiskArray
NEC ESMPRO Agent ESMDiskArray must be installed in the machine to which Disk Array Controller is
connected.
Instructions
Confirm the following before starting installation.
‹ The NEC ESMPRO Agent Ver4.0 or later is already installed in the Express Server (that may be the
server to be monitored).
‹ Log on to the system as a user with administration authority (Administrator).
Installation of NEC ESMPRO Agent
When NEC ESMPRO Agent is not installed, please use EXPRESSBUILDER disk, and install
NEC ESMPRO Agent.
For detailed procedures of installation, see "User's Guide" or "NEC ESMPRO Agent
Installation Guide" of online document.
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Installation
The following procedures perform installation.
1. Start the setup program of NEC ESMPRO ESMDiskArray for ESMPRO/ServerAgent from [Start]
menu or command prompt.
(download folder)\ESMSA\setup.exe
2. The Setup program displays the welcome
message of NEC ESMPRO Agent
ESMDiskArray Setup. Click [Next]. Setup
will start installation of NEC ESMPRO Agent
ESMDiskArray.
3. If you have already installed NEC ESMPRO
Agent ESMDiskArray with settings taken
over, the dialog box shown in the right after
completing file copy.
Click [Yes] to take over the settings.
Click [No] not to take over the settings.
For details, refer to ”5.2About installation of
disk array management utility
4. NEC ESMPRO ESMDiskArray acquires the
information on a disk array management
utility. Therefore, be sure to install disk
array management utility in a system.
The disk array management utility that a monitor object RAID controller uses is as follows.
• Disk Array Controller (SATA)
"Promise Array Manager (PAM)"
• Disk Array Controller (SATA)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.78 and later version
• Disk Array Controller (SATA2)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.78 and later version
• Disk Array Controller (SATA2)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.84 and later version
• Disk Array Controller (SAS)
"Web-based Promise Array Management (WebPAM PRO)" Ver. 3.02.0070.00 and later version
• Disk Array Controller
RAID Controller (128 MB, RAID 0/1)
RAID Controller (128 MB, RAID 0/1/5/6)
RAID Controller (256 MB, RAID 0/1/5/6)
Internal RAID Controller
SAS PCI EXPRESS(TM) ROMB (depending on your server model)
Onboard RAID Controller (LSI Embedded MegaRAID)
"Universal RAID Utility" Ver. 1.30 and later version
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
5. Taking Over Settings of NEC ESMPRO Agent
ESMDiskArray”.
6. Setup program displays the completion
message of installation. Click [Finish] to
terminate setup program and reboot the
system.
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Section 3 Uninstallation
Uninstalling NEC ESMPRO ESMDiskArray requires uninstalling both NEC ESMPRO Manager
ESMDiskArray and NEC ESMPRO Agent ESMDiskArray.
Please note the following when uninstalling NEC ESMPRO ESMDiskArray.
z After uninstalling NEC ESMPRO ESMDiskArray, you cannot monitor all the RAID controllers that
NEC ESMPRO ESMDiskArray monitors.
In the version, you cannot monitor the following RAID controllers:
• Disk Array Controller (SATA)
• Disk Array Controller (SATA)
• Disk Array Controller (SATA2)
• Disk Array Controller (SATA2)
• Disk Array Controller (SAS)
• Disk Array Controller (IDE)
• Disk Array Controller (1ch)
• Disk Array Controller (2ch)
• Disk Array Controller
• RAID Controller (128 MB, RAID 0/1)
• RAID Controller (128 MB, RAID 0/1/5/6)
• RAID Controller (256 MB, RAID 0/1/5/6)
• Internal RAID Controller
• SAS PCI EXPRESS(TM) ROMB (depending on your server model)
• Onboard RAID Controller (LSI Embedded MegaRAID)
z When uninstalling NEC ESMPRO Manager, Agent, please be sure to uninstall it in the order as
follows. Uninstallation may fail if in the wrong order.
(1)
Uninstall NEC ESMPRO Manager ESMDiskArray
(2)
Uninstall NEC ESMPRO Agent ESMDiskArray
(3)
Uninstall NEC ESMPRO Manager, NEC ESMPRO Agent
z Please be sure to uninstall it with the same user account as that used at installation.
