Goodwill Keystone Area
Our Mission and Services
Transformation
Goodwill then…
Reverend Edgar
Helms founded
Goodwill in
Boston, MA in
1902
Goodwill now…
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162 Community Based Organizations
3000 Stores
Helped more than 312,000 find jobs
83% percent of revenues are channeled into job
training and placement programs and other
critical community services.
22 Counties in Pennsylvania
1444 Employees
Adams
Berks
Bucks
Chester
Cumberland
Dauphin
Franklin
Juniata,
Lancaster
Lebanon
Lehigh
Lycoming
Mifflin
Montgomery
Montour
Northampton
Northumberland
Perry
Schuylkill
Snyder
Union
York
Goodwill’s Mission:
To support persons with disabilities and
other barriers to independence in
achieving their fullest potential as
workers and members of the broader
community
Wide range of services
• Assessment services
• Facility based/Community based
training
• Job find and job support
• Benefits Counseling (WIPA)
• Project Search, Clubhouse
Wide range of
populations
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People with IDD
People with BH/MH
Youth
Vets, Seniors, People with Criminal
Backgrounds and other barriers
2015/2016
• Served 4104 individuals
• Helped 285 people find jobs in the
community
• Helped 69% of people placed in 14/15
retain employment for at least one year
Our journey
We started on this journey due to changes in
the external landscape, but we took this
opportunity to decide how to transform our
service delivery system to become a premier
provider of job and career services.
Centers for Medicare and Medicaid Services - CMS
Changing Public Opinion
ADA/ DOJ
WIOA
Governor’s Executive Order
Employment First
Impact for GKA
• We received approximately $3.5 million in
revenue from this funding source
• We served approximately 395 individuals
in 4 settings that we believed would be
deemed unallowable (11% of those we
serve)- Harrisburg and Elizabethville,
Allentown, Lancaster
Action Steps 14 - 15
• Staff gathered data and started the formal
discussion
• Senior Management and Board identified
general direction
• Leadership Staff worked in 2 groupsevolution and revolution; white papers
• Used this info to plan 15/16, including
budget
Action Steps 15 - 16
• Began monthly updates to Mission
Committee of the Board, quarterly to
Board
• Engaged consultant, courtesy of one time
funds
• Crystalized vision and plan with Board
retreat in May
Action Steps 16 - 17
• Developed communication plan
• Developed toolkit for staff
• Communication with stakeholders began
 Lead AE and other counties/SCO’s
 Our staff
 Parents and consumers (2 rounds)
 Other interested parties
Why
How
What
Is the system
changing
Will the new
system work
Will Goodwills
Vocational
Program
look like
Our path forward
• Build on and expand our history of
providing Competitive Integrated
Employment services:
• Transitional Employment
• Traditional Employment Services
• Customized Employment and
Discovery
Our path (continued)
• GKA will no longer provide nonvocational programs
• GKA will no longer provide
vocational programs that rely on
special minimum wages (14c) or are
segregated (facility based)
• Change will occur on or before 7/1/18
Support for Individuals
• We will help some move into
Competitive Integrated Employment
or in a program leading to CIE
• We will help some move to alternate
programs/providers consistent with
their life plans
• Some may retire consistent with their
age and life plans
Plan for 17 - 18
• Planning continues one person at a time
• Ending some programs on 12/31/17 and others by
6/30/18
• Continuing to provide Transitional Work (now
Small Group Employment)
• Growing Assessment services- Discovery, CBWA
• Growing Employment services- including
Customized, Project Search, etc.
• Exploring other options that would lead
to/support Employment
Key Elements
• Full Board/Leadership understanding and
commitment
• Solid communication plan for all
stakeholders, resources for staff
• Ending new enrollments to workshop
• Capacity building
• Prepare to “course correct” the details
• Stay the course toward your vision
Questions?
Contact info:
Susan Soderberg
Senior VP of Mission Services
Goodwill Keystone Area
[email protected]