Proposed
NZ Diploma in Health & Wellbeing (Level 5)1
Strands:
Child Protection (CHP)
Consumer Advocacy (ADV)
Coordination/Navigation (NAV)
Disability Practice (DPR)
- Behaviour Support
- Care Management
- Practice Leadership
Mental Health Support (MHS)
Social Services (SOC)
- Abuse, Neglect and/or Violence Support
- Family, Kin & Foster Care
- Counselling Skills, perhaps?
The proposed NZ Diploma in Health & Wellbeing (Level 5) will be awarded with one of
the strands to show the specialisation of the programme completed.
Graduates will be awarded one of the following:
 NZ Diploma in Health & Wellbeing (Level 5) (Child Protection)
 NZ Diploma in Health & Wellbeing (Level 5) (Consumer Advocacy)
 NZ Diploma in Health & Wellbeing (Level 5) (Coordination/Navigation)
 NZ Diploma in Health & Wellbeing (Level 5) (Disability Practice)
 NZ Diploma in Health & Wellbeing (Level 5) (Mental Health Support)
 NZ Diploma in Health & Wellbeing (Level 5) (Social Services)
Learning programmes leading to the award will be based on the four Common
Outcomes shown in the table below, PLUS one set of strand outcomes, from further
down the table.
Please note:
 The 4 Common outcomes recognise that there are common aspects to all of the
specialisms but are NOT intended to indicate importance.
 The numbering of all outcomes is for identification and does NOT represent a
proposed teaching order.
Graduate Profile Outcomes (GPOs)
Graduates of this qualification will be able
to:
1
Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome
in the left column.
The Diploma is 120 credits in total. DRAFT indicative credit values have been tentatively assigned to each GPO.
Note that 1 credit equates to approximately 10 hrs total learning time for the average learner. So a 10-credit component will involve around 100 hrs of learning time. This will include faceto face structured learning, self-directed, online, and other learning as well as practice and assessment.
Draft – as at 17 November 2014
1
Common 1. Relate knowledge of the history
of Māori as tangata whenua and
client-whānau
interconnectedness to own
culturally competent practice.
Indicative Credit: 10 credits
Common 2. Apply, and comply with, relevant,
legislation, codes, ethical and
regulatory requirements; and
implement and review quality,
safety, and risk management
processes.
Indicative Credit: 10 credits
This outcome Includes:
1. Selecting, applying and modelling tikanga and kawa practices to protect cultural safety of clients, self and others
2. Understanding health and wellbeing inequalities and promote Māori health and wellbeing policies within own role
3. Applying Māori cultural competence when working across sectors and agencies, and reflecting on own practice
4. Working with Māori communities to improve Māori health and wellbeing outcomes
May also include
5. Supporting others to understand how the Treaty of Waitangi is relevant to their role
This outcome Includes:
1. Current industry and/or sector standards/code of conduct, etc.
2. Information management/privacy/security
3. Organisation’s policies and procedures
4. Service provision guidelines
5. External and internal audits
6. Addressing risks, incidents and accidents, reportable events
For programmes leading to the Child Protection Strand this outcome also includes:
7. Knowledge of how organisational child protection policies, legislation, media and current Government strategies
influence work contexts and responses to children
8. Using knowledge to actively participate in forums that influence children’s needs at a macro level. Eg, making
submissions in response to proposed legislative changes, letters to the editor, identifying service gaps for children
Common 3. Develop and maintain
constructive and effective
working relationships with
clients/consumers and key
stakeholders/agencies to achieve
outcomes, using culturally
appropriate processes and
protocols
This outcome Includes:
1. Positive effective communication
2. Dynamics of relationships within teams, families/whānau, external agencies, and multidisciplinary teams
3. Self-advocacy, self-promotion and independence
4. Networking skills
5. Utilising community resources and natural supports
Indicative Credit: 10 credits
Draft – as at 17 November 2014
2
Common 4. Communicate client and
family/whānau needs and issues,
available strategies and services,
and roles and accountabilities in
a New Zealand context.