3.1 Uninstallation of NEC ESMPRO Manager ESMDiskArray
The following procedure performs uninstallation of NEC ESMPRO Manager ESMDiskArray.
1. Close the operation window, DataViewer, and AlertViewer if you are using them. Also, close all
folders opened.
2. Start [Add/Remove Programs] on [Control Panel].
3. Select "NEC ESMPRO Manager
ESMDiskArray" from the list of the
programs currently installed, and click
[Change/Remove].
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
4. Setup program displays the version of
installed NEC ESMPRO Manager
ESMDiskArray. Click [Next]. Setup program
will start uninstallation.
5. Setup program displays the completion
message of uninstallation. Click [Finish] to
terminate setup and reboot the system.
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
3.2 Uninstallation of NEC ESMPRO Agent ESMDiskArray
The following procedure performs uninstallation of NEC ESMPRO Agent ESMDiskArray.
1. Close "NEC ESMPRO Agent ESMDiskArray Console" if you are using it. Also, close all opening
folders.
2. Start [Add/Remove Programs] on [Control Panel].
3. Select "NEC ESMPRO Agent ESMDiskArray"
from the program installed now, and click
the [Change/Remove].
4. Setup program displays the version of
installed NEC ESMPRO Agent ESMDiskArray.
Click the [Next]. Setup program will start
uninstallation.
5. Setup program will displays the following
dialog box during uninstallation. Click [Yes]
to take over the settings of NEC ESMPRO
ESMDiskArray for the use of update install
or other reasons.
Click [No] not to take over the settings.
For details, refer to “5.2 About installation
of disk array management utility
6. NEC ESMPRO ESMDiskArray acquires the
information on a disk array management
utility. Therefore, be sure to install disk
array management utility in a system.
The disk array management utility that a monitor object RAID controller uses is as follows.
• Disk Array Controller (SATA)
"Promise Array Manager (PAM)"
• Disk Array Controller (SATA)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.78 and later version
• Disk Array Controller (SATA2)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.78 and later version
• Disk Array Controller (SATA2)
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.84 and later version
• Disk Array Controller (SAS)
"Web-based Promise Array Management (WebPAM PRO)" Ver. 3.02.0070.00 and later version
• Disk Array Controller
RAID Controller (128 MB, RAID 0/1)
RAID Controller (128 MB, RAID 0/1/5/6)
RAID Controller (256 MB, RAID 0/1/5/6)
Internal RAID Controller
SAS PCI EXPRESS(TM) ROMB (depending on your server model)
Onboard RAID Controller (LSI Embedded MegaRAID)
"Universal RAID Utility" Ver. 1.30 and later version
7. Taking Over Settings of NEC ESMPRO Agent
ESMDiskArray”.
8. Setup program displays the completion
message of uninstallation. Click [Finish] to
terminate setup and reboot the system.
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Section 4 Function of NEC ESMPRO ESMDiskArray
The NEC ESMPRO ESMDiskArray function offers the status monitoring of the RAID system which
uses the RAID controller, and the disk pre-failure prediction function.
The NEC ESMPRO ESMDiskArray performs disk pre-failure prediction and detects a fault in an early
stage.
About the relation between NEC ESMPRO ESMDiskArray and the disk array
management utility
NEC ESMPRO ESMDiskArray acquires the information on a disk array management utility.
Therefore, be sure to install disk array management utility in a system.
About management item and status strings
The management item and the status character string are different by the type of RAID
controller.
4.1 Reference of disk array information
The NEC ESMPRO ESMDiskArray manages the three types of information, "Controller Information",
"Physical Device Information" and "Logical Device Information". You can check this information on
DataViewer.
●
Controller Information
Information including a model, a driver
name, a driver version and the others of RAID
controller will be displayed.
”S.M.A.R.T.”
The item "S.M.A.R.T." indicates the state of
a S.M.A.R.T. function.
When it is "Enable", a monitoring result is
displayed on the item [S.M.A.R.T.] of a
Physical Device Information view.
