September 2016
Eldopark visitor announcement and registered
residents’ website
This document serves as a quick introduction to the new web-based function.
This function allows residents to announce visitors in advance via a webpage and provides
information on people registered to a specific stand.
In order for a resident to be able to announce a visitor the following needs to be in place:
1. The resident must register and acquire login details for the website (once-off).
2. The visitor must already have registered once before on the new system (once-off).
3. The resident must have access to the internet via a PC or any mobile device.
How to register and acquire login details for the website
The resident needs to send an email requesting registration to
[email protected]. The following detail needs to be included:
1. ID number
2. Stand number
The resident will then receive his/her login details back via email/SMS after which he/she
can start using the system. Each stand will be supplied with one set of login details.
How to register a visitor on the biometric access control system
When a person visits a resident for the first time, they get registered on the biometric
access control system by the security staff upon entering the estate. This means that people
who have visited a resident before, should already have been registered on the new access
control system. This can easily be checked by the resident on the visitor announcement
website as explained below.
How a resident can use the website, once registered
Website address: www.ep-visitors.co.za
A resident can access the website via any device with an internet connection.
Firstly, the resident is presented with a login screen as seen below:
Here the resident enters the login details that they have received via email/SMS. First entry
is your stand number, second entry is your PIN/Password, then accept the disclaimer and
click the “Login” button.
The resident will now be presented with the screen as seen below. Your visitors that have
registered on the new system from a previous visit, will appear on the screen as per below
(blacked out for this example).
If the visitor does not appear on this screen but has registered before, you can search by
entering the visitor’s ID number in the field circled above in red. The resident then clicks the
“Add Visitor” to add this person to this page. The system will then display the visitor as
above (blacked out for this example)
Visitors added to this list will stay there unless removed by the resident.
There are three icons next to the visitor’s detail:
The first icon indicates the status of the visitor.
Red means visitor is locked and cannot be granted access - contact the office for assistance.
Yellow means visitor found on system but not announced i.e. “no access has been granted”.
Green means that the visitor has been announced and can enter via any lane by placing
their registered finger on the reader.
The second icon (megaphone) can be clicked to announce the visitor. When clicked, the
status icon will show busy until a confirmation has been received from the server that the
visitor has been announced. The status icon will then change to green to indicate that the
announcement was successful. This may take a few minutes.
The third icon, “dustbin”, enables the resident to remove a visitor from the favorites list.
This will not remove the visitor from the biometric access system but only from the
resident’s favorites list. A visitor can be re-added anytime in the future provided he is still
registered on the biometric access system.
When a visitor has been announced he will only stay active for 24 hours after
announcement. When the 24 hours have passed visitors will not be able to access the
premises until such time as they are announced again by a resident. If you do not give
access via the web page, the security staff will phone you to grant access.
People registered on your stand
You can click on “Stand Info” which will present you with the following screen.
This screen gives you the information of all people registered on your stand whether it be
permanent residents, domestic workers, gardeners or other family.
Changing speed dial numbers
The people listed under “Vas Contact 1, 2 & 3” are the speed dial numbers, in order of
preference, that will be called by the security staff to request visitor access when you have
not granted access via the web page. If “Vas Contact 1” cannot be reached, then “Vas
Contact 2” will be called.
This also ties up with the column “VAS #”
The columns marked “C Number”, “C Number 2” are the contact numbers for each person.
Changes to the speed dial numbers can be made by clicking on the “Edit” button next to a
specific name - the screen below will be displayed to make these changes. Changes can be
made and “saved” to the system. Updating of these changes do not happen immediately
and may take up to 24 hours.