Indicative Credit: 10 credits
This outcome Includes:
1. Contemporary Issues
2. Current relevant government legislation, policies, strategies, and health and social targets
3. Social determinants of wellbeing and wellbeing inequalities, including people who are vulnerable or at risk
4. Identifying a range of emerging and current models and theories of practice, and technologies; and analyse the
associated opportunity, benefits and risks
5. Understanding own and organisation’s role in responding to vulnerable people
6. Interacting, engaging and communicating with clients including those whose English is another language
7. Engaging effectively with individuals, family/whānau. and communities in diverse situations and cultural contexts
8. Using appropriate methods to communicate client needs to the wider community
For programmes leading to the Child Protection Strand this outcome also includes:
9. Engaging in Child-centred conversations to ensure the voices of children are heard within their own
family/whānau context and within professional systems
For programmes leading to the Consumer Advocacy Strand this outcome also includes:
10. Advocating with consumers with an awareness of their needs
For programmes leading to the Coordination/Navigation and Disability Practice Strands this outcome also includes:
11. Knowledge of healthy lifestyles, resilience and factors and that contribute to and detract from wellbeing
12. Communicating about the holistic needs of individuals and family/whānau
13. Communicating appropriately with those who are unable to verbalise
For programmes leading to the Social Services Strand this outcome also includes:
14. Knowledge of healthy lifestyles, resilience and factors and that contribute to and detract from wellbeing
Draft – as at 17 November 2014
3
Draft – as at 17 November 2014
4
In addition to the 4 Common GPOs above,
Graduates of the Child Protection Strand will
also be able to:
Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome
in the left column.
CHP 1.
This outcome Includes:
1. Knowledge of contemporary issues, government strategies, services, in a NZ context
2. Understanding of role in responding to vulnerability
3. Applying ethical, safe, reflective practice, and support continuous improvement
4. Identifying, assessing and responding to situations of risk and need within boundaries of role
5. Applying child protection knowledge incorporating children’s individual needs, family/whanau needs and
connecting families to child centred services in the community
6. Knowledge of, and strategies for dealing with, challenging behaviour
7. Knowledge of Child development in relationship to a child’s cultural, developmental and child protection needs
8. Applying knowledge of all forms of child abuse and neglect and risk and protective factors, to personal and
professional contexts and settings to actively protect children.
9. Applying current knowledge of research and developments that are occurring in areas and services that impact on
children, by demonstrating how to actively promote children’s wellbeing
Apply Child Protection knowledge
to support clients and their
family/Whānau and actively
promoting children’s wellbeing.
Indicative Credit: 20 credits
CHP 2.
Work with clients to assess needs;
create, implement and respond to
plans; monitor and review
outcomes in accordance with role
and organisation.
Indicative Credit: 20 credits
CHP 3.
Apply practical child advocacy skills
Indicative Credit: 20 credits.
Draft – as at 17 November 2014
This outcome Includes:
1. Recognising and responding to high and complex needs
2. Implementing recommendations and updating plans
3. Identifying funding implications
4. Recognising and responding to abuse, neglect and violence
5. Applying knowledge of dynamics of sexual abuse and ability to access treatment options for children and adults
when these dynamics are present
6. May include transition to home, or independence
This outcome Includes:
1. Applying practical child advocacy skills, including applying understanding of how the wider sociological, legal,
political and other influences affect the protection needs of children, and demonstrating how to advocate for
them within these various settings
2. Applying knowledge of and participating in various organisational systems, processes and practices that enable
children to be heard and protected
5
CHP 4.
Coordinate the provision of services This outcome Includes:
1. Networking and community collaboration
relevant to client needs, and where
relevant, facilitate meetings
between clients (and family
whānau) with service providers.
Indicative Credit: 20 credits
Draft – as at 17 November 2014
6
In addition to the 4 Common GPOs at the
top of the table, Graduates of the Consumer
Advocacy Strand will also be able to:
Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome
in the left column.
ADV 1.
This outcome Includes:
1. Knowledge of contemporary issues, government strategies, services, in a NZ context
2. Understanding of role in responding to vulnerability
3. Applying ethical, safe, reflective practice, and support continuous improvement
4. Identifying, assessing and responding to situations of risk and need within boundaries of role
5. Applying person-centred strengths-based approach
6. Advocating with consumers
7. Complaint and conflict resolution
8. Promoting rights and self-advocacy
Operate from a broad theoretical
knowledge of health, disability and
social service, needs, issues,
strategies and services in the New
Zealand context
Indicative Credit: 20 credits
ADV 2.