●
Physical Device Information
Information including the state of the
physical device which constitutes a disk array
controller and state of S.M.A.R.T. function will
be displayed.
Using "split" function of Promise's
disk array controller
Disk Array Controller (SATA), Disk Array
Controller (SATA2), Disk Array Controller
(SATA2) and Disk Array Controller (SAS)
have "split" function.
Physical Device means one hard disk if you
don't divide hard disk. Or, Physical Device
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
means one part which you divided of hard
disk.
Hard disk prevention maintenance
function
The NEC ESMPRO ESMDiskArray offers the
hard disk prevention maintenance function to
diagnose the life of a hard disk by the
S.M.A.R.T. function.
By this function, a hard disk with high error
generating frequency is recognized before
breaking down, and preventive disk
replacement can be carried out.
S.M.A.R.T. function
The S.M.A.R.T. function is the function that
the hard disk itself internally manages
information related to failures and makes an
alarm notification if it predicts that a failure will
occur in the near future.
Whether information is related to a failure or
not depends on vendor specifications.
●
Logical Device Information
Information including the state of the logical
device which constitutes a disk array controller,
RAID, and capacity will be displayed.
"Rebuild Status"
[Rebuild Status] is displayed only when a
logical device is rebuilding.
About origin of Logical Device ID
In the case of Disk Array Controller (SAS), the origin of "Logical Device ID" value is
different from disk array management utility "WebPAM PRO".
- DataViewer: 1 origin (1, 2, 3…)
- WebPAM PRO: 0 origin (0, 1, 2…)
In the case of the following, it means the same logical device.
DataViewer: 1
WebPAM PRO: 0
About “Rebuild Status”
Item "Rebuild Status" might be displayed as a monitor item of the physical device. It is
depending on the type of RAID Controllers.
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
4.2 Confirmation of the problem of disk array
This section explains the method for checking disk array failures related to NEC ESMPRO
ESMDiskArray, countermeasures, and operations including the change method of a setup.
●
Confirmation of hard disk failure
If NEC ESMPRO Agent ESMDiskArray
detects some problem with a hard disk, it will
report an alert message of the problem to NEC
ESMPRO Manager. The alert will report about
both the "Physical Device" in which the failure
occurred, and the "Logical Device" which
consists of the "Physical Device". Please check
the AlertViewer in the Manager, in order to
recognize which "Physical Device" or "Logical
Device" has the failure.
The content of alert message if Physical Device is broken
The alert message about "Physical Device"
The alert message "Logical Device"
Physical Device changed to Dead (Offline)
Disk Array: SuperTrak EX8350
Disk ID: 01-01
Model: ST3808110AS
Logical Device changed to Critical
Disk Array: SuperTrak EX8350
Logical Device ID: 1
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Change of the state color of the "Logical Device"
In addition, the manager displays the
problem information of the hard disk in the
[Disk Array] -> [PhysicalDevice] of the
DataViewer. The color of the "Logical Device"
which consists of the failed "Physical Devices"
also changes.
Status of Logical Device
(Normal color): Functional
(Warning color): Critical
(Abnormal color): Offline
Change of the state color of the "Physical Device"
At the time, the state of the "Physical
Device" in which the failure occurred to
"Offline".
Status of Physical Device
(Normal color): Functional
(Abnormal color): Offline
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Component of RAID System
When the RAID System management utility is "Universal RAID Utility", RAID controller, a
Physical Device, and a Logical Device that composes the RAID system are displayed in
the DataViewer of NEC ESMPRO Manager by the following format.
- RAID Controller: Controller name (ID)
- Physical Device: Enclosure number – Slot number (ID)
- Logical Device: (ID) Logical Device
This composition information corresponds with the DataViewer and Universal RAID
Utility as follows.
RAID Controller
In the case of the following, it means the same RAID Controller.
- DataViewer: MegaRAID SAS 8708EM2(0)
- Universal RAID Utility: RAID Controller #number(0)
Physical Device
In the case of the following, it means the same Physical Device.
