Chapter 4: Emotions and Moods
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LO 1
Emotions and Moods
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LO 1
Emotion
Six essentially universal emotions
May be placed along a spectrum of emotion
Happiness
Surprise
Fear
Sadness Anger
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DisgustDisgust
LO 1
Moods
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LO 3
Sources of Emotions and Moods
Personality
 Affect intensity
Time of Day
Day of the Week
Weather
Stress
Social Activities
Sleep
Exercise
Age
Sex
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LO 4
Emotional Labor
 Emotional labor
Emotional dissonance
Types of Emotions
 Felt: actual emotions.
 Displayed: required or appropriate emotions.
Surface acting
Deep acting
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LO 5
Affective Events Theory
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LO 6
Emotional Intelligence
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LO 7
Emotion Regulation
Emotion regulation involves identifying and
modifying the emotions you feel.
Emotion Regulation Techniques
 Acknowledging rather than suppressing
emotional responses to situations.
 Re-evaluating events after they occur.
 Venting.
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LO 8
How Managers Can Influence Moods
Use humor and praise to increase employees’
positive moods.
Being in a good mood oneself can result in
more positivity and better cooperation.
Selecting positive team members can have a
contagion effect.
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