Work with clients to assess needs;
create, implement and respond to
plans; monitor and review
outcomes in accordance with role
and organisation
This outcome Includes:
1. Recognising and responding to high and complex needs
2. Understanding suicide risk factors and know when and how to have courageous conversations
3. Facilitating the resolution of complaints and conflicts, in a range of sector contexts
4. May include transition to home, or independence
Indicative Credit: 20 credits
Draft – as at 17 November 2014
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ADV 3.
Apply consumer focussed strength
based models and theories when
advocating with consumers.
Indicative Credit: 20 credits
ADV 4.
Have courageous conversations
based on an understanding of
suicide risk factors, and respond in
ways appropriate to role.
Indicative Credit: 20 credits
Draft – as at 17 November 2014
This outcome Includes:
1. Strength based theories and models include but are not limited to: conflict resolution, choice theory, selfadvocacy, person-centred, etc.
2. Recognising vulnerability and respond appropriately in the context of role
3. Consumer focused includes being able to apply different communication techniques and styles
This outcome Includes:
1. Having a general awareness of the key facts about suicide, the causes, the warning signs, key risk factors, the
myths, and populations or cultures where it may be more prevalent
2. Understanding ethical and privacy responsibilities in context of role
3. Knowing when to have courageous conversations about suicide and how to ask person appropriate difficult
questions
4. Knowing what help is available in the community, who to ask or involve and where
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In addition to the 4 Common GPOs at the
top of the table, Graduates of the
Coordination/Navigation Strand will also be
able to:
Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome
in the left column.
NAV 1.
This outcome Includes:
1. Knowledge of contemporary issues, government strategies, services, in a NZ context
2. Understanding of role in responding to vulnerability
3. Applying ethical, safe, reflective practice, and support continuous improvement
4. Identifying, assessing and responding to situations of risk and need within boundaries of role
5. Applying person-centred strengths-based approach
6. Current and emerging models of theories of practice and technologies
Apply advanced knowledge of
Health and Disability Support to
support clients and their
family/Whānau.
Indicative Credit: 20 credits
NAV 2.
Work with clients to assess needs;
create, implement and respond to
plans; monitor and review
outcomes in accordance with role
and organisation
Indicative Credit: 30 credits
NAV 3.
This outcome Includes:
1. Using well-developed written skills
2. Systematic data collection and analysis
3. Recognising and responding to individual needs
4. Identifying funding implications
5. Facilitating a holistic assessment process to identify a person’s support needs, goals, resources, and natural
supports in the context of their family and community
6. Understanding the impact of health and disability conditions on individual support plans Identifying funding
implications
Coordinate the provision of services This outcome Includes:
1. Advocacy
relevant to client needs, and where
relevant, facilitate meetings
2. Group facilitation
between clients (and family
3. Reflective Practice
whānau) with service providers.
Indicative Credit:3 credits
Draft – as at 17 November 2014
9
In addition to the 4 Common GPOs at the
top of the table, Graduates of the Disability
Practice Strand will also be able to:
Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome
in the left column.
(This strand encompasses Behaviour Support, Care Management, and Practice Leadership)
DPR 1.
Apply advanced knowledge of
Health and Disability Support to
support clients and their
family/Whānau.
Indicative Credit: 20 credits
DPR 2.
Work with clients to assess needs;
create, implement and respond to
plans; monitor and review
outcomes in accordance with role
and organisation
Indicative Credit: 30 credits
Draft – as at 17 November 2014
This outcome Includes:
1. Knowledge of contemporary issues, government strategies, services, in a NZ context
2. Knowledge of, and strategies for dealing with, challenging behaviour
3. Models and theories of behavioural change
4. Micro-counselling communication skills
5. Understanding of role in responding to vulnerability
6. Applying and supporting others to apply ethical, safe, reflective practice, and support continuous improvement
7. Identifying, assessing and responding to situations of risk and need within boundaries of role
8. Applying person-centred strengths-based approach
9. Evaluating research
This outcome Includes:
1. Using well-developed written skills
2. Systematic data collection and analysis
3. Recognising the meaning of different behavioural signals
4. Recognising and responding to high and complex needs
5. Updating plans
6. Facilitating a holistic assessment process to identify a person’s support needs, goals, resources, and natural
supports in the context of their family and community
7. Using appropriate information technologies
10
DPR 3.