- DataViewer: 1-3(ID=3)
- Universal RAID Utility: Enclosure -> 1, Slot -> 3, ID -> 3
Logical Device
In the case of the following, it means the same Logical Device.
- DataViewer: [1] Logical Device
- Universal RAID Utility: Logical Device #number(1)
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
●
Confirmation of hard disk failure (other case)
NEC ESMPRO ESMDiskArray may be disable to monitor the RAID controller when can't get
information of the failure hard disk. In this case, NEC ESMPRO ESMDiskArray will recognize that
some problem occurred with this hard disk, and will report the below alert to NEC ESMPRO
Manager.
Also, the same phenomenon occurs when more then two of hard disk breaks in a logical device,
and can't get information of the logical device. In this case, NEC ESMPRO ESMDiskArray will
report the below alert too.
If you receive this alert, confirm yes or no of failure of physical device and logical device by disk
array management utility, LED and the others.
When NEC ESMPRO ESMDiskArray can't get information of Physical Device and
Logical Device, the agent reports the following alert.
The report about "Physical Device"
Physical Device might change to Dead
Disk Array: SuperTrak EX8350
Disk ID: 01-01
Model: ST3808110AS
The report about "Logical Device"
Logical Device might change to Critical
Disk Array: SuperTrak EX8350
Logical Device ID: 1
Alert during maintaining disk array
When delete some physical device and/or logical device during maintenance of disk
array, NEC ESMPRO ESMDiskArray will recognize that physical device and/or logical
device broke, and report the above alert. Ignore the above alert during maintenance of
disk array.
If you don't want to see the wrong alert, stop the "ESMDiskArray" Service before
maintenance.
Displaying of these physical device and logical device on DataViewer
The DataViewer of NEC ESMPRO Manager will not display such a physical device and
logical device. Maintain by the information of alert message.
About RAID System including Hot Spare
When the problem happens to Physical Device in the RAID system including the Hot
Spare, the DataViewer displays "Ready" as a state of the hard disk.
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
●
Pre-Failure prediction of Physical Device
When the "Physical Device" is determined that it has many errors by pre-failure prediction, NEC
ESMPRO Agent reports the following alert to manager.
Report about the "Physical Device"
The S.M.A.R.T. feature considered the
Physical Device to be in Warning state.
Disk Array: SuperTrak EX8350
Disk ID: 01-01
Model: ST3808110AS
Reset: Disables
The report of "Physical Device"
Change of the S.M.A.R.T. state
At the time, the S.M.A.R.T. state of the
"Physical Device" which has many errors by
pre-failure prediction changes to "Warning".
The pre-failure prediction status of Physical Device.
(Normal color): Normal
(Warning color): Warning (Hard disk pre-failure prediction finds errors.)
Resetting S.M.A.R.T. status
The hard disks with S.M.A.R.T. in warning color should be replaced because they have
little time left to live. The status of S.M.A.R.T. of the hard disks connected to Disk Array
Controller (SATA) and Disk Array Controller (SATA2) is automatically reset each time
when they are replaced. Therefore, you do not need to reset the status of S.M.A.R.T. (At
this time, [Reset] in DataViewer is grayed out.)
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
●
Changing monitoring interval value of NEC ESMPRO ESMDiskArray
The monitoring interval value of NEC ESMPRO ESMDiskArray can be changed into an arbitrary
value. The interval value is set using a [NEC ESMPRO Agent ESMDiskArray Console] of NEC
ESMPRO Agent ESMDiskArray.
To start "NEC ESMPRO Agent ESMDiskArray Console", point [Program], [NEC ESMPRO
ESMDiskArray] from [Start] menu, and click [Console]. The interval value of ESMDiskArray
service can be changed, from [ESMDiskArray service monitoring interval change] in the [Config]
menu.
About setting of monitoring interval of NEC ESMPRO ESMDiskArray
Do not change the default interval value (recommended). If a sample interval is changed
to longer, discovery of "Physical Device" failure may delay. Consequently, recovery may
become impossible.
Default
Possible setting range
23
60 (sec.)
60 - 3600 (sec.)
NEC ESMPRO Manager, Agent ESMDiskArray User Guide
●
Reset the disk array information of NEC ESMPRO ESMDiskArray
Reset the status information when the configuration of the physical devices connected to the
RAID controller is changed. Using NEC ESMPRO Agent ESMDiskArray Console and Manager, you
can reset status of status information.
NEC ESMPRO Agent ESMDiskArray Console displays only a physical device to be reset and it is
deleted from a list when reset is completed successfully.
NEC ESMPRO Agent ESMDiskArray console display
For Disk Array Controller (SATA), Disk Array Controller (SATA2) the list of “Physical
devices” is not displayed in the "NEC ESMPRO Agent ESMDiskArray console because
resetting is automatically performed when replacing hard disks.
When no RAID controller to be monitored by NEC ESMPRO ESMDiskArray is
connected
When no RAID controller to be monitored by NEC ESMPRO ESMDiskArray is connected, if
the "NEC ESMPRO Agent ESMDiskArray console" is activated, an error message is output
and the console will be terminated. Please be sure to activate the console after
connecting a RAID controller.
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NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Section 5 Notes
5.1 About installation of disk array management utility
NEC ESMPRO ESMDiskArray acquires the information on a disk array management utility. Therefore,
be sure to install disk array management utility in a system.
The disk array management utility that a monitor object RAID controller uses is as follows.
• Disk Array Controller (SATA)
"Promise Array Manager (PAM)"
• Disk Array Controller (SATA)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.78 and later version
• Disk Array Controller (SATA2)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.78 and later version
• Disk Array Controller (SATA2)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.84 and later version
• Disk Array Controller (SAS)
"Web-based Promise Array Management (WebPAM PRO)" Ver. 3.02.0070.00 and later version
• Disk Array Controller
RAID Controller (128 MB, RAID 0/1)
RAID Controller (128 MB, RAID 0/1/5/6)
RAID Controller (256 MB, RAID 0/1/5/6)
Internal RAID Controller
SAS PCI EXPRESS(TM) ROMB (depending on your server model)
Onboard RAID Controller (LSI Embedded MegaRAID)
"Universal RAID Utility" Ver. 1.30 and later version
5.2 Taking Over Settings of NEC ESMPRO Agent ESMDiskArray
NEC ESMPRO Agent ESMDiskArray parameters that can be changed are deleted after uninstalling
NEC ESMPRO Agent ESMDiskArray. You can take over settings by using the “takeover” function when
performing update install of NEC ESMPRO Agent and reinstallation of NEC ESMPRO Agent
ESMDiskArray.
To use the function, click [Yes] in the following dialog box at uninstallation.
Clicking [Yes] will display the following dialog box only at the subsequent installation.
Click [Yes] to take over the settings. Clicking [No] performs installation with the default parameters.
25
NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Saving taken-over data
The data saved at uninstallation will be deleted after completing the subsequent
installation.
Note that the taken-over data will be deleted whether you select [Yes] or [No] in the
selection dialog box.
5.3 Update install of NEC ESMPRO Manager, Agent
When you perform update install of NEC ESMPRO Manager, Agent, NEC ESMPRO ESMDiskArray is
not installed at the same time. To install it, uninstall NEC ESMPRO ESMDiskArray, perform update
install of NEC ESMPRO Manager, Agent, and then reinstall NEC ESMPRO ESMDiskArray.
Please be sure to perform update install in the following order:
1. Uninstall "NEC ESMPRO Manager ESMDiskArray".
2. Uninstall "NEC ESMPRO Agent ESMDiskArray". At this time, you can take over the current settings.
For details, refer to “5.1 About installation of disk array management utility
3. NEC ESMPRO ESMDiskArray acquires the information on a disk array management utility.
Therefore, be sure to install disk array management utility in a system.
The disk array management utility that a monitor object RAID controller uses is as follows.