Coordinate the provision of services This outcome Includes:
1. Advocacy
relevant to client needs, and where
relevant, facilitate meetings
2. Group facilitation
between clients (and family
3. Reflective Practice
whānau) with service providers.
Indicative Credit: 30 credits
In addition to the 4 Common GPOs at the
top of the table, Graduates of the Mental
Health Support Strand will also be able to:
Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome
in the left column.
MHS 1.
This outcome Includes:
1. Self-care
2. Knowledge of contemporary issues, government strategies, services, in a NZ context
3. Understanding of role in responding to vulnerability
4. Applying ethical, safe, reflective practice, and support continuous improvement
5. Identifying, assessing and responding to situations of risk and need within boundaries of role
6. Analysing complex mental health/addiction situations and implement appropriate interventions
Apply advanced knowledge of
Mental Health to support clients
and their family/Whānau.
Indicative Credit: 20 credits
MHS 2.
Work with clients to assess needs;
create, implement and respond to
plans; monitor and review
outcomes in accordance with role
and organisation
Indicative Credit: 30 credits
Draft – as at 17 November 2014
This outcome Includes:
1. Recognising and responding to high and complex needs
2. It has been recommended that a statement should be added here about discrimination, OR alternatively should
be embedded in the MHS 2 outcome statement (in left box).
Stakeholders with expertise in this area are invited to suggest appropriate wording. Thanks.
3. Implementing recommendations and updating plans
4. Identifying funding implications
5. May include transition to home, or independence
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MHS 3.
Coordinate the provision of services This outcome Includes:
1. Participating in leadership of a team and contribute to or lead the development of a plan for multi-disciplinary
relevant to client needs, and where
team (MDT)
relevant, facilitate meetings
between clients (and family
2. Advocacy
whānau) with service providers.
Indicative Credit: 30 credits
Draft – as at 17 November 2014
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In addition to the 4 Common GPOs Common
GPOs at the top of the table, Graduates of
the Social Services Strand will also be able
to:
Comments (Conditions/Interpretation/Clarification) – to give guidance about the intended meaning of the outcome
in the left column.
SOC 1.
This outcome Includes:
1. Knowledge of contemporary issues, government strategies, services, in a NZ context
2. Understanding of role in responding to vulnerability
3. Applying apply ethical, safe, reflective practice, and support continuous improvement
4. Identifying, assessing and responding to situations of risk and need within boundaries of role
5. Applying person-centred strengths-based approach
6. Knowledge of human development/life stages
7. Current and emerging models of theories of practice and technologies
8. Conflict resolution
9. Strategies to support child/young person
10. Knowledge of, and strategies for dealing with, challenging behaviour
11. Models and theories of behaviour modification
12. Safety plans
13. Risk assessment/management
Apply relevant theory, models of
practice, strategies and solutions to
provide services in situations of
abuse/neglect/violence and/or high
and complex behavioural needs.
Indicative Credit: 20 credits
SOC 2.
Work with clients to assess needs;
create, implement and respond to
plans; monitor and review
outcomes in accordance with role
and organisation.
(This strand encompasses Abuse, Neglect & Violence Support, and Whānau, Kin & Foster Care)
This outcome Includes:
1. Recognising and responding to high and complex needs
2. Implementing recommendations and updating plans
3. Identifying funding implications May include transition to home, or independence
Indicative Credit: 20 credits
Draft – as at 17 November 2014
13
Coordinate the provision of services This outcome Includes:
1. Advocacy
relevant to client needs, and where
relevant, facilitate meetings
2. Networking skills
between clients (and family/
3. Role clarity
whānau) with service providers.
4. Inter-agency and community connections
5. Utilising community resources and natural supports
Indicative Credit: 20 credits
SOC 3.
SOC 4.
Apply safe and reflective practice
Indicative Credit: 20 credits
Draft – as at 17 November 2014
This outcome Includes:
1. Understanding and applying knowledge of an ethical framework within an organisational setting
2. Recognising and responding to abuse, neglect and violence
3. Managing challenging behaviour
4. Utilising avenues of accountability and supervision as relevant to agency and role
5. Self-awareness
6. Supporting others with critical thinking, coaching and mentoring
7. Advocating for resources
8. Understanding inappropriate sexualised behaviour
9. Mental health
10. Self-harm/suicide
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