• Disk Array Controller (SATA)
"Promise Array Manager (PAM)"
• Disk Array Controller (SATA)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.78 and later version
• Disk Array Controller (SATA2)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.78 and later version
• Disk Array Controller (SATA2)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.84 and later version
• Disk Array Controller (SAS)
"Web-based Promise Array Management (WebPAM PRO)" Ver. 3.02.0070.00 and later version
• Disk Array Controller
RAID Controller (128 MB, RAID 0/1)
RAID Controller (128 MB, RAID 0/1/5/6)
RAID Controller (256 MB, RAID 0/1/5/6)
Internal RAID Controller
SAS PCI EXPRESS(TM) ROMB (depending on your server model)
Onboard RAID Controller (LSI Embedded MegaRAID)
"Universal RAID Utility" Ver. 1.30 and later version
4. Taking Over Settings of NEC ESMPRO Agent ESMDiskArray”.
5. Update "NEC ESMPRO Manager" and "NEC ESMPRO Agent".
6. Install "NEC ESMPRO Agent ESMDiskArray". At this time, you can take over the setting saved at
uninstallation. For details, refer to “5.1 About installation of disk array management utility
7. NEC ESMPRO ESMDiskArray acquires the information on a disk array management utility.
Therefore, be sure to install disk array management utility in a system.
The disk array management utility that a monitor object RAID controller uses is as follows.
• Disk Array Controller (SATA)
"Promise Array Manager (PAM)"
• Disk Array Controller (SATA)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.78 and later version
• Disk Array Controller (SATA2)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.78 and later version
• Disk Array Controller (SATA2)
"Web-based Promise Array Management (WebPAM)" Ver. 2.0.0070.84 and later version
26
NEC ESMPRO Manager, Agent ESMDiskArray User Guide
• Disk Array Controller (SAS)
"Web-based Promise Array Management (WebPAM PRO)" Ver. 3.02.0070.00 and later version
• Disk Array Controller
RAID Controller (128 MB, RAID 0/1)
RAID Controller (128 MB, RAID 0/1/5/6)
RAID Controller (256 MB, RAID 0/1/5/6)
Internal RAID Controller
SAS PCI EXPRESS(TM) ROMB (depending on your server model)
Onboard RAID Controller (LSI Embedded MegaRAID)
"Universal RAID Utility" Ver. 1.30 and later version
8. Taking Over Settings of NEC ESMPRO Agent ESMDiskArray”.
9. Install "NEC ESMPRO Manager ESMDiskArray".
5.4 About WEB component of NEC ESMPRO Manager
In case of using WEB component of NEC ESMPRO Manager Ver. 4.24 and earlier version, the value
of "Cache Write Mode" may be wrong value. If you set "Auto switch" to cache write mode by disk array
management utility, the WEB component displays "blank" on "Cache Write Mode".
When "Cache Write Mode" is "blank" on WEB component, confirm real value by DataViewer of NEC
ESMPRO Manager.
27
NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Appendix: Alert list
ESMDiskArray
This service monitors disk array configurations and status of physical/logical device.
Please check a disk array when the alert of this service occurs
Event Viewer
Event
Type
ID
1000
Inform
ation
Descriptions
Alert Viewer
Detail
Logical Device changed
to %1.
Disk Array: %2
Logical Device ID: %3
Logical Device changed
to %1.
Disk Array: %2
Logical Device ID: %3
Action
Status
-
Green
Report (Default)
Manag ALIVE
er
X
Pager
Others
Note
%1: Character sequence "Online" (When there is
an expression specific to a vendor, a character
sequence is like "Online(x).")
%2: The controller name by which the logical
device is built
%3: Logical Device ID
1001
Warnin
g
Replace the failed
Yellow
X
X
%1: Character sequence "Critical" (When there is
an expression specific to a vendor, a character
sequence is like "Critical(x).")
%2: The controller name by which the logical
device is built.
%3:: Logical Device ID
1002
Fatal
Replace the failed
Physical Device and
reconstruct the Logical
Device.
Red
X
X
%1: Character sequence "Offline" (When there is
an expression specific to a vender, a character
sequence is like "Offline(x)")
%2: The controller name by which the logical
device is built
%3: Logical Device ID
1003
Inform
ation
-
Green
X
28
%1: Character sequence "Consistency Check"
(When there is an expression specific to a
vendor, a character sequence is like "Consistency
Check(x)")
%2: The controller name by which the logical
device is built
%3: Logical Device ID
NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Red
X
X
Logical Device might Check the utility for
this disk array, event
change to Offline.
log or hardware. If
Disk Array: %1
Logical Device ID: %2 this Logical Device has
some trouble, replace
the failed Physical
Device and
reconstruct the Logical
Device.
Physical Device changed Green X
to %1.
Disk Array: %2
Disk ID: %3
Model: %4
1004
Fatal
Logical Device might
change to Offline.
Disk Array: %1
Logical Device ID: %2
1010
Inform
ation
Physical Device changed
to %1.
Disk Array: %2
Disk ID: %3
Model: %4
1011
Fatal
Replace this Physical
Device
Red
X
1012
Inform
ation
-
Green
X
29
X
%1: The controller name by which the logical
device is built
%2: Logical Device ID
%1: Character sequence "Online" (When there is
an expression specific to a vendor, a character
sequence is like "Online(x).")
%2: The controller name by which the physical
device is built.
%3: Physical Device ID
%4: Model name of physical device.
%1: Character sequence "Dead" (When there is
an expression specific to a vendor, a character
sequence is like "Dead(x)")
%2: The controller name by which the physical
device is built
%3: Physical Device ID
%4: Model name of physical device
%1: Character sequence "Rebuild". (When there
is an expression specific to a vendor, a character
sequence is like "Rebuild(x).)
%2: The controller name by which the Physical
Device is built.
%3: Physical Device ID.
%4: Model name of physical device
NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Green X
1013
Inform
ation
1014
Inform
ation
1015
Fatal
Physical Device
change to Dead.
Disk Array: %1
Disk ID: %2
Model: %3
1020
Warnin
g
1030
Inform
ation
%1: Character sequence "Hot Spare" (When there
is an expression specific to a vendor, a character
sequence is like "Hot Spare(x)")
%2: The controller name by which the Physical
Device is built
#3: Physical Device ID
#4: Model name of Physical Device.
-
Green
X
Physical Device might
change to Dead.
Disk Array: %1
Disk ID: %2
Model: %3
Check the utility for
this disk array, event
log or hardware. If
this Physical Device
has some trouble,
replace it with another
one.
Red
X
X
%1 The controller name by which the physical
device is built.
%2: Physical Device ID
%3: Model name of Physical Device
The S.M.A.R.T. feature
considered the Physical
Device to be in Warning
state.
Disk Array: %1
Disk ID: %2
Model: %3
Reset: %4
The S.M.A.R.T. feature
considered the Physical
Device to be in Warning
state.
Disk Array: %1
Disk ID: %2
Model: %3
Reset: %4
Yellow
X
X
%1: The controller name by which the physical
device is built.
%2: Physical Device ID
%3: Model name of Physical Device
%4: The necessity for reset
%1
%1
Continuation use of
this physical device is
dangerous. Contact
your hardware vendor
for a replacement.
When this Physical
Device needs reset,
reset the Device after
replacement devices
using the Manager or
ESMDiskArray Console
of an Agent.
-
Green
X
might
30
%1: Character sequence "Ready" (When there is
an expression specific to a vendor, a character
sequences like "Ready(x)".)
%2 The controller name by which the physical
device is built.
%3: Physical Device ID
%4: Model name of Physical Device
This is used by the option function.
Arbitrary character sequences set to %1
1031
NEC ESMPRO Manager, Agent ESMDiskArray User Guide
Yellow X
1032
Warnin
g
Fatal
%1
%1
9000
Fatal
ESMDiskArray Service
stopped. Please start
ESMDiskArray
service. %1
-
-
-
This is used by the option function. Arbitrary
character sequences set to %1
This is used by the option function. Arbitrary
character sequences set to %1
Error code set to %1.
%1
%1
-
Red
9001
Warnin
g
Some feature of
ESMDiskArray Service is
not available. Please
restart ESMDiskArray
service. %1
-
-
-
Error code set to %1.
9002
Warnin
g
Do monitoring as right
after installing. %1
-
-
-
Error code set to %1.
31
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